GrubHub

Hi ***,Thank you for reaching out to us via the Revdex.com website. I have investigated your issue and completely understand where you are coming from. I have issued you a full refund of $for your incorrect order. Documentation was sent to the email we have on file indicating the
refundI will be following up with the representative that you spoke with. Feedback is very important to us as a company and I want to thank you for taking the time to provide that. We are sorry that this resulted in you deleting your account.If you have any additional questions, please feel free to contact us.Once again very sorry for the experience and hope that you do try us again in the future.Thank you,*** P.Customer Care Manager Grubhub

Hello there,We are sorry that you are still having issues with your voucher from ***. We recommend that you reach out to help@***.com. They will be able to better assit you with questions invoving your *** voucher. Thank you, Mauricio P.Customer Care ManagerGrubhub

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/09/29) */
Contact Name and Title: Grubhub
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@grubhub.com
We are sorry to hear of the poor experience you recently had with our serviceIt appears that we resolved the issue and gave you Free Grub on
9/12/Please let us know if there are any outstanding items

Thank you for contacting us with your concern Our system is designed so that a tip is required for delivery orders Customers always have the option to contact us if they have a poor experience with the delivery, and we will refund the tip We have refunded the tip amount of $
as per your request

Hi ***,Thank you for reaching out to us via the Revdex.com website. I have looked up all contacts that you had with us using the email provided in the Revdex.com complaint. I can confirm that you did speak with our SrRepresentative *** on 12/21/and he provided you with documentation
regarding your refund. I can confirm that the refund did occur on 12/15/17. I suggest that you partner up with your bank regarding this charge since the funds have been released and sent back to the original form of payment.If you have any additional questions please feel free to reach out.Thank you,*** P.Customer Care ManagerGrubhub

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The diner attempted to use a discount code intended for first-time diners. They reached out to Customer Care seeking a $10 refund. The refund was applied to the order they placed on 7/14 with [redacted] [redacted] We sent a confirmation email that the refund was processed. It could...

have been diverted by their spam filter. The $10 discount was applied.

Hey Randle,We are very sorry to hear that your order was canceled. We do try our best to make sure everything works smooth and you get the order you placed. Since your order was canceled before we captured the funds, it generally only takes 24 hrs before it's not showing as pending anymore. As soon...

as we refund/cancel an order, it is out of our system and in your banks hands. If you do not see it back on Monday, we would recommend contacting your bank for further assistance. We do see that you were issued a $10 free grub code for the inconvenience, please use it on another order to give us another try. Thanks,

Hello Mr [redacted], Thank you for taking the time to contact us regarding your recent experience with Grubhub.  I have reviewed the comments provide and agree that you are a first time user and should be eligible for the promotional code of $7 off an order of $15 or more. In reviewing your...

account I do not show any orders placed in the last 90 days and hope we can earn your business.If for any reason you are unable to utilize the one time use first time diner promotion I have attached my contact information below. Thanks![redacted]Manager, Customer Carej[redacted]@grubhub.com

Hi Jen, Thank you for reaching out to us via the Revdex.com website.  I have investigated your issue and completely understand where you are coming from.  I have issued you a full refund of $16.50 for your experience.  Documentation was sent to the email we have on file indicating the...

refund. I will be following up with the representative that you spoke with.  Feedback is very important to us as a company and I want to thank you for taking the time to provide that.  If you have any additional questions, please feel free to contact us. Once again very sorry for the experience and hope that you do try us again in the future. Thank you, Mauricio P. Customer Care Manager  Grubhub

Hello [redacted],We are very sorry for the experience that you encountered on 8/7/17 from [redacted] Eatery  I can confirm with you that a refund of $5.00 has been issued to your card.  Please keep it mind it can take 3-5 business days for the funds to be seen into your...

account. Since we took too long to respond to your Revdex.com complaint we are going to offer you a concession of $15.00 in FreeGrub.  I have found your account on file and have sent that over.  Please keep in mind that the concession is good for 30 days.Once again, I am sorry for your experience and hope that we have regained your trust.Thank you,[redacted] P.Customer Care ManagerGrubhub

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Danielle [redacted]

Hi [redacted],Thank you for reaching out to us via the Revdex.com website.  I have investigated your issue and completely understand where you are coming from.  I have issued you a full refund of $25.47 for your missing order.  Documentation was sent to the email we have on file indicating the...

refund. I will be following up with the representative that you spoke with.  Feedback is very important to us as a company and I want to thank you for taking the time to provide that.If you have any additional questions please feel free to contact us and reference ticket number: [redacted]Once again very sorry for the experience and hope that you do try us again in the future.Thank you,[redacted] P.Customer Care Manager Grubhub

Hi [redacted], Thank you for taking the time to contact us regarding your recent order with [redacted] Cafe on July 21st.  I apologize for the inconvenience you have experienced.  After reviewing your account it appears a full refund was processed on July 26th and should be reflected on...

your card within 3 business days.  If for some reason there is any discrepancy, please provide us supporting documentation and we will be sure to appropriately adjust your account. Thank you,[redacted]Manager, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi we have removed any saved credit card information available. As far as scrambling the account to be unusable it is something we can request from our technical team. We do keep records of all transactions to ensure we have financial transactions from use of our site.&n**p;We appreciate your patience while this is being completed.&n**p;&n**p;Joe&n**p;Manager - Customer Care

Initial Business Response /* (1000, 5, 2015/06/19) */
Contact Name and Title: [redacted], VP of Care
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@grubhub.com
Hi [redacted] - We apologize for the unpleasant experience you had with us on June 10th. We have refunded the cost of your meal in...

full and also added another $5 in Free Grub into your account. While we didn't meet you expectations the last time we hope that you give us a chance to earn your business again.
Regards - The GrubHub Team
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi [redacted],Thank you for taking the time to reach out to us via the Revdex.com.  I have looked up your account and have forwarded your concerns to your Account Advisor as well as our Resturant Care Management team.  I am very sorry for all of the confusion that this is cuasing you.  You should...

be hearing soon from your Account Advisor and the Resturant Care team this week.If you have any questions in the meantime please reach out to us.Thank you![redacted] P.Customer Care Manager

Hi Rayna, Thank you for reaching out to us via the Revdex.com website.  I have investigated your issue and completely understand where you are coming from.  I can confirm that a refund was issued in the full amount of $27.98 and it settled on 3/1/18 at 7:18pm CST to the original card that was...

used. Feedback is very important to us as a company and I want to thank you for taking the time to provide that.  If you have any additional questions, please feel free to reach out to us.  Once again, I am very sorry about this. Thank you for your time, Mauricio P. Customer Care Manager Grubhub