GrubHub

Hi [redacted] ,Thank you for reaching out to us via the Revdex.com I have looked at the website and am sorry that this site caused confusion I am unable to issue you a $gift card However, if you place an order with us I can discount you $off that order If you do decide to do this please email us at [email protected] In that email please indicate that you filed a complaint with the Revdex.com and to escalate this to the Customer Experience Team Once that occurs my team will be able to give you $off you next order.Thank you, [redacted] P.Customer Care ManagerGrubhub

Complaint: [redacted] I am rejecting this response because: Your statement says you will not be able to place another order for me yet you sent $worth of money off my next order How will I even use that I was told you will make it right Then I was placed on hold for about minutes until I hung up because it was obvious nobody was coming back to the line I would like you to send my friend her food and then the issue will be closed Thank you All I am asking for is what I ordered to be sent and seeing as it is now days late I would consider a free meal in order Thank you Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for taking the time to address this matterCustomer Service is not what it used to be and I appreciate your kind wordsThank you for your help Sincerely, [redacted]

Hi ***,Thank you for reaching out to us via the BBB website. We are very sorry about your situation and your entire experience. We are unable to offer you a return on the gift card.According to our Terms and conditions we are unable to do that. You can find information about... that here: https://grubhub. [redacted] .com/about/terms_and_conditions/There might be another option for you. You would need to contact our 3rd party vendor [redacted] and ask about a refund. Please have the email handy (the email where the gift card was sent to). Here is their contact info:1-855-***- [redacted] they are available M-F from 8:00am-8:00pm EST.Again we are very sorry, [redacted] P.Customer Experience ManagerGrubhub

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi Jacqueline, Thank you for reaching out to us via the Revdex.com website I have investigated your issue and completely understand where you are coming from I have issued you a full refund of $for your incorrect order Documentation was sent to the email we have on file indicating the refundFeedback is very important to us as a company and I want to thank you for taking the time to provide that If you have any additional questions, please feel free to contact usOnce again very sorry for the experience and hope that you do try us again in the futureThank you, Mauricio PCustomer Care Manager Grubhub

Hi [redacted] , Thanks for contacting usWe have reviewed your complaintOn February 19th you contacted us about an issue with your order at El Aguila Real RestaurantAt that time our contact representative reached out to the restaurant and they were unwilling to offer a refundHowever, we did provided you with a $credit towards the order you placed since the restaurant was willing to offer a refund for the quesadillaYou used the $credit on your next order on February 19th to [redacted] Italian RestaurantWe have not received any other order related issues in reference to your accountAt this time we have taken action on all order related issues Thanks, GrubHub

Initial Business Response / [redacted] (1000, 6, 2015/09/01) */ Contact Name and Title: [redacted] , VP of Care Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @grubhub.com Hi [redacted] - Sorry for the delay in getting back to youOur advice is to have you immediately contact your bank for these unauthorized chargesOnce contacted your bank can work through a process where you can get reimbursed for any charges that you deem fraudulentWe apologize that this has happened and hope everything works out Thanks - The GrubHub Team

Hi [redacted] , Thank you for taking the time to contact us regarding your experience with Grubhub in regards to your order from [redacted] Restaurant on 4/24/ I reviewed your account history and see you frequently order from Grubhub and we appreciate your business I have provided you with a new $discount code as per your request for the inconvenience The new code is: [redacted] Please feel free to contact us if there is anything else we can do [redacted] ***Manager, Customer Care

Hello [redacted] ,Thank you for reaching out to us via the Revdex.com website We have looked into your account and can see that the order on 12/24/was refunded We are bit confused with your complaint since you are asking to be compensated $when that order was refunded already.Are you inquiring about your order on 12/27/ If so I will process a onetime courtesy refund for the mishap You will receive notification about this via email.We are sorry that you had a horrible experience twice in a row and hope that you do give us a try again Thank you,Grubhub

Hi Mrs [redacted] ,We apologize for the issue that occurred on 12/25/when you ordered from [redacted] Pizza on Providence AveWe do have processes in place to minimize any impact to the customer experience when ordering food during the holidaysWe contact all restaurants on our network to make all the necessary changes to their operating hours during those datesIt appears that we never received a response from [redacted] which may have caused your issue that day.We will do all we can to ensure we optimize our process and prevent issues like this in the futureWe have verified that the refund processed successfully the very same day you contacted usIf you are still having issues with it please let us know so we may further assistWe appreciate the feedback and will continue to improve our processes accordingly Thanks,Grubhub

Hey [redacted] , It appears our Fraud Prevention Team reached out to you on January 31, to explain the issue via emailThank you for reaching out to usBest, GrubHub

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: Grubhub Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @grubhub.com Hello William, you were fully refunded for your order on 8/29/We will always do the right thing by the customerHope you have a nice day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hi Ms [redacted] ,We have reviewed your concern and will make sure we contact the correct department to remove your reviewWe apologize it has taken so long to remove but we can assure you it will be taken care of itIf you have any other concerns please feel free to contact us Thanks,Grubhub

Hi Dani Burton, Thank you for reaching out to us via the BBB website. I have investigated your issue and completely understand where you are coming from. I have issued you a full refund of $18.83 for your experience. Documentation was sent to the email we have on file... indicating the refund. I will be following up with the representative that you spoke with. Feedback is very important to us as a company and I want to thank you for taking the time to provide that.If you have any additional questions, please feel free to contact us and reference ticket number [redacted] .Once again very sorry for the experience and hope that you do try us again in the future.Thank you,Mauricio P.Customer Care Manager Grubhub

We do apologize that receiving promotions within the app was frustratingMost of our promotions are for our 1st timer users, There are push notifications for existing customers that should show again by logging out, clearing cache and cookies and logging back inWe can not delete an account We are required to keep records of transactionsHowever, GrubHub users can log in and change their information to nonsense and delete any saved credit cardsAll that remains is the footprint of transaction - no personal details remainIt is not technically "deleting" but the results are the same.We have issued a credit to the current account

Hi, We have reviewed the two orders that are being disputed by [redacted] One order was placed on 11/under order number [redacted] with [redacted] and the other order was under [redacted] with [redacted] on 11/These orders were refunded in full when it was communicated to us and an email confirmation was sentIf you want to change your address so orders can be delivered to the right address, please do so in check-outYou can also go into your profile, select addresses and update and delete any address you prefer to useWe consider all the issues resolved and if there is anything else needed, please feel free to contact usThanks, [redacted] – Care Manager Grubhub

Grubhub was not able to accommodate the customer's request because they attempted to use an invalid promotional code and they attempted to retroactively apply a discount more than hours after they placed an orderThe promotional code they attempted to use was for first-time dinersThere are multiple accounts associated with the customer's informationGrubhub did not promise the diner a refund prior to their placing order

Hi ***,Thank you for reaching out to us via the Revdex.com website We are very sorry about your situation and what you have been going through this year We are unable to offer you a return on the gift card According to our Terms and conditions we are unable to do that https://grubhub[redacted] .com/about/terms_and_conditions/ Your gift card is treated like [redacted] and does not have an expiration dateWe are very sorry for the initial experiences that you encountered when ordering from us We hope that you do indeed try us once again Thank you,Grubhub