H & R Block Inc.

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 29thYou also explained the dissatisfaction with the answers provided by customer service.I want to begin by expressing that LaserShip fully acknowledges and apologizes for what transpiredWe
understand the level of stress and frustration these events created for you and assure you any distortion of facts regarding the tracking information is never our intentPlease be assured the hour limit on filing a claim or request for refund is mandated by the seller from whom you made your purchase.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly with themPlease be assured the hour limit on filing a claim or request for refund is mandated by the seller from whom you made your purchase.We fully understand that your experience was less than adequate and would like to offer an *** Gift Card in the amount of $as further recognition of your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? They were able to locate my order.? I went to pick it up on yesterday
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:
The carrier has stated that the item was lost during shipment, but they have made no attempt to contact *** nor myself to notify them of this issue? They also updated their website to state that the item was delivered, even though, according to their own acknowledgement, they knew that this was falsePlease see the attached document, which falsely claims that the item was delivered on Dec21, and signed by "front door" at 8:30p.m? It is also not acceptable to consistently "lose" items, and force the recipient ? to go back to the vendor to have the issue resolved*** did not lose the packageLasership should eat the cost of not delivering itemsPerhaps then, so many items would not so carelessly be deemed as "lost"
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because: the additional refund amount was not addressedAs stated in the complaint, I was refunded by ***, however when I re-ordered the the exact items that were mis-delivered, not lost as indicated by Lasership, I paid additional moniesTherefore, I am requesting a refund of cent, which is the difference between the items that were mis-delievered by Lasership and the items I had to reorder at a higher priceIf the manager that responded to this inquiry is unable to approve the refund, please provide the contact information for the next level manager.? November 18, 2015Payment towards ***.com order (***)$-29.66November 18, 2015Refund from ***.com order (***)$
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to you on or about November and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident,
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused,Sincerely,Didier M*** Manager of Delivery Resources

June 8,2018*** ***C/*** ***Revdex.com of Metro Washington DC and Eastern PennsylvaniaK ST NW, 10"‘ FloorWashington DC 20005Complaint lD ***Dear *** ***You recently brought to our attention a complaint regarding a recent delivery that was late, and thedissatisfaction with
your experience.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWeunderstand the level of stress and frustration these events created for you.As such, in acknowledgement of your dissatisfaction we attempted to contact you on or about June 8,? Unfortunately, we were unable to reach youHowever, we did leave you a messageIf you have? any further issues or questions, please do not hesitate to contact LaserShip's Customer ServiceManager, Carrie, directly: ###-###-####.We understand your experience was less than adequate and again apologize for this inconvenience this? has caused.Sincerely,Isabel

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:This is my reply to the response made by Laser
Ship:My package was not lost.My package was mislabelled with another customer's name and address.I received the package that belonged to this other customer.My package was found to still be in the warehouse.I was called several times that the package had been found and then it was lost and then it was found, and then it was lost, etc.Finally the package was found and delivered to me.Staff at the local facility kept hanging up on me.Management of my apartment called the facility and gave them the code to the secured building so that there should not be any problems in the future.This was not a "lost package"It was a mislabeled package that kept going around in circles until it was finally delivered to my home.Laser Ship appears to be very careless and inconsiderate and lack respect for the customer.? ***, the sender, called them on a three way call several times
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 16" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typicallyissue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

January 30, 2017Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on January 23th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and
apologizes for the incident.? We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically? issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier MManager of Delivery Resources

Dear *** ***,You recently brought to our attention a complaint regarding delivery issues to your residence, inaccurate tracking information and lack of assistance in initiating an investigation into the location of a package.I want to begin by expressing that LaserShip fully acknowledges and
apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentOur operations management team responsible for delivering to your area has been advised of your complaint and will make the necessary adjustments to protocolAfter discussing these issues with you, our Customer Service Center Manager has added your delivery information to our database in an effort to avoid future issuesWe are confident the measures taken will eliminate these issues.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

*** ***You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 10" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes
for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** *** ** *** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 4" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 20" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M*** Manager of Delivery Resources

September 9, 2015You recently brought to our attention a complaint regarding your delayed/damaged package on August & You also explained the difficulties you experienced with the tracking information you received both online and verbally when contacting our customer service centerAny
attempt to mislead customers with tracking information is not our intent nor reflects the standards we set for our delivery fleet.I want to begin by expressing that Lasership fully acknowledges and apologizes for what transpired with your ordersWe understand the level of stress and frustration these incidents created for you and hope that after speaking with Jordan, he was able to assist you in a manner that is suitable to you.As you are aware, the package was damaged with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $***.com gift card as further recognition of your unsatisfactory experience.Didier M.Manger of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** And *** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, because not only do I have in WRITING now their "ACKNOWLEDGEMENT" of my claim, and I DO expect to receive an IMMEDIATE refund of my money with a DAY or so.? If I do not, I will go to the Media and more with this, all who are waiting.? Its a shame that *** has Vendors who will actually rip off their Customers.? I have forwarded this information to their Corporate Governance.? I look for an IMMEDIATE refund from you via the card I used, or by CERTIFIED MAIL
Regards,
*** ***, EsquireAttorney At Law*** *** & Associates

You recently brought to our attention a complaint regarding a missing delivery to your residence on February 7th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 13" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

Response to Complaint ID ***.Thank you~Case ID *** ***,You recently brought to our attention a complaint regarding difficulties having your deliveries properly executed to your building on Avenue C in New York on several occasions.I want to begin by expressing that LaserShip fully
acknowledges and apologizes for these incidents and the manner in which your deliveries were handledWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intent.Your concerns have been escalated to executive management in your regionThe driver delivering to your building will be interviewed and retrained on proper delivery protocolWe are confident that future deliveries to your building will be handled more appropriately.That being said, we fully understand that your experience was less than adequate and would? like to offer a $Visa gift card as further recognition of your unsatisfactory experience,Sincerely,Didier M*** Manager of Delivery Resources