H & R Block Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The package was received at 3:18am Saturday, December 17, in Beltsville I tracked that package everyday and it was said to be delivered everyday until Friday, December 23, when the system said, "ON ITS WAY" so I assumed that was the delivery date The package never came on December 23rd, so I checked the site on the 24th and it said the same thing and nothing Someone working for Lasership scanned that package to be loaded on the truck and go out for delivery and the driver with assistance stole my package I know how the smaller companies as such work which I try to go with *** or *** This is confirmation to never use *** Online if they use Lasership for home delivery and to do store pickup only With the number of calls and inquiries made they never returned a call until after I filed a formal complaint It's a cover-up, it's unacceptable and I want that package for my daughter who was disappointed on Christmas AND a refund.We've shipped your orderHelp CenterMy AccountHello ***,Thanks for your recent orderThe items below are on their wayIf you ordered multiple items, they may ship separatelyYou can track their progress in your account.After reviewing the details below, visit our Help Center if you have any questionsPlease do not reply to this emailThis mailbox is unmonitored.-Your *** Customer Care Team Shipment 1Arrives by: Fri, Dec 16Lasership tracking number:***Shipping to:*** *** *** AvenueBerwyn Heights, MD 20740Track ShipmentIt may take 24-hours before tracking information is updated.ItemQtyPriceTotal*** *** Nonstick 12-Piece Cookware Set, Red1$54.92$54.92$54.92Return Code: ***See our return policy or contact customer care. Order detailsBilling address:*** *** AvenueBerwyn Heights, MD 20740Date:Dec 15, 2016Payment method:*** - 3555Order #:***Order total:$64.19TrackingArrived at FacilityDETAILTracking Number(s): *** Weight: lbsEstimated Delivery Date: 12/23/2016Destination: COLLEGE PARK, 20740-MD USSHIPMENT PROGRESSLocationDateTimeEventBELTSVILLE, MD US12/17/20163:amArrived at LaserShip FacilityPAULSBORO, NJ US12/16/20168:pmLaserShip Origin ScanUS12/15/20165:pmShipment information received by LaserShip
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 28" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 19th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 22nd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 4" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about April 30' and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 4th and the dissatisfaction with the accuracy of the tracking information regarding your package.I Want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

Hello,Yes fortunately *** *** was very accommodating and gave me a refundI just wanted to do everything I can to bring Lasership's bad business tactics (and possible theft of packages) to light

*** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on February 6thYou also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and ultimately the inaccurate tracking information you received.I
want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you any distortion of facts is never our intent.Unfortunately, there was confusion surrounding the delivery information regarding your packageAfter further investigation into this incident, we were able to resolve the issue and deliver your package to you on February 8th.Again, we apologize for your unsatisfactory experience.Sincerely, Didier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

Response to Revdex.com Complaint ID ***.Thank you ~Didier M*** ###-###-####/fax:###-###-#### [email protected] 16, 2015*** ***C/o *** ***Revdex.com of Metro Washington DC and Eastern Pennsylvania KST NW, 10th FloorWashington DC 20005Case ID *** ***,You recently
brought to our attention a complaint regarding missing and/or delayed packages to your residence on December 7" and your experience with customer serviceYou also explained the issues you have with the accuracy of tracking information on our website.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intentThere appears to be a technical issue with the tracking data on our website and the issues outlined in your complaint are being researched and addressed with *** *** ** ***Further, the details of your encounter with customer service forwarded to and is being handled by our Customer Service Manager.Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery ResourcesWoodford Road, Vienna, VA *** Phone ###-###-#### Fax *** www.lasership.com

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to you on or about April 3rd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for
the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, we were experiencing delivery delays in your area that have since been addressed by out regional management teamYour package was delivered on April 4th, at 7:43pm.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely, Didier M*** Manager of Delivery Resources

Mr***, We are unable to find your name or your address in our system which leads us to believe there was an error in the information transfer from the retailer to us. Without an actual tracking # from you, we are not able to investigate. Your package may infact be in our facility
in Charlotte. Our agreement with the online retailer is that we do not deliver any packages that are not included in the data transfer we receive containing all accountable items.Thank you ~

*** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on August 30thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package as well as an unpleasant customer service experience.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentOur operations management team reviewed/analyzed the tracking data for your delivery as well as interviewing the driver responsible for delivering to your area.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 3rdI want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure
you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.Again, we understand our service to you was less than adequate and apologize for your unsatisfactory experience-Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I was told by the online retailer (***, a clothing company) that they could not do anything about replacing the goods or issuing a refund since Lasership deemed the delivery as a "successful delivery", even though the package was not delivered to or received by the person who ordered the merchandiseI have saved correspondence with *** and I am glad to pass along those filesSo, I am in a Catch situation - the retailer will not refund or replace because the shipping company states the delivery was successfulThe shipping company will not issue a refund because they indicate the retailer should issue the refund and then bill themDo you suggest I file a complaint against ***? Your advice would be most welcome
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on November 8th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

Good Afternoon,To further clarify the response submitted on 4/28/16, Ms***'s original claim stated that her initial attempts to contact *** for a refund were declined thus initiating her complaint with the Revdex.com.Our response is that Ms***
should resubmit her claim / request for refund directly to *** as they will contact our claims department for reimbursement. The investigation into her complaint found that she was entitled to a refund however that must be handled through *** and not Lasership. Our claims department deals directly with ***. Thank you ~