H & R Block Inc.

The package was never receivedThey said they "lost" it, after lying and saying that my house was unreachable

You recently brought to our attention a complaint regarding damage sustained to a pole in your drive way on January 17th by a Lasership driver You also explained the driver left the premises without notification of what transpired.I want to begin by expressing that LaserShip fully
acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you.Upon receipt of your complaint LaserShip initiated a claim with its Loss Prevention Department They will be in contact with you shortly for resolution In the interim, kindly gather all information you have available to expedite the investigation including tracking numbers, photos, or identity of potential witnesses.SincerelyDidier M***Manager of Delivery Resources

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me, but there is nothing further that this company will do and I cannot continue this complaint for a package that I have now worked out with the seller to be resentLasership will not accept responsibility for the negligence of their delivery carriers and***@***.com there is nothing further I can do
Regards,
*** ***

You recently brought to our attention a complaint regarding complications with the handling of a delivery to your home on May 9thYou also recounted the difficulty you had contacting our Customer Service Department to inquire about your delivery as well as to the tracking information linked to the
packagePlease be assured that any distortion of information is never our intent.I would like to express that LaserShip fully acknowledges and apologizes for the events that transpired and understand the level of stress and frustration this incident has created for youCarrie P***, the Manager of Central Customer Service, placed a call to you earlier today in an effort to review what happened and address any customer service issues that may have taken placeWe are committed to improving our customer service take these complaints very seriously.We fully understand that your experience was less than adequate and would like to offer a $*** gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

Response to Complaint ID ***.Thank you ~Didier M*** ***/fax:###-###-#### ***@lasership.comDecember 8, 2015*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC 20005Case ID ***
***,You recently brought to our attention a complaint regarding a missing delivery to your home on November 11th along with a series of phone calls you received from a representative of LasershipI want to begin by expressing that Lasership fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this incident has created for you.As you already know, the package was lost with no reasonable expectation of recoveryOur contractual agreement with the online retailer requires that such claims be handled directly through themThey will typically issue a refund before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and apologize for what transpired.Sincerely,Didier M*** Manager of Delivery Resources*** *** *** Vienna, VA *** Phone *** Fax *** www.lasership.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because the issue is not a refund for the lost package as described in the reply from the businessThe issue is the fraudulent behavior the company has acted in (now on multiple occasions since my first complaint) by marking packages as 'Delivered' when they have in fact not been deliveredAny other shipping service (UPS, FedEx, USPS, DHL) will accurately describe the location of the package (if it is late, lost, etc) and will provide proper recourse for those instances by providing package location and updates on when it can be expectedIn the case where my LaserShip package was marked as 'Unable to be delivered because nobody was home' (when, for the record, I had been home by the door at the time of the supposed 'attempted delivery') there was no update to the package location or an updated expected delivery dateI had no information given to me on when I could expect to receive the package, which is standard practice for every single other reputable shipping serviceIn turn, I had to contact the customer service number who told me via phone 'It will be redelivered today and the driver will call you when they are delivering it'This information was not conveyed on the tracking website, and lo and behold my package was not delivered as promised (it was never delivered) and nobody called me.Again, the issue isn't whether or not I receive a refund for the lost packageLuckily the actual reputable companies like *** and *** will provide thatThe issue is the fact that as a logistics company, LaserShip is acting fraudulently by dishonestly marking packages as 'Delivered' or 'Unable to be delivered because nobody was home' when these are claimsThere should be legal action taken against this company as these drivers are making fraudulent claims on multiple occasions as I have seen in my own personal experience as well as in many others experience across the internet
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to you on or about November 5" and the dissatisfaction with the accuracy of the tracking information regarding your package,I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident,
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 10th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent, Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to you on or about November 27th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I was told by the online retailer (***, a clothing company) that they could not do anything about replacing the goods or issuing a refund since Lasership deemed the delivery as a "successful delivery", even though the package was not delivered to or received by the person who ordered the merchandiseI have saved correspondence with *** and I am glad to pass along those filesSo, I am in a Catch situation - the retailer will not refund or replace because the shipping company states the delivery was successfulThe shipping company will not issue a refund because they indicate the retailer should issue the refund and then bill themDo you suggest I file a complaint against ***? Your advice would be most welcome
Regards,
*** ***

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 24" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for
the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 3rd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M***Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
The only problem being this is the third time within an month period lasership has done thisU.P.Sand *** have not done it to me in years!!!
*** ***

Hi, this complaint under the ID *** has been resolvedThank you for all your help

Didier M*** ***/fax:###-###-#### ***@lasership.comDecember 31, 2015*** *** ** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC 20005Case ID *** ***You recently brought to our attention a complaint
regarding a missing delivery to your building on or about December 17"You also explained the dissatisfaction and difficulty you experienced attempting to reach customer service for assistance.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Didier M*** Manager of Delivery Resources*** *** ***, Vienna, VA *** Phone ###-###-#### Fax *** www.lasership.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This is my reply to the response made by Laser
Ship:My package was not lost.My package was mislabelled with another customer's name and address.I received the package that belonged to this other customer.My package was found to still be in the warehouse.I was called several times that the package had been found and then it was lost and then it was found, and then it was lost, etc.Finally the package was found and delivered to me.Staff at the local facility kept hanging up on me.Management of my apartment called the facility and gave them the code to the secured building so that there should not be any problems in the future.This was not a "lost package"It was a mislabeled package that kept going around in circles until it was finally delivered to my home.Laser Ship appears to be very careless and inconsiderate and lack respect for the customer. ***, the sender, called them on a three way call several times
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on July 15thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes
for the incidentWe understand the level of stress and frustration this event created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.SincerelyDidier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 21st and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

January 4, 2016*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K STNW, 10" FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on December 18"You also
explained the dissatisfaction and difficulty you experienced attempting to claim reimbursement for the shipment.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources*** *** *** Vienna, VA *** Phone *** Fax *** www.lasership.com