H & R Block Inc.

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on August You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and
apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentHowever, according to the GPS location of the delivery scan in our system, (scanning of the package by the delivery driver upon delivery), it confirms that the package was delivered to your location.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experienceSincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on July 14thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package and our customer Service agent.I want to begin by expressing that LaserShip fully
acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentHowever, according to the GPS location of the delivery scan in our system, (scanning of the package by the delivery driver upon delivery), it confirms that the package was delivered to your location.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experienceSincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 3rdI want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure
you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.Again, we understand our service to you was less than adequate and apologize for your unsatisfactory experience-Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on November 8th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

December 8, 2015*** *** ** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10th FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on
September 24"You also indicated ***'s was unable to resolve the issue for youWe conducted an internal investigation and were not able to recover your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for this incidentWe understand the level of stress and frustration this event created for you and assure you any distortion of facts is not our intent.Unfortunately, we are unable to honor your request an adjustment to your credit account, Our agreement with the retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $***’s gift card as further recognition of your unsatisfactoryexperience.Sincerely,Didier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have spoken to the retailer that used Lasership as their courier and they were able to assist me and replace my package at no cost to me since the package was lost.
Regards,
*** ***

Yes I have, I called to get them to send me a new package but as the item is sold out, they couldn'tThey did issue me a refund, but that's not what this complaint against LaserShip is aboutThey stole my package, one that I can't get a replacement for

Hello,I filed a complaint against LaserShip (complaint # ***) this morning and the company was able to track down my box and resolve the issue by delivering it todayI will not need further assistance to get my desired outcomeThank you!*** ***Sent from my ***

December 31, 2015*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania KSTNW, 10" FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding missing and/or delayed packages to your home on or about December
23"You also explained the initial difficulty you had with the tracking and explanation of the whereabouts of your delivery.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intent.Unfortunately, the package was lost with no reasonable expectation of recovery, Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.According to our Customer Service Manager with whom you spoke, your items were replaced and rushed to you by the retailer and per the retailer was received on December 24"If this did not occur, please feel free to contact our Customer Service Manager directly.Sincerely,Didier M*** Manager of Delivery Resources*** *** *** Vienna, VA *** Phone ###-###-#### Fax *** www.lasership.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 17, 2017Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on January 11" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and
apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier MManager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 14th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 19th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

Good Afternoon,To further clarify the response submitted on 4/28/16, Ms***'s original claim stated that her initial attempts to contact *** for a refund were declined thus initiating her complaint with the Revdex.com.Our response is that Ms***
should resubmit her claim / request for refund directly to *** as they will contact our claims department for reimbursement. The investigation into her complaint found that she was entitled to a refund however that must be handled through *** and not Lasership. Our claims department deals directly with ***. Thank you ~

Complaint ID ***Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 7" and the dissatisfaction with the accuracy of the tracking information regarding your package,I want to begin by expressing that LaserShip fully acknowledges
and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 15th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I was told by the online retailer (***, a clothing company) that they could not do anything about replacing the goods or issuing a refund since Lasership deemed the delivery as a "successful delivery", even though the package was not delivered to or received by the person who ordered the merchandiseI have saved correspondence with *** and I am glad to pass along those filesSo, I am in a Catch situation - the retailer will not refund or replace because the shipping company states the delivery was successfulThe shipping company will not issue a refund because they indicate the retailer should issue the refund and then bill themDo you suggest I file a complaint against ***? Your advice would be most welcome
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to you on or about November 5" and the dissatisfaction with the accuracy of the tracking information regarding your package,I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident,
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources