H & R Block Inc.

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 16" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

December 31, 2015[redacted]C/o [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1411 K ST NW, 10" FloorWashington DC 20005Case ID [redacted],You recently brought to our attention a complaint regarding a missing delivery to your home on or about December 16th. You...

also explained the initial difficulty you had with the tracking and explanation of the whereabouts of your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M[redacted] Manager of Delivery Resources[redacted], Vienna, VA [redacted] Phone [redacted] Fax [redacted] www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on August 19" and the dissatisfaction with the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We understand...

the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, our systems do not show any complaint or communication from you and no indication of contact connected to the three tracking numbers you provided in your complaint. The Manager of our Customer Service division attempted to contact you via the phone number provided in your complaint and the phone number that is attached to your packages but both numbers are non-working numbers.Please contact our Customer Service Department at ###-###-####; we are eager to assist you regarding this issue.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 9" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident....

We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 4th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M[redacted] Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on February 5th. You also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and ultimately the inaccurate tracking information you received.I want to...

begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We understand the level of stress and frustration this event created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and are issuing an [redacted] Gift Card in the amount of $25.00. Again, we apologize for your unsatisfactory experience.Sincerely, Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 9th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a mis-delivery of a package to you on July 27th. You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for...

the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. Our operations management team reviewed/analyzed the tracking data for your delivery as well as interviewing the driver responsible for delivering to your address. It was determined that a breakdown in delivery protocol occurred on the part of the driver.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.SincerelyDidier M[redacted] Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 19 and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 5" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M[redacted]
[redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 20th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to you on or about October 19" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident,...

We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M[redacted] Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I have contacted the retailer and they are reshipping my package. They are again using lasership. I will accept the business response if the package is actually delivered this time. Otherwise, it will be further proof that this is a fraudulent shipping company. 
Regards,
[redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 21st and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M[redacted] Manager of Delivery Resources

Didier M[redacted]/fax:[redacted]@lasership.comDecember 31, 2015[redacted]C/o [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1411 K ST NW, 10th FloorWashington DC 20005Case ID [redacted],You recently brought to our attention a complaint...

regarding a missing delivery to your office building on or about December 16th. You also explained the protocol of deliveries to your building does not include delivering to the front door as our tracking information stated.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. The delivery protocol you outlined in your complaint has been entered into our database and the local facility’s operations team notified.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Didier M[redacted] Manager of Delivery Resources[redacted], Vienna, VA [redacted] Phone [redacted] Fax [redacted] www.lasership.com

September 9, 2015You recently brought to our attention a complaint regarding your delayed/damaged package on August 27 & 28. You also explained the difficulties you experienced with the tracking information you received both online and verbally when contacting our customer service center. Any...

attempt to mislead customers with tracking information is not our intent nor reflects the standards we set for our delivery fleet.I want to begin by expressing that Lasership fully acknowledges and apologizes for what transpired with your orders. We understand the level of stress and frustration these incidents created for you and hope that after speaking with Jordan, he was able to assist you in a manner that is suitable to you.As you are aware, the package was damaged with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $25.00 [redacted].com gift card as further recognition of your unsatisfactory experience.Didier M.Manger of Delivery Resources