H & R Block Inc.

December 29, 2016Dear [redacted],You recently brought to our attention a complaint regarding a missing delivery to your residence on December 22nd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and...

apologizes for the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier MManager of Delivery Resources

You recently brought to our attention a complaint regarding complications with the handling of a delivery to your home on May 9th. You also recounted the difficulty you had contacting our Customer Service Department to inquire about your delivery as well as to the tracking information linked to the...

package. Please be assured that any distortion of information is never our intent.I would like to express that LaserShip fully acknowledges and apologizes for the events that transpired and understand the level of stress and frustration this incident has created for you. Carrie P[redacted], the Manager of Central Customer Service, placed a call to you earlier today in an effort to review what happened and address any customer service issues that may have taken place. We are committed to improving our customer service take these complaints very seriously.We fully understand that your experience was less than adequate and would like to offer a $25.00 [redacted] gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on November 29th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 2nd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M[redacted] Manager of Delivery Resources

November 13, 2015You recently brought to our attention a complaint regarding a missing delivery to your home on October 26, 2015. You also explained the difficultly you experienced with our customer service center and initial investigation. I want to begin by expressing that Lasership fully...

acknowledges and apologizes for this incident.As you are aware, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $40.00 [redacted] Gift Card as further recognition of you unsatisfactory experience.Didier M.Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because the issue is not a refund for the lost package as described in the reply from the business. The issue is the fraudulent behavior the company has acted in (now on multiple occasions since my first complaint) by marking packages as 'Delivered' when they have in fact not been delivered. Any other shipping service (UPS, FedEx, USPS, DHL) will accurately describe the location of the package (if it is late, lost, etc) and will provide proper recourse for those instances by providing package location and updates on when it can be expected. In the case where my LaserShip package was marked as 'Unable to be delivered because nobody was home' (when, for the record, I had been home by the door at the time of the supposed 'attempted delivery') there was no update to the package location or an updated expected delivery date. I had no information given to me on when I could expect to receive the package, which is standard practice for every single other reputable shipping service. In turn, I had to contact the customer service number who told me via phone 'It will be redelivered today and the driver will call you when they are delivering it'. This information was not conveyed on the tracking website, and lo and behold my package was not delivered as promised (it was never delivered) and nobody called me.Again, the issue isn't whether or not I receive a refund for the lost package. Luckily the actual reputable companies like [redacted] and [redacted] will provide that. The issue is the fact that as a logistics company, LaserShip is acting fraudulently by dishonestly marking packages as 'Delivered' or 'Unable to be delivered because nobody was home' when these are FALSE claims. There should be legal action taken against this company as these drivers are making fraudulent claims on multiple occasions as I have seen in my own personal experience as well as in many others experience across the internet.
Regards,
[redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 16th. I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We understand the level of stress and frustration these events created for you and assure...

you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand. Our Central Customer Service Manager communicated instruction on March 18th.Again, we understand the Service you received was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on August 23th. You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes...

for the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. Our Customer Service Manager made attempts to contact you to no avail. A voicemail with her direct line and email were left for you so that you may bypass the normal investigation process. We are eager to assist.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M[redacted] Manager of Delivery Resources

Aftrenoon [redacted]. After filing a complaint today against lasership, a very nice manager from their company ms m[redacted] called me back and resolved the issue. So I would like to cancel my complaint please. Thank you for your time.[redacted] Clain id# [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  At the end of the day, Laseership is basically saying oh well nothing we can do see [redacted].  I will continue my efforts to make sure that others do NOT use your service and will not do any online shopping with any other company that uses your services in the immediate future.  Taking responsibility doesn't mean an oh well see [redacted], full responsibility is to make the customer whole regardless and in connection to [redacted].  
Regards,
[redacted]

Lazership is saying the online retailer which is [redacted] that they are not responsible for stolen or missing goods,  they told me to handle it which the shipping company and [redacted]

Dear [redacted],You recently brought to our attention a complaint regarding a missing delivery to your residence on March 13" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding damage sustained to a pole in your drive way on January 17th by a Lasership driver.  You also explained the driver left the premises without notification of what transpired.I want to begin by expressing that LaserShip fully...

acknowledges and apologizes for the incident.  We understand the level of stress and frustration these events created for you.Upon receipt of your complaint LaserShip initiated a claim with its Loss Prevention Department.  They will be in contact with you shortly for resolution.   In the interim, kindly gather all information you have available to expedite the investigation including tracking numbers, photos, or identity of potential witnesses.SincerelyDidier M[redacted]Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:From: Revdex.com of Metro Washington DC <[email protected]>Date: Mon, Aug 29, 2016 at 7:55 AMSubject: Fwd: Complaint #[redacted]To: ---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Sat, Aug 27, 2016 at 5:04 PMSubject: Complaint #[redacted]To: [email protected] has not resolved this complaint; however, someone returned my package to my house. It was four days late, and the box had been opened and re-taped shut. It had the words "wrong address" on the box. Apparently, lasership hires people who cannot read. I have requested that [redacted] NEVER use Lasership to send future packages to me since this company is unreliable. Regards,
[redacted]

You recently brought to our attention a complaint regarding a missing delivery to you on or about November 16 and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident,...

We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused,Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 20" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M[redacted] Manager of Delivery Resources

September 25, 2015You recently brought to our attention a complaint regarding the unfortunate handling of a delivery to your home scheduled for 9/12/2015. You also addressed an issue with the validity of the tracking information of your package. I want to begin by expressing that Lasership fully...

acknowledges what transpired and apologizes for this incident. We understand the level of stress and frustration this incident has created for you and assure you that any attempt to mislead you with inaccurate tracking information is not our intent.As you are aware, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, we fully understand your experience was less than adequate and would like to offer a $25.00 [redacted] gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M.Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 16h and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M[redacted] Manager of Delivery Resources

[redacted],You recently brought to our attention a complaint regarding a missing delivery to your residence on March 23th. You also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and what you felt was an inadequate customer service response.I want...

to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We understand the level of stress and frustration this event created for you and assure you that the incident has been addressed with the driver. Any distortion of the facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for all that transpired.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 19th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M[redacted] Manager of Delivery Resources