H & R Block Inc.

September 23, 2015You recently brought to our attention a complaint regarding the unfortunate loss of a package scheduled for delivery to your home on 9/11/2015. You also addressed an issue with the tracking information of your package. I want to begin by expressing that Lasership fully acknowledges...

what transpired and apologizes for this incident. We understand the level of stress and frustration this incident has created for you.As you are aware, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, we fully understand your experience was less than adequate and would like to offer a $25.00 [redacted] gift certificate as further recognition of your unsatisfactory experience.Didier M Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on July 19th.You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for...

the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. We looked into the validity of the tracking information and confirmed that the GPS scanning upon delivery was accurate and also discovered a data entry error made by the driver which resulted in the inaccuracy. The driver also admittedly did not read the note in your window regarding leaving packages on your steps.We have added your request not to leave packages on your front steps in our address database and are confident this and review of proper delivery protocol with the driver will keep this from repeating itself in the future.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience and as an expression of our sincerity we would like to issue you a [redacted] Gift Card in the amount of $25.00.Didier M[redacted] Manager of Delivery Resources

Complaint: [redacted]
I am rejecting this response because the merchant has not offerred anything to compensate me for the frustration and additional expenses I incurred due to their actions. An apology does not make me whole. 
Regards,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica} $49.86 is owed for failure to deliver in an appropriate time frame. Vitacost.com promises to deliver in 2 days. Quote from Lasership.com"Delivery could not be completed - Additional information required" from attached PDF (copied from...

LaserShips online delivery status. Vitacost.com is fully aware of this.

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 1 and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconvenience

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 4th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident....

We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 1 and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We...

understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on September 27th. You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and...

apologizes for the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refundbefore contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier MManager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because I feel that they are using their agreement with retailers to take the "easy way out". I will drop my request for a reimbursement of the $8 only because the retailer has already refunded my shipping fees and acknowledged in writing my request that their company no longer use this carrier. I understand that it is a very busy time of year but with a better business plan in place, mistakes of this caliber and the personalities reflected should not occur. 
Regards,
[redacted]

You recently brought to our attention a complaint regarding a late deliveries of same day orders you placed online.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We understand the level of stress and frustration these events created for you. We are...

addressing this with our operation in Georgia,.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M[redacted] Manager of Delivery Resources

January 17, 2017Dear [redacted],You recently brought to our attention a complaint regarding a missing delivery to your residence on December 28th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges...

and apologizes for the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M[redacted]Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I appreciate the acknowledgement of the problem, but still am left without recourse.  Several vendors that I use for products that are essential for me use Laser Ship as their only free shipping option.  Because of LaserShip's inability to deliver to me at my home address on multiple occasions, I either must incur additional cost to use [redacted] or stop using vendors who contract with LaserShip.Since there is no problem with [redacted], [redacted] or the United States Postal Service finding my address and successfully delivering packages -- I am looking for LaserShip to resolve the problem, not simply acknowledge it. I sincerely appreciate Revdex.com's help with this.  I was getting no coherent response at all until now.  I hope you will continue to help me. 
Regards,
[redacted]

January 30, 2017Dear [redacted],You recently brought to our attention a complaint regarding a missing delivery to your residence on January 23th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and...

apologizes for the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier MManager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on November 26th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M[redacted] Manager of Delivery Resources

[redacted],You recently brought to our attention a complaint regarding a missing delivery to your residence on February 10th. You also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel.I want to begin by expressing that LaserShip fully acknowledges and...

apologizes for this incident. We understand the level of stress and frustration this event created for you and assure you this has been escalated to the proper channels.Fortunately, a neighbor found the package and returned it to you in good faith. Secondly, the vendor replaced the item and it was delivered directly to you and not left.Again, we apologize for your unsatisfactory experience.Sincerely, Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a late delivery to you on or about November 30" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We...

understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Fortunately you did receive the package in good condition.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M[redacted] Manager of Delivery Resources

September 23, 2015You recently brought to our attention a complaint regarding the loss of a delivery to you scheduled for 9/1/2015. You also addressed an issue with the validity of the tracking/scanning information of your package. I want to begin by expressing that Lasership fully acknowledges what...

transpired and apologizes for this incident. We understand the level of stress and frustration this incident has created for you. Your claim was escalated to our Loss Prevention Department for full investigation.As you are aware, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, we fully understand your experience was less than adequate and again sincerely apologize for unfortunate incident.Sincerely,Didier MManager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Your company has a history of "losing" packages. Clearly you are doing something wrong. Where are all these packages ending up? Who are you employing to deliver them? Where is MY package? [redacted] will not reimburse me. 
Regards,
[redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 25th. You also explained the dissatisfaction with the validity of the tracking information regarding your package and your unpleasant interaction with a member of our customer service team.I want...

to begin by expressing that LaserShip fully acknowledges and apologizes for these incidents. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. The Manager of the Customer Service Department has been briefed on the issues you outlined in your complaint and will take the necessary action to ensure this does not happen to any of our customers in the future.The GPS data retrieved from our systems indicate your package was delivered to your building. Unfortunately, the driver made a scanning error on the mobile device and scanned back door instead of front. Once these scans are performed, they cannot be reversed or edited. In addition, the driver was sent back to your building accompanied by an operations team member to confirm protocol is followed moving forward.Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience,Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 15th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M[redacted] Manager of Delivery Resources