H & R Block Inc.

Ms***,You recently brought to our attention a complaint regarding a missing delivery to your residence on November and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for
the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

November 13, 2015You recently brought to our attention a complaint regarding a missing and/or late packages to your home, the most recent occurring on October 11, You also explained the difficultly you experienced with our customer service centerI want to begin by expressing that Lasership
fully acknowledges and apologizes for these incidents.As you are aware, the packages were lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.That being said, we understand that your experience was less than adequate and have escalated your concerns to regional management for further investigation and action.Sincerely,Didier MManager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 10thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes
for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Fortunately, after the investigation into your delivery was launched, the driver who delivered your package was able to accurately describe when and where he left your packageOur operations team has informed us that you were able to successfully retrieve your package.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M***Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 28 and the dissatisfaction with the accuracy of the tracking information regarding your package,I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident....

We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 2" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? I would also like to add that I have received a full refund from *** RE: the item in questionThanks for your time
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? I have spoken to the retailer that used Lasership as their courier and they were able to assist me and replace my package at no cost to me since the package was lost.?
Regards,
*** ***
?

January 17, 2017Dear [redacted],You recently brought to our attention a complaint regarding a missing delivery to your residence on January 4 and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and...

apologizes for the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier MManager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:1) I do not need any further answer from the business, but I do not accept their explanation.2) This has been a consistent and repeated occurrence to openly deceive the recipients of the packages.? At best, this is being done by the driver on the route and that driver needs to be addressed.? At worst, this is an ongoing thing to try and deceive shippers with packages being delivered within a window, when they're not.Intent or not on their part, it does not negate the facts that it's deceptive and a lie, and the manager's lame "mea culpa" does little to appease me nor does it rectify the horrid Revdex.com rating that Lasership currently enjoys.Feel free to close this as I have zero confidence in their ability to take the matter seriously or to address it in a tangible manner.?
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 2" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:
Ether have my shipping refounded or the product?
Regards,
*** ***

? Complaint: ***
I am rejecting this response because the merchant has not offerred anything to compensate me for the frustration and additional expenses I incurred due to their actionsAn apology does not make me whole.?
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to you on or about April 29th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.The Manager of our Customer Service Division, Carrie P*** attempted to contact you regarding your dissatisfaction and other concerns outlined in your complaintWe would like to find a resolution that will satisfy your expectations moving forward.If you would like to contact her directly, you can reach her directly at ###-###-#### or by email ***@lasership.comShe looks forward to hearing from you.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely, Didier MManager of Delivery Resources

You recently brought to our attention a complaint regarding a late delivery to you on or about November 30" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe
understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Fortunately you did receive the package in good condition.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

How is it that my package (a toddler bed) can be lost when in fact it was scanned and received at the Ridgewood facilityCan it be that one of LaserShip employees stoled my package??? What is LaserShip gonna do for having me go through all of this??? Is LaserShip doing an investigation as to who stoled my package??? A package that big cannot be lost!!!!?
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on August 19" and the dissatisfaction with the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand
the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, our systems do not show any complaint or communication from you and no indication of contact connected to the three tracking numbers you provided in your complaintThe Manager of our Customer Service division attempted to contact you via the phone number provided in your complaint and the phone number that is attached to your packages but both numbers are non-working numbers.Please contact our Customer Service Department at ###-###-####; we are eager to assist you regarding this issue.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on February 6th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically? issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on July 19th.You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for
the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentWe looked into the validity of the tracking information and confirmed that the GPS scanning upon delivery was accurate and also discovered a data entry error made by the driver which resulted in the inaccuracyThe driver also admittedly did not read the note in your window regarding leaving packages on your steps.We have added your request not to leave packages on your front steps in our address database and are confident this and review of proper delivery protocol with the driver will keep this from repeating itself in the future.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience and as an expression of our sincerity we would like to issue you a *** Gift Card in the amount of $25.00.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 28" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident....

We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M[redacted] Manager of Delivery Resources