H & R Block Inc.

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 27" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand,We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

*** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on February 22"You also explained the dissatisfaction you experienced with the tracking information you regarding your package.I want to begin by expressing that LaserShip fully acknowledges
and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you that the incident has been addressed with the driverAny distortion of the facts is never out intent.Although the GPS scans from the delivery are accurate to the delivery address, it still has not been receivedAnd regarding the assertion from *** that you were “violating rules”, we are not involved in any relations between them and their customersTherefore we cannot legally address that particular concern.Unfortunately, the package is missing with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a monetary demand.We understand your experience was less very frustrating and again apologize for all that transpired.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand
the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 2nd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M***Manager of Delivery Services

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 5" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M***
*** ** *** ***

January 17, 2017Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on December 28th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges
and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M***Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 21st and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 18" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a late deliveries of same day orders you placed online.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for youWe are
addressing this with our operation in Georgia,.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 3rd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

Complaint ID ***Dear *** ***,You recently brought to our attention a complaint regarding a recent delivery that was late and thedissatisfaction with your delivery experience.l want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWeunderstand the
level of stress and frustration these events created for you.As such, in acknowledgement of your dissatisfaction, our customer service management teamattempted to contact you on or around July 23, Unfortunately, they were unable to reach you,however, we did leave you a voicemailPlease feel free to call our customer service manager, Carrie,directly at any time: ###-###-####.We understand your experience was less than adequate and again apologize for the inconvenience thishas caused.Sincerely,

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 5th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

September 23, 2015You recently brought to our attention a complaint regarding the loss of a delivery to you scheduled for 9/1/You also addressed an issue with the validity of the tracking/scanning information of your packageI want to begin by expressing that Lasership fully acknowledges what
transpired and apologizes for this incidentWe understand the level of stress and frustration this incident has created for youYour claim was escalated to our Loss Prevention Department for full investigation.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, we fully understand your experience was less than adequate and again sincerely apologize for unfortunate incident.Sincerely,Didier MManager of Delivery Resources

Reponse to Complaint ID ***.*** ***I sincerely apologize for your not receiving your *** gift card as requested.? My understanding from the Manager of our Central Customer Service Team, a new card for $was issued earlier today.Again, I am sorry for the delay.Best Regards
~Delivery Resources

*** ***You recently brought to our attention a complaint regarding a missing delivery to your residence on March 28thYou also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and what you felt was an inadequate customer service response.I want
to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you that the incident has been addressed with the driver by the operations management teamAny distortion of the facts is never out intentFortunately, the package was delivered on 3/29.We understand your experience was less than adequate and again apologize for all that transpired.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 2nd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because: The response addresses the non-delivery of the package, which is not the reason for the original complaintPackages get lost, that is not my concernThe employee of LaserShip lied to me on the telephone concerning the status of the package when I first calledThen, even after a different employee finally admitted the package was lost and sent me an email documenting it was lost, LaserShip fraudulently changed the status of the package to being successfully delivered on its website, presumably to retain the retailer's business and falsify its delivery success rateThe status was changed to delivered at a timestamp that was prior to when the email was sent documenting the lost package, so the fraud is clear in comparing when LaserShip claims the package was deliveredThe fraudulent change was made days after the timestamp of delivery
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because I feel that they are using their agreement with retailers to take the "easy way out"I will drop my request for a reimbursement of the $only because the retailer has already refunded my shipping fees and acknowledged in writing my request that their company no longer use this carrierI understand that it is a very busy time of year but with a better business plan in place, mistakes of this caliber and the personalities reflected should not occur.?
Regards,
*** ***?

You recently brought to our attention a complaint regarding scanning practices of your packages on multiple occasions.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidents and appreciate you bring it to our attentionWe understand the level of stress and
frustration these events created for you and assure you any distortion of facts is never our intent.We have notified our operation in Richmond that is responsible for your deliveries for review/resolution.We understand your experiences were less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 5"You also explained inaccuracies with regards to the tracking information you received.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe
understand the level of stress and frustration this event created for you and assure you that any distortion of the facts is never out intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.We fully understand that your experience was less than adequate and would like to offer an *** Gift Card in the amount of $as further recognition of your unsatisfactory experience.Sincerely,? Didier M*** Manager of Delivery Resources