H & R Block Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Your response shows that you too have failed to actually read what I said. Take another look at my complaint and then your response. Package is singular. Packages is plural. This type of hit-and-run responses is why I brought this to the Revdex.com. Both you and you subordinate fail to take the time out and read. Did you actually investigate? Because it's alarming that your e-mail is in singular form when there is more than one missing item.  Again, re-read what I said because you clearly did not read it or investigate.  It's pretty repulsive that I asked your rep via email to look into the matter and emailed several times thereafter and received no response. So no, I don't accept your response because you clearly failed at doing the most important thing when it comes to customer service  - understanding the customer's complaint and taking action. How about you go and look at my corrspondences with your subordinate for starters. 
Regards,
[redacted]

The package was never received. They said they "lost" it, after lying and saying that my house was unreachable.

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 2" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M[redacted] Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
First they had claimed they delivered it within 9 minutes of putting it "out for delivery". NOW they are claiming it's lost. Why [redacted] continues to put up with these people is a mystery to me. Why would it be [redacted] responsibility to refund the money for the missing delivery,when THEY were not responsible FOR it being missing?
Regards,
[redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about June 14" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 20 and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident....

We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding complications with the handling of deliveries to your home on May 6th. Allow me to begin by expressing that LaserShip fully acknowledges and apologizes for the events that transpired and understand the level of stress and frustration this...

incident has created for you.The operations team responsible for the fleet in your delivery area has been advised of your complaint and summation of what occurred. In turn, the route driver has been recalled and a different driver assigned to the route.We fully understand that your experience was less than adequate and would like to offer a $25.00 [redacted] gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 5 and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident....

We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M[redacted]?Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on September 4. You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes...

for the incident. We understand the level of stress and frustration this event created for you and assure you any distortion of facts is never our intent.Fortunately, we were able to locate your package and Successfully delivered to you on 9/14/16. Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 24" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconvenience this has caused.

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 7th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M[redacted] Manager of Delivery Resources

---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, Oct 6, 2015 at 1:50 PMSubject: Complaint #[redacted] RequestTo: [redacted]@myRevdex.com.orgHello [redacted],I would like to request that the complaint #[redacted] be closed. I am no longer interested in...

pursuing this complaint. I thank you for your time and efforts.[redacted]

You recently brought to our attention a complaint regarding a deliveries to your residence and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We understand the...

level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M[redacted] Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Response to Claim ID [redacted].Thank you ~

You recently brought to our attention a complaint regarding scanning practices of your packages on multiple occasions.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidents and appreciate you bring it to our attention. We understand the level of stress and...

frustration these events created for you and assure you any distortion of facts is never our intent.We have notified our operation in Richmond that is responsible for your deliveries for review/resolution.We understand your experiences were less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on May 1 and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We...

understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typicallyissue a refund before contacting Lasership with a corresponding monetary demand,We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about June 5' and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 16th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M[redacted] Manager of Delivery Resources

October 9, 2015You recently brought to our attention a complaint regarding the unfortunate handling and loss of a delivery to your home scheduled for 9/16/2015. You further explained the lack of response from our company during the lengthy span of time in which it was determined the package was...

lost.I want to begin by expressing that Lasership fully acknowledges what transpired and apologizes for this incident. We understand the level of stress and frustration this incident has created for you and assure you that any attempt to mislead you with inaccurate tracking information is not our intent.As you are aware, the package was lost with no reasonable expectation of recovery, Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, We fully understand your experience was less than adequate and would like to offer a $25.00 [redacted] gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M[redacted]Manager of Delivery Resources