H & R Block Inc.

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 15th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M[redacted] Manager of Delivery Resources

[redacted],You recently brought to our attention a complaint regarding a missing delivery to your residence on March 4th. I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We understand the level of stress and frustration these events created for...

you.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.Again, we understand our service to you was less than adequate and apologize for yourunsatisfactory experience.Sincerely,Didier M[redacted] Manager of Delivery Resources

December 31, 2015[redacted]C/o [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1411 K STNW, 10" FloorWashington DC 20005Case ID [redacted],You recently brought to our attention a complaint regarding a missing delivery to your building on or about December 24". You also...

explained the dissatisfaction and accuracy of the tracking information provided.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely:Didier M[redacted] Manager of Delivery Resources[redacted], Vienna, VA 22182 Phone [redacted] Fax ###-###-#### www.lasership.com

You recently brought to our attention a complaint regarding a late delivery to your residence on June 21th. You also explained the dissatisfaction with tracking inaccuracies as well as a statement by delivery personnel.I want to begin by expressing that LaserShip fully acknowledges and apologizes...

for what transpired. We understand the level of stress and frustration these events created for you and assure you any distortion of facts regarding the tracking information is never our intent. Please be assured that the driver misspoke and is being interviewed in regards to proper delivery protocol if it is decided that he will remain a part of our fleet.Fortunately, the package was ultimately delivered however we are unable to honor your request for a refund. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we fully understand and apologize for your unsatisfactory experience.Sincerely,Didier M[redacted] Manager of Delivery Resources

[redacted],You recently brought to our attention a complaint regarding a missing delivery to your residence on February 6th. You also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and ultimately the inaccurate tracking information you received.I...

want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We understand the level of stress and frustration this event created for you and assure you any distortion of facts is never our intent.Unfortunately, there was confusion surrounding the delivery information regarding your package. After further investigation into this incident, we were able to resolve the issue and deliver your package to you on February 8th.Again, we apologize for your unsatisfactory experience.Sincerely, Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 9th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M[redacted] Manager of Delivery Resources

Setptember 18, 2015You recently brought to our attention a complaint regarding the mis-delivery of your package scheduled to be delivered on 9/3/2015. I want to begin by expressing that Lasership fully acknowledges what transpired and apologizes for this incident. We understand the level of stress...

and frustration this incident has created for you.As you are aware, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, we fully understand your experience was less than adequate and would like to offer a $25.00 [redacted].com gift certificate as further recognition of your unsatisfactory experience.Sincerely,Didier M.Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 2nd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M[redacted]Manager of Delivery Services

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 5th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M[redacted] Manager of Delivery Resources

Complaint: [redacted]
I am rejecting this response because:
they are actually lying yet again. I finally did receive it on Friday. But this happens ALL of the time with them. When they can't meet a deadline, they say that they can't get to the persons door, or some ridiculous excuse. They use everyday people using their own personal cars, so it is completely about quantity and not quality.
Regards,
[redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 31' and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] And [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and, although it simplifies our experience with LaserShip, we have no choice but to accept their response that the package was lost.  As noted, our concern was the company's lack of responsiveness to numerous phone calls and emails as well as a tracking system that was inaccurate.   [redacted] has refunded our money while waiting for LaserShip to respond.  If at all possible, we will avoid any use of LaserShip and hope that [redacted] will reconsider subcontracting with a company that has such poor customer service.
Regards,
[redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on February 16". You also explained the dissatisfaction and difficulty you experienced when contacting and interacting with customer service.I want to begin by expressing that LaserShip fully...

acknowledges and apologizes for what transpired. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund to their customers before contacting Lasership with a corresponding monetary demand.Again, we apologize for your unsatisfactory experience.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 16th. You also explained your concerns regarding protocol not executed by delivery personnel.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We...

understand the level of stress and frustration this event created for you and assure you the concerns you expressed were address with the operation team and drivers.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for all that transpired.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 3rd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M[redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 14 and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the...

incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. The extenuating circumstances occurred with the line haul from the vendor to our Warehouse.Although delayed, your package did finally arrive at our facility and successfully delivered to you on the 16th.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M[redacted] Manager of Delivery Resources

Hello,I filed a complaint against LaserShip (complaint # [redacted]) this morning and the company was able to track down my box and resolve the issue by delivering it today. I will not need further assistance to get my desired outcome. Thank you![redacted]Sent from my [redacted]

You recently brought to our attention a complaint regarding a missing delivery to you on or about October 20" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident....

We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M[redacted] Manager of Delivery Resources

Ms. [redacted],You recently brought to our attention a complaint regarding a missing delivery to your residence on November 21 and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for...

the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M[redacted] Manager of Delivery Resources