Dear Revdex.com:H&R Block has reviewed Ms [redacted] ' rebuttal to our prior responseThis response contains H&R Block’s final position.In response to Ms [redacted] ' rebuttal, our review determines the rebuttal raises no new issues with H&R Block products and servicesH&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is H&R Block's belief that we have done so in this case by refunding the tax preparation fee as well as reimbursing for the cost of the non-profit reinstatementWhile we regret that she appears dissatisfied with her experience with H&R Block, we stand by our original response dated 12/8/and we refer your office back to that response.We respectfully request that this case be closed, as we do not believe that any further response on our part would be beneficial.Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, records reflect that we have addressed Mr [redacted] 's concerns in it's entirety and have reached a mutually acceptable resolutionAs a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In further review of this matter, our district office contacted Mrand Mrs [redacted] to understand how we could better address their concernsRecords reflect that both the and tax returns have been amended and are with the IRS for review and while the status of the amended returns are unknown, our due diligence in this situation is to continue corresponding with Mrand Mrs [redacted] until matters have been addressed in its entiretyWe have confirmed with our client’s that at this time there are no further concerns as it relates to the amended tax returns, however, they are requesting reassurance that in the event something should come up later, H&R Block will be liablePer our records, Mrand Mrs [redacted] purchased H&R Block’s Peace of Mind® Extended Service Plan (POM) in combination with their tax returnPer the terms and conditions of this plan it states in part: If your return is audited- Block will provide you with a qualified person (but not an attorney) to represent you before the tax authority should such tax authority question the accuracy of your returnIf our tax liability increases- as a result of an error in tax preparation and the error is discovered by you, your representative or tax authority, during the period of three years from the filing deadlines for such returns, not including extensions, Block will pay you for such taxes Should a situation require the submission of a POM claim, it is imperative that our client’s adhere to the additional conditions referenced in the terms of this plan and contact the tax office immediately where we will ensure matters are handled appropriatelyWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
Dear Better Business, While we sincerely regret Ms [redacted] 's dissatisfaction with our service pricing, we find our fees to be reasonable and highly competitive among tax institutionsH&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions or accountants do not offerAdditionally, H&R Block fees are based on the number and complexity of the forms for teh service that is providedAs it relates to this situation, our records reflect that in previous years the office was a Franchise location and the client was not only given deep discounts at the former franchisee's discretion but also that the Ms [redacted] 's return for was more complicated then it has been in previous years, thus requiring more forms In efforts to show appreciation to a loyal customer, the District Manager provided a discount of $off of the total for tax preparation feesAs a further gesture of good faith, the office mailed a copy of the forms used for the return as well as a pricing breakdown We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our Enrolled Agent spoke directly with Mr [redacted] , and he indicated they have recieved their tax refundMr [redacted] was informed that as a client service and good faith gesture, a partial refund of tax preparation fees has been released and should be recieved by the [redacted] 's shortly.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask that the Revdex.com close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: After I was informed I owed the IRS over $13,000.00 I searched the internet for help trying to get the amount either reduced or find a payment plan. When I found [redacted] who I contracted with for $2600.00, to assist me in resolving the matter, I was contacted by [redacted] who discovered numerous errors in the tax forms completed by H & R Block. If not for Mr. ***'s determination that there were in fact errors, I would have ended up dealing with the IRS. He was polite enough to take the information to the local H & R Block office and "let" them correct the errors and file an amended tax return showing a return of over $1500.00 due my wife and I. I still had to pay Federal Tax Resolution $2600.00 to have H & R Block's errors corrected and feel they owe for that fee as the mistakes would not have been found and I would have paid the IRS way too much. Regards, [redacted] ***
Dear Revdex.com, In response to this matter, our research shows that Mr [redacted] did bring in documentation to H & R Block within the daysAt this time we have approved a Peace of Mind claimThe last two checks completing the amount requested for penalties and interest as requested have been mailed out today 1/4/2018.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely Natalie M [redacted] Associate Business Analyst H & R Block
Dear Revdex.com, As a client service gesture a claim was approved in the amount of $as requested, on 1/2/Mrs [redacted] check will be going out this evening, she should receive the check by tomorrow As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely Natalie M [redacted] Associate Business Analyst H & R Block
Dear Revdex.com,In resolution to this complaint,our district office is in the process of assisting Ms [redacted] We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms [redacted] 's complaintSincerely, Quintina M***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, the District General Manager contacted Ms [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:i have received one phone call onlyYou gave me a number to call you back onI was on hold for 52minutes with out even getting to speak to someone Why don't you give me a direct phone number to callOther than [redacted] Regards, [redacted] ***
Dear Revdex.com,In resolution of this matter, the District Manager contact Mr [redacted] directly and reached a mutually acceptable resolutionThe check for the amount discussed with the District Manager will be sent on Thursday, May 14, As a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to the rebuttal, tracking number [redacted] confirms a successful delivery of the 2nd reimbursement check sent to [redacted] **As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: It does not include a "resolution." Though H&R Block has contacted me and left a phone message, when I have tried to return their call, I've been on hold over minutes before giving upIt seems we are having a difficult time discussing this matter Regards, [redacted]
Dear Revdex.com, H&R Block is currently engaged in legal proceeding with Ms [redacted] Accordingly, we respectfully ask that you close your file on this matter, as court proceedings are underway.Respectfully,Jennifer S [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,H&R Block has reviewed Mr***'s rebuttal to our prior responseThis response contains H&R Block's final position.In response to Mr***'s rebuttal, our review determines the rebuttal raises no new issues with H&R Block's servicesThe late filing penalty assessed by the IRS was not due to any wrong doing on H&R Block's part and is being abated and is no longer dueWhile we regret that he appears dissatisfied with H&R Block, we stand by our original response dated 7/16/and we refer your office back to that responseWe respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this complaint, our investigation reflects that the [redacted] 's feel that additional monies are owed to them by the IRS for the tax year Our tax professional, [redacted] states that she had consulted with the IRS and Mrs [redacted] and the IRS has stated that all refunds due have been issuedIn April 2016, [redacted] informed Mrs [redacted] that a Form - Taxpayer Statement Regarding Refund Form to formally inquire with the IRS regarding the any refund amount dueOn April 27, 2016, Mrs [redacted] confirmed that she had submitted that form in an email to Ms [redacted] Should Mrs [redacted] provide the final determination given by the IRS in regards to that form, H&R Block may be able to take further action, but without it we are unable to investigate any furtherIn an effort to make further amends, and as a gesture of good faith for any inconvenience, we have issued a refund of the tax preparation fees and the check was sent on Monday, October 17, 2016.In light of H&R Block's above-referenced good-faith actions to resolve this matter, we respectfully request that this case be closedHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,H&R Block has reviewed Ms [redacted] 's rebuttal to our prior responseThis response contains H&R Block's final position.In response to Ms [redacted] 's rebuttal, our review determines the rebuttal raises no new issues with the service she was providedWhile we regret she appears to be dissatisfied with her experience at H&R Block, we stand by our original response dated January 12, and we refer your office back tot hat responseWe respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialHowever should you have additional questions or the desire to discuss this matter, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, our investigation reflects that Ms [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter with your office and directly with the clientThe franchisee has agreed to refund Ms [redacted] 's tax preparation fee as a resolution to this matter and ask that she allows atleast to days for processingWe sincerely regret Ms [redacted] 's experience is hope efforts to resolve this matter will restore her faith in our companySincerely,Quintina M***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com:H&R Block has reviewed Ms [redacted] ' rebuttal to our prior responseThis response contains H&R Block’s final position.In response to Ms [redacted] ' rebuttal, our review determines the rebuttal raises no new issues with H&R Block products and servicesH&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is H&R Block's belief that we have done so in this case by refunding the tax preparation fee as well as reimbursing for the cost of the non-profit reinstatementWhile we regret that she appears dissatisfied with her experience with H&R Block, we stand by our original response dated 12/8/and we refer your office back to that response.We respectfully request that this case be closed, as we do not believe that any further response on our part would be beneficial.Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, records reflect that we have addressed Mr [redacted] 's concerns in it's entirety and have reached a mutually acceptable resolutionAs a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In further review of this matter, our district office contacted Mrand Mrs [redacted] to understand how we could better address their concernsRecords reflect that both the and tax returns have been amended and are with the IRS for review and while the status of the amended returns are unknown, our due diligence in this situation is to continue corresponding with Mrand Mrs [redacted] until matters have been addressed in its entiretyWe have confirmed with our client’s that at this time there are no further concerns as it relates to the amended tax returns, however, they are requesting reassurance that in the event something should come up later, H&R Block will be liablePer our records, Mrand Mrs [redacted] purchased H&R Block’s Peace of Mind® Extended Service Plan (POM) in combination with their tax returnPer the terms and conditions of this plan it states in part: If your return is audited- Block will provide you with a qualified person (but not an attorney) to represent you before the tax authority should such tax authority question the accuracy of your returnIf our tax liability increases- as a result of an error in tax preparation and the error is discovered by you, your representative or tax authority, during the period of three years from the filing deadlines for such returns, not including extensions, Block will pay you for such taxes Should a situation require the submission of a POM claim, it is imperative that our client’s adhere to the additional conditions referenced in the terms of this plan and contact the tax office immediately where we will ensure matters are handled appropriatelyWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
Dear Better Business, While we sincerely regret Ms [redacted] 's dissatisfaction with our service pricing, we find our fees to be reasonable and highly competitive among tax institutionsH&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions or accountants do not offerAdditionally, H&R Block fees are based on the number and complexity of the forms for teh service that is providedAs it relates to this situation, our records reflect that in previous years the office was a Franchise location and the client was not only given deep discounts at the former franchisee's discretion but also that the Ms [redacted] 's return for was more complicated then it has been in previous years, thus requiring more forms In efforts to show appreciation to a loyal customer, the District Manager provided a discount of $off of the total for tax preparation feesAs a further gesture of good faith, the office mailed a copy of the forms used for the return as well as a pricing breakdown We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our Enrolled Agent spoke directly with Mr [redacted] , and he indicated they have recieved their tax refundMr [redacted] was informed that as a client service and good faith gesture, a partial refund of tax preparation fees has been released and should be recieved by the [redacted] 's shortly.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask that the Revdex.com close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: After I was informed I owed the IRS over $13,000.00 I searched the internet for help trying to get the amount either reduced or find a payment plan. When I found [redacted] who I contracted with for $2600.00, to assist me in resolving the matter, I was contacted by [redacted] who discovered numerous errors in the tax forms completed by H & R Block. If not for Mr. ***'s determination that there were in fact errors, I would have ended up dealing with the IRS. He was polite enough to take the information to the local H & R Block office and "let" them correct the errors and file an amended tax return showing a return of over $1500.00 due my wife and I. I still had to pay Federal Tax Resolution $2600.00 to have H & R Block's errors corrected and feel they owe for that fee as the mistakes would not have been found and I would have paid the IRS way too much. Regards, [redacted] ***
Dear Revdex.com, In response to this matter, our research shows that Mr [redacted] did bring in documentation to H & R Block within the daysAt this time we have approved a Peace of Mind claimThe last two checks completing the amount requested for penalties and interest as requested have been mailed out today 1/4/2018.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely Natalie M [redacted] Associate Business Analyst H & R Block
Dear Revdex.com, As a client service gesture a claim was approved in the amount of $as requested, on 1/2/Mrs [redacted] check will be going out this evening, she should receive the check by tomorrow As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely Natalie M [redacted] Associate Business Analyst H & R Block
Dear Revdex.com,In resolution to this complaint,our district office is in the process of assisting Ms [redacted] We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms [redacted] 's complaintSincerely, Quintina M***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, the District General Manager contacted Ms [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:i have received one phone call onlyYou gave me a number to call you back onI was on hold for 52minutes with out even getting to speak to someone Why don't you give me a direct phone number to callOther than [redacted] Regards, [redacted] ***
Dear Revdex.com,In resolution of this matter, the District Manager contact Mr [redacted] directly and reached a mutually acceptable resolutionThe check for the amount discussed with the District Manager will be sent on Thursday, May 14, As a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to the rebuttal, tracking number [redacted] confirms a successful delivery of the 2nd reimbursement check sent to [redacted] **As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: It does not include a "resolution." Though H&R Block has contacted me and left a phone message, when I have tried to return their call, I've been on hold over minutes before giving upIt seems we are having a difficult time discussing this matter Regards, [redacted]
Dear Revdex.com, H&R Block is currently engaged in legal proceeding with Ms [redacted] Accordingly, we respectfully ask that you close your file on this matter, as court proceedings are underway.Respectfully,Jennifer S [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,H&R Block has reviewed Mr***'s rebuttal to our prior responseThis response contains H&R Block's final position.In response to Mr***'s rebuttal, our review determines the rebuttal raises no new issues with H&R Block's servicesThe late filing penalty assessed by the IRS was not due to any wrong doing on H&R Block's part and is being abated and is no longer dueWhile we regret that he appears dissatisfied with H&R Block, we stand by our original response dated 7/16/and we refer your office back to that responseWe respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this complaint, our investigation reflects that the [redacted] 's feel that additional monies are owed to them by the IRS for the tax year Our tax professional, [redacted] states that she had consulted with the IRS and Mrs [redacted] and the IRS has stated that all refunds due have been issuedIn April 2016, [redacted] informed Mrs [redacted] that a Form - Taxpayer Statement Regarding Refund Form to formally inquire with the IRS regarding the any refund amount dueOn April 27, 2016, Mrs [redacted] confirmed that she had submitted that form in an email to Ms [redacted] Should Mrs [redacted] provide the final determination given by the IRS in regards to that form, H&R Block may be able to take further action, but without it we are unable to investigate any furtherIn an effort to make further amends, and as a gesture of good faith for any inconvenience, we have issued a refund of the tax preparation fees and the check was sent on Monday, October 17, 2016.In light of H&R Block's above-referenced good-faith actions to resolve this matter, we respectfully request that this case be closedHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,H&R Block has reviewed Ms [redacted] 's rebuttal to our prior responseThis response contains H&R Block's final position.In response to Ms [redacted] 's rebuttal, our review determines the rebuttal raises no new issues with the service she was providedWhile we regret she appears to be dissatisfied with her experience at H&R Block, we stand by our original response dated January 12, and we refer your office back tot hat responseWe respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialHowever should you have additional questions or the desire to discuss this matter, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, our investigation reflects that Ms [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter with your office and directly with the clientThe franchisee has agreed to refund Ms [redacted] 's tax preparation fee as a resolution to this matter and ask that she allows atleast to days for processingWe sincerely regret Ms [redacted] 's experience is hope efforts to resolve this matter will restore her faith in our companySincerely,Quintina M***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]