[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com,In response to the Revdex.com complaint, we are unable to process a reimbursement of penalties and interest without a notice from the IRS showing the amount dueShould Mr [redacted] provide a notice, we would be able to move forward with the payment at that timeAs a gesture of good faith, we have refunded Mr [redacted] 's tax preparation fees for the return and the check was mailed out on Tuesday, June 21, 2016.We ask that the Bureau note our current efforts to resolve Mr [redacted] 's complaint.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,While we regret any confusions or misunderstandings of our tax preparation services that Mr [redacted] may have, our review of this matterreflects that the initial IRS notice that was sent to Mr [redacted] as dated 7/9/for the returnMr [redacted] contacted our office 1/23/15.Therefore, we consider this situation handled in accordance with the product terms and conditions of the Peace of Mind contract that Mr [redacted] signed and agreed to which states in part: “Before such payment, you must: (a) notify Block of any government notice regarding such taxes within days from the date of the initial notice.” H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is our belief that we have done so in Mr [redacted] 's situation by reimbursing interest and penalties assessed for tax year via a payment issued on 5/26/15.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact Ms [redacted] but were unsuccessfulA letter was forwarded to Ms [redacted] 's mailing address on Friday, June 23, advising her to contact our office toll free ###-###-####If Ms [redacted] should contact us via this information, we will be happy to further assist her and address any concerns she might haveOtherwise, we are unable to further investigate this matterWe ask that the Bureau note our above-referenced efforts to contact Ms [redacted] to discuss her complaint Sincerely, Michelle B [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In resolution of this matter, Mr [redacted] claim has been approved for the full amount requested in his complaint The checks were delivered on Thursday, April 27, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle U***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: No, I do not have additional informationI want the initial complaint resolvedby H&R Block to pay the entire amount, I had to pay the IRS $all because H&R Block has incompetent personnel working for them, costing tax payer's more money after they pay expensive filing fees Regards, [redacted]
Dear Revdex.com, In resolution to this matter, we sincerely regret Ms [redacted] 's experience and would like to offer a full product refund for the software as a client service gestureHowever, our records indicate that the software was purchased at a retail location and therefore, we must request proof of purchaseWe have attempted to reach Ms [redacted] by phone and have emailed specific instructions that our client must follow to recoup the reimbursementWe refer Ms [redacted] to the instructions that have been provided to her if she has any questions she should call the number referenced in the emailWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I NEVER spoke with [redacted] as I stated previously she left a message I returned her call the following day she was not working left message with person at her office to call me and to date she has not called meI would NEVER let HR Blick do my taxes EVER again I had my sister in law do my taxes over due to many errorsI didn't go to another tax office so lie #I spoke to Shavea 7May stated can't make out bound calls and there is nothing she can do Lie#2, spoke with Yolanda on April spoke to Yolanda she gave me a Case# [redacted] she stated will resolve in 3-business days to date NEVER contacted about status ?? Lie#3, tried to contact [redacted] office [redacted] times not a return phone call ?? Lie #4, called Hr block to try to get someone to call me back I told [redacted] to record and write how many times I have tried to get ahold of [redacted] office call hrblock line another times finally spoke to [redacted] she stated never even paid for my tax return I told her I have my statement for proof, and I want my file mailed to me 4weejs later I get my returnsMeanwhile I go to [redacted] worked with [redacted] he tried for Two weeks to get my returns before I received them in the mail, meanwhile I complain to hrblock again I was told No Resolution to my case [redacted] , and I have another case# [redacted] to date no answer on that either?? I asked to talk to manager [redacted] in [redacted] still no call back?? I called numerous times to [redacted] in the meantime they blow me off [redacted] was the only tax prep that helped me out at all and he stated that hrblock really screwed me up and he was sorryBack to corporate now still to date haven't spoke to ONE person except to say that the person I needed to speak to isn't working and she would call me on Monday well not sure what Monday she meant???? I tracked all the items I needed for IRS myself no help from Hrblock at all wrongly done my tax returns totally unacceptable and unprofessional !!! I want my refund costs given back to me and a letter to IRS who already knows about hrblock failures says it's common place from hrblock to mess up and not take any responsibility and wished me "Good luck" with dealing with them he is right !!!! Revdex.com this is disgusting I thought you handle U.Sconsumers instead you just pass communications back and forth? What action are you Revdex.com taking against hr block??? *** Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was NOT ever offered their "Peace of Mind" programWhich they basically advertise that is part of the programI only found out about it when I went back for the following years taxesHe rushed through our claims, did EVERY thing wrong and they claim to have professionals doing their taxesBELOW is the Peace of mind we were NEVER offeredHe did not return to HR block and I was told by the people there he had several complaintsYES, we received a return, but would NOT of had to pay out as much as nowMy frustration is we PAID to go to a TAX professional, they advertise as TAX professionals and every part of my taxes were WRONGNot just a simple transposition of numbers, or a small mistakeMy federal, my local and my state, SEVERAL mistakesHow It Works Just let your tax professional know that you want the Peace of Mind Extended Service Plan and pay the additional charge when you pay for your tax preparation.If you are audited, a qualified H&R Block enrolled agent will accompany or represent you (with Power of AttorneyDisclaimer number Scrolls to bottom of page.)If you owe additional taxes due to our error in the preparation of your return, we'll pay up to $6,See Peace of Mind® Claims for more detailsThe Peace of Mind® Extended Service Plan is provided at no additional charge in our Premium officesRead our Peace of Mind® Extended Service Plan Terms & Conditions for more details Our Work is FlawlessWe Guarantee It They have some offices that are with MASTER tax preparation specialist, they don't tell you which ones they are Regards, [redacted]
In response to Mrs [redacted] rebuttal, my office has been advised that the office manager contacted her and scheduled an appointment for 5/13/2015.H&R Block takes this matter serious and the office is working with Mrs [redacted] to resolve.We ask that the bureau note our efforts to address Mrs [redacted] concernsIf you should need anything further or have any questions, please so not hesitate to contact meSincerely, [redacted] *** Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaint and he has received the refundAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever should you need anything further or have questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to the rebuttal, our records reflect that our district manager attempted to contact Ms [redacted] by phone to further address her concerns but have been unsuccessfulIf Ms [redacted] remains interested in further addressing this matter we ask that she contact the district manager directly at the number provided on her voicemailWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, H&R Block is currently int he process of assisting Ms***We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms***'s complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me,assuming that I do receive the check as indicated Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Mr***'s claim has been approved for the full amount requested in his complaintThe check will be sent out on Wednesday, April 22, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In response to this matter, Mr [redacted] 's request for $penalty amount is being granted per the request in this complaintThe check is expected to print on 4/and we will mail to Mr [redacted] He should have the check in approximately 7-business days from today.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, Jennifer S [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because H&R Block has not provided me with direct evidence that shows I was the one responsible for making the income tax errorHoward, the H&R Block representative with whom I spoke, provided me with screen shots of the blank interview forms for the [redacted] Homestead credit, HS-(see attachment)He told me that I had incorrectly completed the first form, that asked if I owned my own home, was a renter, or don't own or rentHe further explained that had I correctly completed the first form, then submission of HS-would have been triggeredHowever, he could not provide me with actual copies of my interview responses showing that I had incorrectly filled out this formIn dealing with this case, I have previously been told (multiple times) by H&R Block customer service representatives that: (1) it was impossible to get copies of even the blank interview forms from the online program and (2) HS-was not supported by their online programClearly both of these statements were not true as I now have copies of the interview formsI am still forced to take Howard's word for the "fact" that I must have made the mistake--that the error could not have been made by H&R Block or their online programHoward refused to admit that their online program might have experienced a glitchH&R Block has reimbursed me $95, the cost of using their online programHowever, this income tax return error substantially impacted my property tax payment and has cost me a $211/month increase in my mortgageAs I said in my initial complaint, if H&R Block can show direct evidence of my having made the error, then I will ask for no more--I will close my complaintUnless they can do that, I am asking for compensation for the substantial financial burden I will incur as a result of this mistake Regards, [redacted] ***
Dear Revdex.com, In resolution to this matter, we regret any confusion or misunderstanding Mrs [redacted] may have experiencedOur records reflect that Mrs [redacted] selected an H&R Block do-it-yourself (“DIY”) tax preparation product to prepare her own return and chose our Refund Transfer (“RT”) productAfter completing the self-prepared return, our clients are given the option to pay for their tax prep by either credit or debit cardFor those clients who wish to pay through their tax refund, we offer our RT product for an additional feeBy electing this convenient payment option, our client’s pay nothing out of pocketAs a client service gesture, we are reimbursing Mrs [redacted] for the product fee and ask that she allow to days for processing as the refund will be refunded back to the credit card we currently have on fileWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: H&R block has not tried calling meI have received an e-mail from them asking to fax my tax return to an [redacted] I thought it may have been fraud so I never faxed anything Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Mrs [redacted] called me a day after I send out the form (Injured Spouse) that it was wrong and told me "PLEASE DO NOT SEND THE FORM OUT"IT IS WRONG"SO I STILL H & R BLOCK TO CONTACT IMMEDIATELY TO IRS AND FIX OUR INCOME TAX RETURN FOR 2015Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com,In response to the Revdex.com complaint, we are unable to process a reimbursement of penalties and interest without a notice from the IRS showing the amount dueShould Mr [redacted] provide a notice, we would be able to move forward with the payment at that timeAs a gesture of good faith, we have refunded Mr [redacted] 's tax preparation fees for the return and the check was mailed out on Tuesday, June 21, 2016.We ask that the Bureau note our current efforts to resolve Mr [redacted] 's complaint.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,While we regret any confusions or misunderstandings of our tax preparation services that Mr [redacted] may have, our review of this matterreflects that the initial IRS notice that was sent to Mr [redacted] as dated 7/9/for the returnMr [redacted] contacted our office 1/23/15.Therefore, we consider this situation handled in accordance with the product terms and conditions of the Peace of Mind contract that Mr [redacted] signed and agreed to which states in part: “Before such payment, you must: (a) notify Block of any government notice regarding such taxes within days from the date of the initial notice.” H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is our belief that we have done so in Mr [redacted] 's situation by reimbursing interest and penalties assessed for tax year via a payment issued on 5/26/15.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact Ms [redacted] but were unsuccessfulA letter was forwarded to Ms [redacted] 's mailing address on Friday, June 23, advising her to contact our office toll free ###-###-####If Ms [redacted] should contact us via this information, we will be happy to further assist her and address any concerns she might haveOtherwise, we are unable to further investigate this matterWe ask that the Bureau note our above-referenced efforts to contact Ms [redacted] to discuss her complaint Sincerely, Michelle B [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In resolution of this matter, Mr [redacted] claim has been approved for the full amount requested in his complaint The checks were delivered on Thursday, April 27, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle U***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: No, I do not have additional informationI want the initial complaint resolvedby H&R Block to pay the entire amount, I had to pay the IRS $all because H&R Block has incompetent personnel working for them, costing tax payer's more money after they pay expensive filing fees Regards, [redacted]
Dear Revdex.com, In resolution to this matter, we sincerely regret Ms [redacted] 's experience and would like to offer a full product refund for the software as a client service gestureHowever, our records indicate that the software was purchased at a retail location and therefore, we must request proof of purchaseWe have attempted to reach Ms [redacted] by phone and have emailed specific instructions that our client must follow to recoup the reimbursementWe refer Ms [redacted] to the instructions that have been provided to her if she has any questions she should call the number referenced in the emailWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I NEVER spoke with [redacted] as I stated previously she left a message I returned her call the following day she was not working left message with person at her office to call me and to date she has not called meI would NEVER let HR Blick do my taxes EVER again I had my sister in law do my taxes over due to many errorsI didn't go to another tax office so lie #I spoke to Shavea 7May stated can't make out bound calls and there is nothing she can do Lie#2, spoke with Yolanda on April spoke to Yolanda she gave me a Case# [redacted] she stated will resolve in 3-business days to date NEVER contacted about status ?? Lie#3, tried to contact [redacted] office [redacted] times not a return phone call ?? Lie #4, called Hr block to try to get someone to call me back I told [redacted] to record and write how many times I have tried to get ahold of [redacted] office call hrblock line another times finally spoke to [redacted] she stated never even paid for my tax return I told her I have my statement for proof, and I want my file mailed to me 4weejs later I get my returnsMeanwhile I go to [redacted] worked with [redacted] he tried for Two weeks to get my returns before I received them in the mail, meanwhile I complain to hrblock again I was told No Resolution to my case [redacted] , and I have another case# [redacted] to date no answer on that either?? I asked to talk to manager [redacted] in [redacted] still no call back?? I called numerous times to [redacted] in the meantime they blow me off [redacted] was the only tax prep that helped me out at all and he stated that hrblock really screwed me up and he was sorryBack to corporate now still to date haven't spoke to ONE person except to say that the person I needed to speak to isn't working and she would call me on Monday well not sure what Monday she meant???? I tracked all the items I needed for IRS myself no help from Hrblock at all wrongly done my tax returns totally unacceptable and unprofessional !!! I want my refund costs given back to me and a letter to IRS who already knows about hrblock failures says it's common place from hrblock to mess up and not take any responsibility and wished me "Good luck" with dealing with them he is right !!!! Revdex.com this is disgusting I thought you handle U.Sconsumers instead you just pass communications back and forth? What action are you Revdex.com taking against hr block??? *** Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was NOT ever offered their "Peace of Mind" programWhich they basically advertise that is part of the programI only found out about it when I went back for the following years taxesHe rushed through our claims, did EVERY thing wrong and they claim to have professionals doing their taxesBELOW is the Peace of mind we were NEVER offeredHe did not return to HR block and I was told by the people there he had several complaintsYES, we received a return, but would NOT of had to pay out as much as nowMy frustration is we PAID to go to a TAX professional, they advertise as TAX professionals and every part of my taxes were WRONGNot just a simple transposition of numbers, or a small mistakeMy federal, my local and my state, SEVERAL mistakesHow It Works Just let your tax professional know that you want the Peace of Mind Extended Service Plan and pay the additional charge when you pay for your tax preparation.If you are audited, a qualified H&R Block enrolled agent will accompany or represent you (with Power of AttorneyDisclaimer number Scrolls to bottom of page.)If you owe additional taxes due to our error in the preparation of your return, we'll pay up to $6,See Peace of Mind® Claims for more detailsThe Peace of Mind® Extended Service Plan is provided at no additional charge in our Premium officesRead our Peace of Mind® Extended Service Plan Terms & Conditions for more details Our Work is FlawlessWe Guarantee It They have some offices that are with MASTER tax preparation specialist, they don't tell you which ones they are Regards, [redacted]
In response to Mrs [redacted] rebuttal, my office has been advised that the office manager contacted her and scheduled an appointment for 5/13/2015.H&R Block takes this matter serious and the office is working with Mrs [redacted] to resolve.We ask that the bureau note our efforts to address Mrs [redacted] concernsIf you should need anything further or have any questions, please so not hesitate to contact meSincerely, [redacted] *** Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaint and he has received the refundAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever should you need anything further or have questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to the rebuttal, our records reflect that our district manager attempted to contact Ms [redacted] by phone to further address her concerns but have been unsuccessfulIf Ms [redacted] remains interested in further addressing this matter we ask that she contact the district manager directly at the number provided on her voicemailWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, H&R Block is currently int he process of assisting Ms***We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms***'s complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me,assuming that I do receive the check as indicated Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Mr***'s claim has been approved for the full amount requested in his complaintThe check will be sent out on Wednesday, April 22, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In response to this matter, Mr [redacted] 's request for $penalty amount is being granted per the request in this complaintThe check is expected to print on 4/and we will mail to Mr [redacted] He should have the check in approximately 7-business days from today.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, Jennifer S [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because H&R Block has not provided me with direct evidence that shows I was the one responsible for making the income tax errorHoward, the H&R Block representative with whom I spoke, provided me with screen shots of the blank interview forms for the [redacted] Homestead credit, HS-(see attachment)He told me that I had incorrectly completed the first form, that asked if I owned my own home, was a renter, or don't own or rentHe further explained that had I correctly completed the first form, then submission of HS-would have been triggeredHowever, he could not provide me with actual copies of my interview responses showing that I had incorrectly filled out this formIn dealing with this case, I have previously been told (multiple times) by H&R Block customer service representatives that: (1) it was impossible to get copies of even the blank interview forms from the online program and (2) HS-was not supported by their online programClearly both of these statements were not true as I now have copies of the interview formsI am still forced to take Howard's word for the "fact" that I must have made the mistake--that the error could not have been made by H&R Block or their online programHoward refused to admit that their online program might have experienced a glitchH&R Block has reimbursed me $95, the cost of using their online programHowever, this income tax return error substantially impacted my property tax payment and has cost me a $211/month increase in my mortgageAs I said in my initial complaint, if H&R Block can show direct evidence of my having made the error, then I will ask for no more--I will close my complaintUnless they can do that, I am asking for compensation for the substantial financial burden I will incur as a result of this mistake Regards, [redacted] ***
Dear Revdex.com, In resolution to this matter, we regret any confusion or misunderstanding Mrs [redacted] may have experiencedOur records reflect that Mrs [redacted] selected an H&R Block do-it-yourself (“DIY”) tax preparation product to prepare her own return and chose our Refund Transfer (“RT”) productAfter completing the self-prepared return, our clients are given the option to pay for their tax prep by either credit or debit cardFor those clients who wish to pay through their tax refund, we offer our RT product for an additional feeBy electing this convenient payment option, our client’s pay nothing out of pocketAs a client service gesture, we are reimbursing Mrs [redacted] for the product fee and ask that she allow to days for processing as the refund will be refunded back to the credit card we currently have on fileWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: H&R block has not tried calling meI have received an e-mail from them asking to fax my tax return to an [redacted] I thought it may have been fraud so I never faxed anything Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Mrs [redacted] called me a day after I send out the form (Injured Spouse) that it was wrong and told me "PLEASE DO NOT SEND THE FORM OUT"IT IS WRONG"SO I STILL H & R BLOCK TO CONTACT IMMEDIATELY TO IRS AND FIX OUR INCOME TAX RETURN FOR 2015Regards, [redacted]