H & R Block

Ms***,You recently brought to our attention a complaint regarding a missing delivery to your residence on November 26th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for youThe GPS scan of your package is accurate to your address.Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

[redacted] ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 23thYou also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and what you felt was an inadequate customer service response.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you that the incident has been addressed with the driverAny distortion of the facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for all that transpired.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

November 11, 2016You recently brought to our attention a complaint regarding a missing delivery to your residence on November 4th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for you unsatisfactory? experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: Ether have my shipping refounded or the product? Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Although the apology is appreciated the letter lacks addressing all issues and there is a misrepresentation of the facts again ? 1.? I have spoken to [redacted] in the past and they told they do not require a signature and that this requirement was coming from Lasership? Regardless, I had conversations with [redacted] several times and was assured that no signature would be required, ever, again in the future.? However, Lasership drives insist on signatures I will not sign again ? On 08-24-17, the tracking report indicated the business was closedThis is simply not true as I previously? indicated it is a home address and I was here.? The fact is Lasership just skipped the delivery.? I ordered a certain dollar amount so? I would receive next day delivery not a week later ? MrM [redacted] indicates the package was delivered on 08-28-and signed for.? Yes, the package was delivered but it was not signed for.? So where is he getting this information from? This is a direct lie ? 4.? MrM [redacted] never address the tracking comments “Unsafe to Driver to Release”.? As I stated there was nothing To prevent the driver from delivering my package to my home on 8-23-other than them just skipping me again ? As you can see there are big issue here with the facts and truthfulness of Lasership.? In fact, in the past I? found some of the delivery people pushy and rude.? ? I do not accept his response and others need to be aware of this company’s policies and actions ? Regards, ? ? [redacted]

Dear [redacted] ,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 24" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

Ms [redacted] ,You recently brought to our attention a complaint regarding a missing delivery to your residence on January 30thYou also explained the dissatisfaction and difficulty you experienced when contacting, interacting and lack of response from and with our customer service team.I want to begin by expressing that LaserShip fully acknowledges and apologizes for what transpiredWe understand the level of stress and frustration these events created for you and assure you any distortion of facts regarding the tracking information is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly with themThey typically issue a refund to their customers before contacting Lasership with a corresponding monetary demand-Again, we apologize for your unsatisfactory experience.Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to you on or about November 26" and the dissatisfaction with the accuracy of the tracking information regarding your package and our Customer Service Team.want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typicallyissue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

June 8,[redacted] ***C/ [redacted] Revdex.com of Metro Washington DC and Eastern PennsylvaniaK ST NW, 10"‘ FloorWashington DC 20005Complaint lD [redacted] Dear [redacted] ***,You recently brought to our attention a complaint regarding a recent delivery that was missing, and the? dissatisfaction with the accuracy of the tracking information regarding your packages.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWeunderstand the level of stress and frustration these events created for you.As such, in acknowledgement of your dissatisfaction, we attempted to contact you on or about June 8,? Unfortunately, we were unable to reach youHowever, we did leave you a messageIf you have? any further issues or questions, please do not hesitate to contact LaserShip's Customer ServiceManager, Carrie, directly: ###-###-####.We understand your experience was less than adequate and again apologize for this inconvenience this? has caused.Sincerely,Isabel D [redacted] ***

Lazership is saying the online retailer which is [redacted] that they are not responsible for stolen or missing goods, they told me to handle it which the shipping company and [redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 15th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to you on or about January 7th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, we are unable to locate your delivery information in our systemPlease provide us with recipient information and your tracking number and we will be happy to research your delivery further.We understand your experience was less than adequate and again apologize for any inconvenience this has causedWe look forward to hearing from you.Sincerely, Didier M [redacted] Manager of Delivery Resources

Order from company on 11/27(perishable goods)Package arrived on 12/and was picked up from fed ex on same dayOpened package to find out that out of the items expired in days (12/8)Contacted the company, only not to get a response the first time and by the second time was told that it states on their website that if items are shipped not using priority mail that freshness cannot be guaranteedI ordered priority mail and still received short dated product! When I sent another email validating that I ordered priority mail and either wanted a refund or exchange, I never heard from them again Product_Or_Service: Milchsnitten Order_Number: XXXXX

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on November 26th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on November 8th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.The Manager of our Customer Service Department spoke with you earlier today to confirm a replacement was shipped to you by the retailer and received.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 16thI want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demandOur Central Customer Service Manager communicated instruction on March 18th.Again, we understand the Service you received was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 29thYou also explained the dissatisfaction with the answers provided by customer service.I want to begin by expressing that LaserShip fully acknowledges and apologizes for what transpiredWe understand the level of stress and frustration these events created for you and assure you any distortion of facts regarding the tracking information is never our intentPlease be assured the hour limit on filing a claim or request for refund is mandated by the seller from whom you made your purchase.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly with themPlease be assured the hour limit on filing a claim or request for refund is mandated by the seller from whom you made your purchase.We fully understand that your experience was less than adequate and would like to offer an [redacted] Gift Card in the amount of $as further recognition of your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] ?Manager of Delivery Resources