H & R Block

You recently brought to our attention a complaint regarding an attempted delivery to your residence on June 7thYou also explained your dissatisfaction with the information you received from [redacted] when you inquired as to the status of your delivery.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the driver did not have the access code to gain entry to your communityThis information has been entered into our database and future delays should not occur.According to our systems and record of communication with [redacted] , your package was successfully delivered to you on 6/8.Again, we understand the service you expected was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

Hello,Yes fortunately [redacted] was very accommodating and gave me a refundI just wanted to do everything I can to bring Lasership's bad business tactics (and possible theft of packages) to light

June 5, 2015You recently brought to our attention a complaint regarding your concern about your delivery being left in the hallway of your multi-unit apartment buildingYou also explained dismay as to the reasoning for leaving the package feet from the entrance and not a personOur Customer Service Department attempted to reach out to you to confirm/clarify if you were able to retrieve the package.I want to express that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this created and we assure you that we are reviewing the breach in protocol that may have caused this to take place.Unfortunately, we are unable to provide your desired refundOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $ [redacted] gift card as further recognition of your unsatisfactory experience.Sincerely,Didier MManager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: I was told by the online retailer (***, a clothing company) that they could not do anything about replacing the goods or issuing a refund since Lasership deemed the delivery as a "successful delivery", even though the package was not delivered to or received by the person who ordered the merchandiseI have saved correspondence with [redacted] and I am glad to pass along those filesSo, I am in a Catch situation - the retailer will not refund or replace because the shipping company states the delivery was successfulThe shipping company will not issue a refund because they indicate the retailer should issue the refund and then bill themDo you suggest I file a complaint against ***? Your advice would be most welcome Regards, [redacted] ?

You recently brought to our attention a complaint regarding a missing delivery to your residence on September 27thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refundbefore contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier MManager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 22nd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M [redacted] Manager of Delivery Resources

January 17, 2017Dear [redacted] ,You recently brought to our attention a complaint regarding a missing delivery to your residence on January and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier MManager of Delivery Resources

January 30, 2017Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on January 23th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier MManager of Delivery Resources

[redacted] ? [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: First they had claimed they delivered it within minutes of putting it "out for delivery"NOW they are claiming it's lostWhy [redacted] continues to put up with these people is a mystery to meWhy would it be [redacted] responsibility to refund the money for the missing delivery,when THEY were not responsible FOR it being missing? Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because the merchant has not offerred anything to compensate me for the frustration and additional expenses I incurred due to their actionsAn apology does not make me whole Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I appreciate the acknowledgement of the problem, but still am left without recourse Several vendors that I use for products that are essential for me use Laser Ship as their only free shipping option Because of LaserShip's inability to deliver to me at my home address on multiple occasions, I either must incur additional cost to use [redacted] or stop using vendors who contract with LaserShip.Since there is no problem with ***, [redacted] or the United States Postal Service finding my address and successfully delivering packages -- I am looking for LaserShip to resolve the problem, not simply acknowledge itI sincerely appreciate Revdex.com's help with this I was getting no coherent response at all until now I hope you will continue to help me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ?

You recently brought to our attention a complaint regarding a missing delivery to you on or about October and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, The only problem being this is the third time within an month period lasership has done thisU.P.Sand [redacted] have not done it to me in years!!! [redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about June 14" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 5th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

[redacted] ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on February 10thYou also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel.I want to begin by expressing that LaserShip fully acknowledges and apologizes for this incidentWe understand the level of stress and frustration this event created for you and assure you this has been escalated to the proper channels.Fortunately, a neighbor found the package and returned it to you in good faithSecondly, the vendor replaced the item and it was delivered directly to you and not left.Again, we apologize for your unsatisfactory experience.Sincerely, Didier M [redacted] Manager of Delivery Resources