Hammond-Wetmore Drilling LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to add that I appreciate the assistance of all the reps I spoke tooI wish that they could have given me more detailed informationI also appreciate the assistance of [redacted] While the information she gave me was not exactly what I wanted to hear she did her absolute best to help me understand the situation and she made me as satisfied as I could be given the circumstancesThank you for all of your assistance Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] < [redacted] >Date: Mon, Nov 27, at 4:PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >Company reached out to me and resolve the issue, they overnighted my item and gave me a discount for the hassleI am satisfiedThank you for the help!

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Thursday, January 26, for two items, a t-shirt and a jerseyThe consumer contacted us on 2/3/to let us know that she needed a different size for the itemsThe agent she spoke to on chat advised the consumer that we no longer offer exchanges, and that a new order would need to be placed in order for her to receive a new size, and that she could return the original one for a refundThe consumer was advised that we cannot price match a coupon that was usedWe are always happy to honor sale prices, when an item is purchased at a marked down priceHowever, coupons are typically only valid at the time of purchase and reduce the total value of an order rather than a sale which lowers the cost of individual itemsThe consumer used a coupon code that applied a 20% discount to her total purchase value at checkout, but the items themselves were not sold at a reduced priceWe do understand this is frustrating for the consumer, and as a one- time courtesy we would be happy to issue a refund back on her next purchase for a total of 30% off the full order valueWe have attempted to reach the consumer by phone multiple times, but there has been no answer and there is no voicemail set up on the lineWe welcome the consumer to reach out at the number below once she has placed her new order, and to please provide her new order number so the 30% refund can be issued right away We are sincerely sorry for the inconvenience this has caused and for the delay in resolution We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and discovered that the consumer placed an order for a gift certificate on October 9, However when the order was placed there was system error, which resulted in delay of payment to process the orderThe order was not authorized for payment until November 6, When the consumer contacted [redacted] , the issue was not located and resolved within a timely manner We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have cancelled the order and processed a full refund back to the original form of payment used at checkoutThe refund was issued in the amount of $and we ask that the consumer allows 2-business days for the refund to postThe consumer has been contacted by phone and left a message advising the error which caused the delay and that a full refund has been processedWe have also emailed the consumer the information above We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, We apologize the resolution was not satisfactoryWe have spoken with the consumer via email and expressed our apologies as there was confusion with the refund amount and the fact that there were two orders involved in this matterHowever, we have provided a $refund per the consumer's request and we have received a response via email that this was acceptable We feel that the issue has been fully resolved at this time and we truly apologize for the inconvenience this has all caused If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the order details and see that the order was placed on Tuesday, November 15, for multiple itemsThe package was shipped and marked as delivered on 11/17/The consumer contacted us to let us know that it was not received and requested a replacementOne item was unavailable and could not be replaced and the remainder of the order was reshipped and marked as delivered on 11/25/The customer began contacting us demanding the remainder of his refund, for the items that were replaced and deliveredThe consumer became increasingly more profane and abusive in his messages until we ultimately issued the full refund in the amount of $ We are sincerely sorry for the inconvenience this has caused and for the delay in resolution We apologize sincerely for the confusion and frustration that the consumer experienced in regards to this orderWe requested the consumer return the items that were replaced We have not yet received those items We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the details regarding the issue in unsubscribing from emailsThe consumer reached out to [redacted] and was unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the email address has been manually removed from our system as of January 22, After an additional hours, the consumer should no longer receive emails unless an order is placedWe have contacted the consumer by phone and left a message with the information above We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show that the order was originally placed on August 30, and according to ***, was delivered on September 9, Unfortunately the consumer did not realize this information until after the allotted day time frame that we allow for a customer to claim a lost package We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAs a one- time courtesy we have processed a replacement for the lost package and issued a $Fan Cash credit that can be used towards a future purchase with usWe provided this resolution to the customer via telephone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Company's response below:Hi ***, I have contacted the consumer by phone and explained the timeframe in order for the refund to show in accountThanks, [redacted] | [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the item received was not sized as the consumer neededThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe do our best to advise our consumers that a custom item cannot be cancelled, modified or returned and refundedWe understand the frustration caused by this, however, this item was selected as a custom item on the site, therefore, it was produced in our customization warehouseAs a one-time courtesy, we have processed the refund for the item and the consumer is not required to have it returnedThe consumer has been contacted via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and the BBB of North Florida, We apologize that the consumer did not accept our resolution to this matter. The full refund was issued on 12/5. We understand the consumer stated she would accept the resolution once the funds are back in her account. This credit should have reflected by this time and we request this matter to be closed, if possible. We welcome Mrs. [redacted] to reach out to us if there is anything else we can assist with. Thank You, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was not showing in our systemThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe locate the pending charge for the order originally placed on November 8, and unfortunately, it did not fall into our system to be processedWe have voided that chargeA new order was placed by the consumer via the [redacted] team and it also had the same issue, however, we were able to pull the payment and order information throughWe have now processed a refund for the amount of the order and the consumer will not need to return what is shipped and receivedThe consumer has been contact by phone and a voicemail has been left We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***e

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the consumer's frustration in receiving an item different from what was purchasedThe consumer reached out to [redacted] and were unable to get a timely resolution to their issue We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have contacted the consumer by phone and advised that the item is no longer available and unfortunately, it cannot be produced as originally shownWe have processed a complete refund and ask that the consumer allow 2-business days for the credit to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and BBB of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer has returned a customized item and wants to be refunded for it. We are sincerely sorry for the inconvenience this has caused and for the delay in... resolution. We have issued a one-time only refund for the returned, customized item, in the amount of $48.03, that will post back to the original form of payment within 10 business days. We have called the customer to let them know that customized items are not returnable unless damaged or wrong. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] . Sincerely, [redacted]

From: [redacted] , [redacted] [redacted] @ [redacted] >Date: Thu, Sep 10, at 2:PMSubject: This matter has been resolved.To: " [redacted] >Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meApproximately an hour after my horrible experience a very nice [redacted] called me named *** [redacted] was more than happy to advise me that he would be giving me a full refund and that the matter was not handled as it should have been I then received a call from a female company representative and she advised that she would be listening to the recording and corresponding with the individual and agreed that I had been treated poorly and she apologized The matter is settled but I appreciate the work that you do very much You are our voiceThank you for your time and attention.Thank You, [redacted] l [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Monday, December 05, for two [redacted] t-shirtsThe consumer stated that she contacted us beginning in late December regarding the wrong items being receivedUnfortunately, we were unable to recover any communications from this consumer under her name or e-mail address, until the date of 4/10/when we received her initial chat sessionThe consumer then provided an e-mail attachment showing that she did attempt to reach out to us to resolve this issueUnfortunately, as indicated on the bottom of the message the consumer responded to the following message appears: ‘"This email was sent from a notification only addressPlease do not reply to this message as the mailbox is unattended" Our [redacted] department would not have received nor had access to any messages that were sent by the consumer to that addressWithout record of those communications, the advocates responding to the consumer’s requests did follow our return policy outlining that damaged/wrong items must be reported within daysClearly this was an unfortunate breakdown in communication on our endWe are truly sorry for the inconvenience and we are hopeful this does alleviate some of the consumer’s frustrations about this experienceWe value all of our Fans and we do rely on their feedback to help us better our shopping experience! We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAs of this morning, 4/12/17, a full refund has been issued back to the original method of paymentThe credits were issued in separate amounts - $for the merchandise total, $for shipping, and $taxesPlease allow 2-business days for these credits to reflect back to the statement We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I do not feel like the issue has been fully resolved. Since they knew there was a limited number available, they should have only made a limited number available for purchase. $30 [redacted] was a nice gesture but I won't even be using it because even if there was another item I would like, there is no guaranteed I'll actually get it if it says it's in stock at the time. I don't want to go though this again, so I doubt I'll ever do business with this company again. Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delayThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm the order has been delivered as of November 8, We have waived the return label fee for the consumer to use in returning the items for a refund free of charge or the offer of a discounted refundedA message has been left for the consumer via phone and an email has been sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the credit did in fact expire and was removed from the account We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionUnfortunately, with a new a change to our system, we are unable to replace the credit on the accountWe will also not be able to do this going forwardWe have provided a gift certificate code for the amount that was removed that can be used towards the next purchaseWe have advised the consumer of this resolution by phone and emailed the gift certificate information as well We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]