Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show the consumer placed his order on November 12, Unfortunately since we only offer a 365-Day return policy, the customer’s return request was rejected We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionDue to the order being over two years old we are not able to offer a refund back to the original form of payment on the order but we have placed the return value of $onto the consumers account to use towards a future purchase with usWe have attempted to contact the consumer multiple times via phone but have been unsuccessfulWe have provided the final resolution to the consumer via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: I am rejecting this response because:From: jd< [redacted] >Date: Mon, Jan 30, at 11:AMSubject: 11896559, [redacted] davisTo: [email protected] am not a [redacted] as [redacted] states a number of times in her response to my reporting her and the fanatics retail group to the Revdex.com [redacted] is a [redacted] and has lied a number of times to myself and now the Revdex.com as wellI was given a number of dollar discounts to my [redacted] accountI did not know why but I used them and shopped woth them and I also used a free shipping and handling code that the website also provided [redacted] told me there was an issue with their website but that everything I ordered would be shipped to meAt a later date she stated the the issue was also occuring with what was actually inventory so some of the items I would be refunded forIve received about of the items I purchased and was refunded for of the items which means there is items that are unaccounted for and I have no idea whats going on with them and I have not been refunded for themI also never gave [redacted] my [redacted] s address for shippingMy [redacted] s address was just a past address I used that they decided to just use and ship there without my consentI would just like to know what is going on woth the remaining items and how much I paid for them and if I will receive them or be refunded for themI would have also just have liked to be treated with respect and communicated with more professionally [redacted] and I spoke about times over the phone and she never once stated I was a ***All she stated is that there was a glitch with their website and that I would receive the items I shopped forI have all confirmations and charges to my credit cards Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on 11/5/for a [redacted] T-Shirt that was scheduled to ship on 12/1/Unfortunately, we did not receive the item within the expected time frame, and the order was delayedThe consumer contacted us and requested the order be cancelled, and this action was completed on 12/5/ We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionA full refund for the total value of the order ($147.14) was issued at the time of the cancellationAs a courtesy we have added a $credit to the account to be used towards a future purchaseWe understand there may be hesitancy to purchase with us againHowever, we hope the consumer will give us another chance! This resolution was provided via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was not receivedThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe understand how frustrating this has been to our consumer, however, the order was not processed due to the payment information needing to be verifiedThe order place on December 17, was cancelled on the same dayThe consumer will need to contact our Order Verifications team to place a new orderThe customer has been contacted via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on Sunday, February 05, for of our special event items for the [redacted] ***The items were marked with a special shipping date that was scheduled for February 17thHowever, the consumer believed that since he was able to select an upgraded (Next Day) shipping service at checkout that the items would be able to be shipped sooner than advertisedThe consumer felt that it did not make since to offer the upgraded shipping options is there was no way we could deliver within that promiseWe completely understand how this could have caused some confusion and we are truly sorry for the frustration We spoke to Mr [redacted] by phone this morning and provided him with a $store credit to use on a future purchase as well as direct contact information for a [redacted] in our [redacted] departmentWe would be happy to assist the consumer further should he have any additional concerns We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and do see that the consumer placed an order on 10/for a customized [redacted] jersey valued at $As reflected multiple times throughout the shopping and checkout process: “Customized items are final sale and cannot be cancelled, changed, returned or refunded after order has been placed.” The reason this information is included in the item’s description is because this item is shipped directly from the manufacturerMeaning, they process the order in their own system exactly as it is received at the time of purchaseAny changes that are made after the order is placed will reflect in our system alone, and not feed into the vendor – as the vendor uses their own system to process ordersThis is why we are barred in our system from making any changes to a customized order after the initial purchase is made and we are very clear about this at the time of checkoutWe apologize sincerely for any frustration or inconvenience this may causeHowever, at hours after the time of purchase, the production of this item likely had already begun and we cannot stop that process from our facility We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a refund for 20% of the value of the order which was equal to $Unfortunately, we are unable to accept the item as a return due to the type, value, and customization of the itemWe apologize again for any frustration this causes We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on 10/22/for a single t-shirtAs of today, 11/11/16, the item still has not shippedWe have been experiencing lengthy delays in our shipping department due to a new system we rolled out in our warehouseUnfortunately the system upgrade did not go exactly as smoothly as planned, and some orders have been significantly delayed We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe received a confirmation from our warehouse staff this morning that the package will ship today with an overnight delivery set for Saturday morning (11/12/16)We have issued a full refund for the purchase, and we would love it if the consumer would keep the item that is received as our gift for the delays and inconvenience that were experiencedWe provided this resolution via voicemail, but have not been ab le to make direct contact with her We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and details regarding the situationThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delayWe understand how frustrating it was to not have the order cancelled as requested and not refunded when it was not receivedWe contacted the consumer by phone and advise a full refund has been processedWe have also provided 20% discount code to be used on a future purchaseWe have provided this code via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response becauseYou did not resolve the issueCalling me multiple times does not resolve the issue either - it doesn’t mean anything for meResolve it with a a satisfactory conclusionNext sop is filing a complaint with [redacted] and posting all the pictures on [redacted] and [redacted] so the world knows what type of scam this company is Regards, [redacted] ***

Hello [redacted] *nd Revdex.com of North Florida, Upon receiving this complaint, we reviewed the order details and found that the consumer placed her order Friday, December 09, 1:45:PMThe order contained items, and a Next Business Day service was applied to the purchaseThe order was placed at a time that would allow it very little chance to ship out the same dayWe do understand that this may have been unclear at the time of purchase and we are actively working on a fix for this issue on our siteMost items need at least hours processing time, and some even moreThese items are intended to be described as such on the item’s description page and we are truly sorry that it was not shown on this one We are sincerely sorry for the inconvenience this has caused and for the delay in resolution As a courtesy we have processed a complete refund for the entire order, including the shorts that were shippedWe ask that the consumer keep it as our gift for the frustration this has causedWe are so sorry to have fallen short of our expectation We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the problem and realize that when trying to place a new order with us, the consumer ran into a number of problems that may have been the result of a fraudulent websiteWhen attempting to contact customer service for assistance, she was unable to get through We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAt this time we have contacted the consumer and assisted her with placing the orderFor the inconvenience she experienced we applied a $ [redacted] to the total as well as waived and expedited the shipping We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, assuming that the refund is applied to my account in a timely way I suspect that you will be dealing with many similar complaints with this company as the Christmas season progressesThank you for your help Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The business claims that there were multiple attempts made to contact meI have no record of this business trying to even contact me onceThe only e-mail I have from Fanatics Retail Group is in response to an initial inquiry I made to them before I brought this matter to the Revdex.comI have received no e-mails or phone calls Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the customer returned an item to us and we rejected it and sent it to charity We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAs a one-time courtesy, we have issued a refund for the returned item, in the amount of $that will post back to the original form of payment within 2-business daysWe have also called the customer to let her know as well We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Executive Fan Relations

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the outcome for the items returnedWe show that the refund was applied back to the consumer’s credit card in two separate creditsThe consumer did reach out to Fan Services to receive a timely resolutionThe consumer only received one credit back at the time in the amount of $10.84, so the consumer was led to believe the credit that displayed would be the only refund we would credit back for the items our consumer returnedWe sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that two credits in the amount of $and $was refunded back to our consumer’s method of paymentWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at ( [redacted] Sincerely, [redacted] * [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the customer contacted us regarding a wrong item he receivedAt the time of his contact, the item he originally purchased was out of stock and the customer was advised to return the one he received for a full refundHe then contacted us on 11/and let us know he had put the item in the mail that day, and requested we refund himUnfortunately, our return policy does require the item to be received and processed before a refund is issuedAccording to the return tracking information, the item was delivered to our warehouse on 12/ and the refund was issued at the customer’s request on 12/ We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe attempted to advise the customer of his refund being issued via phone; however he was not interested in speaking with us and repeatedly disconnected our callsWe do feel we resolved this matter to the best of our ability, and would like to remind the consumer that our returns processing time can sometimes take up to business days, especially during the winter monthsWe do apologize for any frustration this has caused We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see the consumer's request was not taken care of as requestedThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe understand how frustrating this has been to our consumer and how inconveniencing it has been not receiving the assistance askedWe have processed a refund for the postage paid in returning the items and provided a credit on the store account that can be used on a future purchaseThe consumer has been contacted via email confirming this information and providing direct contact information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and noted an email received from the consumer requesting a replacement and not a refund We are sincerely sorry for the inconvenience this has caused and for the delayWe were contacted by the consumer on August 22, asking for the third replacement to be inspected before shipping, therefore, the third replacement was processedWe have now had that replacement cancelled and refunded in the amount of $which includes the merchandise, taxes and shippingWe ask that the consumer allow 2-business days for the credit to reflectThe consumer has been advised of this via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and can confirm the consumer placed an order on June 13, with business day shipping for a Guarantee to Get There Promotion for [redacted] ’s Day The consumer requested to have the shirt refunded since it was not delivered by June 16, Since this item had a processing timeframe of business days, it was excluded from the promotion, causing the item to not be refunded at the time of her requestHowever, we do understand that the consumer may not have understood the promotion clearly We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have spoken with the consumer on the phone and advised her fully of the promotion and why the item was excluded from the promotionAs a one-time courtesy, we have issued the consumer a refund for the shirt in the amount of $We ask that you allow 2-business days for the credit to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]