Hammond-Wetmore Drilling LLC

Complaint: [redacted] I am rejecting this response because: one I never got a refund or credit on the order and in the past I have requested a different carrer and it was done Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have decided we have done everything we can to resolve the issue for the customer within reason.We are sincerely sorry for the inconvenience this has causedWe have corrected any issues with the email system and the customer should now receive their emails correctly.We have no intentions of taking any additional funds from the customers' account, as we show the order has been paid.As for contacting the customer, as you know, we have to contact the customer in receipt of any complaints fromOther than this, we have not contacted this customer again.We greatly appreciate the feedback as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer received a defective item We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe spoke with the customerWe issued a replacement for the itemThe replacement shipped on December 22nd and was delivered and signed for by the customer on December 24th We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Upon receiving this complaint, we reviewed the account and have confirmed that the consumer purchased a customized item for a current player, thus causing a price differenceThere were multiple contacts in regards to receiving a credit to match the non-customized jersey prices and it was not successfully completedWhen a standard, in stock jersey isn’t available, we also stock the custom jerseys as an alternate option for purchasing at all timesThere is a price difference since we make the jerseys in our own Fulfillment CenterWe have forwarded this information to the appropriate team for further research We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been credited the requested amount of $as a courtesy due to the frustration and inconvenience caused by this situationFor the inconvenience, we have provided a total of $Fan Cash to your accountWe provided the resolution via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer was denied a refund for a damaged item due to our day timeframe for returning damaged items We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAs a one-time courtesy, we have issued the customer a full refund and called her to let her know the same We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am disappointed that Fanatics customer service via live chat continues to be rude and refuses to help meI tried to chat in today for order assistance and was told this: [redacted] : Thank you for choosing us for your favorite sports fan gearYour business is very important to usMy name is [redacted] How may I assist you today? [redacted] ***: According to [Inquiry: [redacted] ] Fanatics Support should not be disconnecting from me I keep getting "Thank you for contacting us unfortunately we are unable to help you at this time." over live chat [redacted] from [redacted] and Support said "If you need further assistance, we would be happy to receive your chat today [redacted] : Thank you for contacting us unfortunately we are unable to help you at this time [redacted] : It has been my pleasure to assist you todayIf you need additional assistance, please don't hesitate to contact us againJust to let you know, at the end of this chat, there will be a short surveyYou can access the survey by clicking the “Disconnect” button followed by the “Close” buttonThe survey page will then be displayedI would appreciate it if you would take a moment to complete it so we can continue to improve the service we provide to youI hope you have a great nightGood Bye! [redacted] has disconnectedIn addition, Fanatics email support does not respond to many emails, I do not know is what is happening hereRegards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I returned the call but my account was not credited/refunded as described Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show that the consumer contacted us on December 13, to advise that he had received the wrong itemAlthough a replacement was processed, it was for the same incorrect item that had been sent originallyAt this point, the customer asked for the replacement to be canceled and for a refund to be issued instead We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAt this time we have processed a full refund for the order on December 16, back to the original form of paymentIn addition, the consumer has been issued an overall [redacted] credit of $for the inconvenience that can be used at any time towards a future purchase with usWe provided this resolution to the consumer via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for the prompt resolution! Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer returned an item and was not refunded for it We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have called the customer to explain this was an error on our part and we have issued his refundHowever, there was no answer so a message was left for the customerThe refund amount is $and will post back to the original form of payment within 2-business days We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Executive Fan Relations

Complaint: [redacted] I am rejecting this response because: [redacted] took forever to ship the package, days after collecting paymentAll chat request were ignored until AFTER the Revdex.com was contacted, that is not the way to do businessThey shipped me a defected item either by factory defect or perhaps purposely because of the involvement of the Revdex.com I initiatedThis is why [redacted] deserves an "F" rating so other unsuspecting consumers can be warned Regards, [redacted]

Complaint: I am rejecting this response because:While I appreciate the refund and processing of the order, Fanatics is not providing me with the same shirt I originally orderedI went from a youth championship t-shirt (crew neck and I believe boy specific per the description and size chart) to a girls v-neck t-shirt with completely different measurements for size I cannot say if the shirt will fit until it arrives, so I cannot accept this resolution until the product arrives to check for sizeI'm not sure why there was a change in product since my original t-shirt ordered is still available on the website Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did receive a phone call and a voice message was left indicating a refund and a creditBoth have been confirmed by my bank and account with FanaticsAs a customer of Fanatics for years I appreciate the resolution and will remain a customer Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order placed is delayed and no information was providedThe consumer did contact [redacted] and were unable to get a timely resolution to their issue We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionA complete refund of the purchase has been processed and the items are going to be escalated to ship quicklyA voicemail was left at the number provided and an email has been sent to the consumer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order has not been shipped due to the processing timeframeThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionUpon review of the order, we have confirmed there is a processing timeframe, however, the site did not display this informationThis is something we have reported and will take this opportunity to make it better for future purchasesWe have escalated the order for shipment and have expedited the methodWe have also refunded the purchase and we do ask to allow 2-business days for the credit to reflectThe consumer has been contacted by phone with this information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the item received was not shipped within the timeframe providedThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm one item has been shipped and delivered and the remaining item was cancelled due to it being out of stockWe have processed a full refund of the purchase and there is no requirement to reutrn the item receivedA credit has been provided for use towards a future purchaseThe consumer has been contacted via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the details regarding the purchaseThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the coupon not properly applying to the purchaseA refund of 30% has been processed from the merchandise total and we ask that the consumer allow 2-business days for the credit to reflectWe have contacted the consumer via email to advise of this resolution We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and can confirm the customer has been advised of the issue with the gift cards used to place the orders We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have spoken to the consumer in regards to the discounted codes he has been provided from another legitimate siteThe problem is not the codes he used, however, it is the manner in which they were used We have explained to the consumer that we can confirm when the balance is redeemed and when the balance is inquiredWith each code used, the consumer checked the balance after and attempted to redeem it again as the balance was not updatedThe consumer did state after using the card, they saw the balance was unchanged and attempted to use it againThis is when the system flagged his account after multiple attempts We understand how frustrating this has been to our consumer and how inconveniencing it is, however, we have decided to no longer do business or communicate with the consumer other than in writingThe consumer has been notified of this via physical letter dated January 9, We have contacted the site where the consumer purchased the discounted codes and have advised them that we are no longer doing business with this consumerWe do not owe the consumer any funds as the orders were cancelled in our system, therefore, anything paid by the consumer's credit card has been refundedAlso, the discounted codes were purchased from another site and we have been advised that the consumer has been in contact with them to receive his funds back We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, We apologize the resolution is not satisfactoryWe have contacted the consumer by email and apologized the code expired before being usedWe also advised the consumer the original coupon code was sent to ( [redacted] ), because that was the email address used at checkout for the orderHowever we send the consumer a new 30% discount code to [redacted] ) as requested, the code expires on April 5, If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer returned an item from an order placed on December 11, The return was received and processed on January 27, and unfortunately the refund was improperly processedThe consumer reached out to [redacted] and was unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by email and provided a gift code for the returned itemThe code was issued in the amount of $and will expire if not used by July 31, We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]