Hammond-Wetmore Drilling LLC

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we understand the consumer's frustration in regards to the package being returnedThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe spoke with the consumer and confirmed the shipping address provided is correct, however, the way the unit number was entered may have caused confusion upon delivery and caused [redacted] to deem the package undeliverableThe package is still is transit to our warehouse, however, we have issued a full refund for the consumer, we ask that 2-business days are allowed for the credit to reflectWe have also provided a credit of greater value towards the next purchaseThe consumer has been contact by phone and advised of this information and we suggested entering the address in with the unit separated so it is understood better We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the items returned were not shipped within the timeframe providedThe consumer reached out to *** *** and were unable to receive a timely resolution and unfortunately, we are
unable to cancel or modify an order after a specific timeframe We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe show one item has been refunded and the other has been shipped for delivery tomorrowA full refund has been processed per the consumer’s request and the item is not required to be returnedThe consumer has been contacted by phone with a voicemail left and a detailed email has been sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Monday, December 19, for a single itemThe item was shipped on 12/21/and a 3-day shipping service was selectedThe package did ship out via
*** Tracking # *** and the package did not end up being delivered until Monday, 12/26/at 2:pmThis is clearly past the advertised time frame as part of our Guaranteed to Get There holiday shipping promotion We are truly and sorry for the anxiety and frustration this has causedThe consumer contacted us and a full refund in the amount of $was issued on 1/2/We do see that another order was placed on Friday, December 16, and that one was delivered on 12/20/at 7:PM and does not qualify for our holiday promotion We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, We apologize the resolution is not satisfactoryA full refund has been processedWe ask that the consumer allow 2-business days for the credit to reflect If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** *** ***

Hello *** and Revdex.com of North Florida, We apologize the resolution is not satisfactoryWe have stated we would be happy to assist with any additional orders that have been stated as not received, however, we have not contact from the consumer since the date of the item being reshippedWe have confirmed its delivery and in order for a refund to be processed, it will need to be returned Unfortunately, we cannot assign a shipping carrier manually to each order placedIf the order is placed with our most expedited shipping, there is a higher chance of it being shipped *** If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, We apologize the resolution is not satisfactory and understand how frustrating this isWe have removed the *** *** credit from the consumer's account and have created a gift code for the amountThis gift code will be provided which will be the final email communicationThis one-time use code expires February 15, If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer placed an order with us and did not receive the package by Father’s Day We are sincerely sorry for the inconvenience this has caused and for the delay in
resolutionThe promotion that we had for that time was clearly noted on the website and included the specifics of the promotionYou had to purchase business day shipping and the item had to be in stock to qualifyThe customer opted for our free shipping offer insteadThat takes 3-business days for deliveryThe customers’ order shipped one day lateAs a one-time courtesy, we have issued a full refund for the order that will post back to the customers’ credit card within 2-business days We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, *** *** Executive Fan Relations

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see the consumer's concern with the shipping carrierThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience
this has caused and for the delay in resolutionWe would be happy to assist with the consumer's packages that have been stated as never received, however, the consumer has not reached out to *** *** in regards to alternate orders other than that placed on December 9, We processed a reshipment as requested and it was delivered on December 21, The consumer never reached back out after the item was reshippedFree shipping was applied to the order so a credit has been provided for this inconvenience Unfortunately, we do not have an option to select the shipping carrier for the package to be delivered byThis is a system automated function, however, we have provided this feedback to the appropriate departments for reviewThe consumer has been contacted via phone, however, we were unable to leave a voicemail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the package was lost in transitThe consumer reached out to *** *** and were unable to receive a timely resolution. We are sincerely sorry for the inconvenience
this has caused and for the delay in resolutionWe have processed a full refund of the purchase as well as provided a credit of greater value towards a future purchaseThe consumer has been contacted by phone and a voicemail has been left We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customized item that was returned to us was not refunded and was
sent to charity
We are sincerely sorry for the inconvenience this has caused
and for the delay in
resolutionOur return policy is very clearly stated on
our websiteWe also sent the customer an email when we processed the returned
item, stating that per our return policy, the item she returned to us will be
sent to a charity of our choice since she returned a customized itemAs a
one-time courtesy, we have refunded the customer for 30% of the item, in the
amount of $and we have given her a total of $in store creditWe
have emailed the customer to let her know the resolution as the telephone
number provided on the complaint is not a working number
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer wanted the $that was used on the order, in the form
of Gift Certificate Codes, refunded back to her *** account
We are sincerely sorry for
the inconvenience this has caused
and for the delay in resolutionWe have sent the customer an email regarding
this issueWhen items are purchased with a Gift Code, then returned, the
refund will go into the Account balance on the website, since these are funds
that the customer is not paying from their credit card or *** account
However, as a one-time courtesy, we have issued a refund for the $on
November 20, It generally takes 2-business days for the refund to post
back to the customer’s original form of payment
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
***
*** *** ***

Hello *** *** and Revdex.com of North Florida, We apologize the resolution is not satisfactoryThe items did state the shipping date of October 6, We are in no way stating the consumer is being dishonest, however, there was no way for the items to be escalated for faster shipmentAs of October 13, 2017, both items have been delivered If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Though it is not what I asked for, a counteroffer was made I would have liked to see a more enticing credit if they would like me to use the site again
Regards,
*** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was not delivered within the timeframe providedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe can confirm there was a promotion that stated the package would be delivered by December 23, or a refund will be processed per terms and conditionsWe do see the packages were delivered late and therefore have refunded the $for the promotion as stated in the terms and conditionsAn additional credit has been provided for this inconvenience. The consumer has been emailed We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer wanted a refund for his order in accordance with the Father’s Day Promotion we had at the time the order was placedWe are sincerely sorry for the inconvenience this
has caused and for the delay in resolutionWe called the customer to advise him that the item on his order did not qualify for the promotion due to the item was to ship within business daysEligible items were items that ship within business dayHowever, as a one-time only courtesy, we have issued a full refund for the orderWe have sent an email to the customer as well, containing the details of the refundWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** ***
*** and Revdex.com of North Florida,
Upon receiving this
complaint, we reviewed the account and did see that the consumer contacted us
to get information about her returnShe was advised at that time that we do
not accept returns on items purchased from our Outlet
storeThe consumer
indicated she was treated with rudeness and disrespect when she attempted to
have this matter resolvedShe stated the information was not clearly visible
on our site
We are sincerely sorry
for the inconvenience this has caused and for the delay in resolutionWe have
reviewed the account and do see that a full refund has been issuedWe called
and spoke to Mrs*** this afternoon and she confirmed that she was
contacted by a *** and was taken care of with respect and courtesyThis is
the standard we hold ourselves to, and we will research internally to see what
went wrong with the initial callThe resolution was provided via phone call
We greatly appreciate
the feedback and will escalate the information to the appropriate department
for further review, as we are always looking for ways to improve the online
shopping experience for our customersWe feel that the issue has been fully
resolved at this time
If we can be of any
further assistance, please don’t hesitate to contact me directly at
***
Sincerely,
*** ***
*** *** ***

Complaint: ***
Regards,I am rejecting this response because: All I wanted was the jersey. I did not want the $ all the while I waited for my jersey The site still was taking orders on the shirt. an was posted on the nflshop up till 11/. if I ran my shop this way id haft to lock up an close the doors.
*** ***

Revdex.com:I spoke to a representative who stated that the funds would show in business days and was apologetic for the miscommunicationTherefore the response made by the business in reference to complaint ID *** and this resolution is satisfactory to me.
Regards,
*** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the email address has not been unsubscribedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe understand how frustrating this experience has been and are taking this matter very seriouslyWe have reached out to the appropriate departments to have the email address removed from our systemWe have also changed the email address in the consumer's account to a guest email address to avoid any further emails being sentThe consumer has been contacted by phone with this information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***