Hammond-Wetmore Drilling LLC

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the email address has not been unsubscribedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe understand how frustrating this experience has been and are taking this matter very seriouslyWe have reached out to the appropriate departments to have the email address removed from our systemWe have also changed the email address in the consumer's account to a guest email address to avoid any further emails being sentThe consumer has been contacted by phone with this information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the items returned were not shipped within the timeframe providedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry
for the inconvenience this has caused and for the delay in resolutionWe have confirmed the order has been refunded as the items were cancelled due to being out of stockThe consumer has been contacted by phone and a voicemail has been left We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on Wednesday, December 14, for a Women's Pro Line by Fanatics Branded *** *** *** *** *** Name & Number Pullover HoodieThe
consumer contacted us on 12/to let us know he was not satisfied with the product and would like to return it for a refundA request was opened and a new Merchandise Return Label was e-mailed to the consumer on 12/at 8:PMThe consumer then contacted us multiple times regarding the return and was provided with our returns processing expectationThe consumer was dissatisfied with our time frame and requested the refund be issued, as well as being reimbursed for the shipping costs he spent out of pocket on the returnWe did advise the consumer we are unable to assist with the return shipping reimbursement as we offer a prepaid label for the return We were unable to reach the consumer to speak regarding the complaint, but we have ensured that the full refund for this purchase was issued on 01/23/2:PMThis credit should have reflected back into the consumer’s account and we are truly sorry for the ongoing frustration and inconvenience that has been experienced We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that the order didn’t ship on the shipping date promised for January 12, We also show that you requested the order to be canceled, but we failed to cancel and refund
the orderThe consumer did reach out to *** *** to receive a timely resolution, unfortunately, we didn’t respond in time to correct the situationWe apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advice that a refund in the amount of $has been issued back to the method of payment, as well as the consumer has no obligation to return the merchandiseWe would like to advise that a credit in the amount of $was added to the consumer's account as a courtesy for the inconvenienceWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at (*** *** Sincerely, *** * *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that the order didn’t ship by the promise ship date providedThe consumer did reach out to *** *** to receive a timely resolution, unfortunately, we didn’t respond in
time to correct the situation We apologize for the inconvenience this has caused and for the delay in resolutionWe would like to advice that a full refund has been issued back to the method of payment as well as the consumer has no obligation to return the merchandiseThe consumer has been contacted by email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at (*** *** Sincerely, *** * *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the details regarding the cancelled purchasesThe consumer did reach out to *** *** and was unable to receive a satisfactory resolutionWe partnered with our *** *** team who spoke with the
consumer numerous times regarding this account to provide a resolution that would satisfy the consumer The consumer placed two orders with a shipping address that is marked as fraud in our systemThe consumer was notified of this, but was unable to verify the informationThis resulted in the consumer's account being marked preventing any purchases being made with the consumer's addressOur *** *** team removed the flag on the consumer's account advising the consumer could only place orders to their address in ***We contacted the consumer by phone and advised of this informationThe consumer accepted this resolution We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me. Obviously I still need to receive my refund (less the return shipping charge).Special thanks to the Revdex.com for their assistance in this matter
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer wanted to use his *** membership on his order for day shipping and was not able to access it We are sincerely sorry for the inconvenience this
has caused and for the delay in resolutionWe were running a promotion when this customer placed the orderIt was a *** promotionWe had to disable the *** option while the *** promotion was going onWe have issued a refund for the customers’ original shipping charges, in the amount of $on June 24, We called the customer to speak with him but received no answer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and saw that there was a lengthy delay in shipping from our warehouse in *** **We were able to finally get the items shipped and delivered by 10/13, and the consumer did confirm
receipt of the itemsWe are experiencing delays in our Fulfillment center due to system upgrades followed by a significant weather event We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionIn addition to shipping and delivering the package, we issued a 40% refund in the amount of $back to the original form of paymentThis resolution was detailed for the customer via phone call We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that the order didn’t ship within the promised timeframe stated on the webpageOur consumer also advised the merchandise didn’t arrive in time for the event in which they needed the
merchandise forThe consumer did reach out to *** *** to receive a timely resolutionWe sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that a refund in the amount of $has been issued back to the method of paymentWe don't show that taxes were charged on our consumers order, so we were unable to refund taxes.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at (*** ***Sincerely, *** * *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 9, Unfortunately, the incorrect size was ordered and needed to be changed before shippingThe item was cancelled and refunded,
however when the new order was placed *** *** didn’t honor the original discount We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the fan by phone and apologized for the discount not being appliedWe have provided the consumer with a 30% discount on the original order for the inconvenience causedThe refund was issued in the amount of $and we ask that the consumer allows 2-business days for the refund to post We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Thursday, November 03, The consumer first started contacting us regarding the purchase on 11/when it was reported as defectiveWe waived the MRL at
that time and advised the consumer to return the item at no costAccording to the returns portal the package was scanned initially on 12/as being picked up by ***For some reason that package did not make any progress in the transit process until 12/We are unsure what caused the significant delay in shipping, we can only assume it was related to the typical holiday shipping delaysBelow is the tracking information for the return: Date Time Description Location 1/3/2017 06:PM Delivered to Return Center *** ** *** 1/2/2017 04:PM Departing Carrier Facility *** ** *** 12/21/2016 01:PM Departing Carrier Facility *** ** *** 12/21/2016 05:AM Inducted into *** *** *** ** *** 12/5/2016 09:AM Picked up by *** *** ** *** Our records do show that the item was processed as received on 1/5/and the refund in the amount of $was issued on that date We apologize sincerely for the frustration and confusion this has caused and for the delay in resolutionIn addition to the return processing we have provided a total account credit of $to use towards the consumer’s next purchaseWe hope this resolves this situation to the consumer’s satisfaction and welcome him to reach out if there is anything else we can do to make it right We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and the Revdex.comWe have called the customer but had to leave a detailed message regarding the item that has been shippedUnfortunately, we no longer have the crew neck style of the item the customer originally orderedWe only have the V-neck style availableWe have issued a replacement for the customer, unfortunately, it was for the exact same item already receivedWe have issued a refund for the item and we have sent a replacementWe have waived all return fees for the customer, in case she does not want to keep the item, but the customer may keep the item as an appeasementI have left my direct phone number for the customer to return my call. Sincerely,*** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we attempted to remove the consumer’s e-mail address from our list but the action was unsuccessfulThe consumer continued to receive e-mails until 11/2/when we were finally able to go into our systems and
manually remove himWe experienced a glitch in the system that caused his name to remain on the list, despite multiple efforts to remove himThis is now a known issue, and we are actively working to resolve it We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have removed the e-mail address and spoken to the consumer to confirm that he is no longer receiving e-mails as of 11/2/ We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
the consumer originally placed her order on November 5, The consumer then
reached out to our customer service team on January 15, to report that the
item was damaged
Unfortunately since we require all damaged item claims to be
made within days, the request for a replacement was deniedAlthough we did
not offer a replacement, we did process a 30% refund for the inconvenience
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionAs a one-time courtesy we have processed a
full refund for the order which will post back to the consumers account within
2-business daysWe have already waived the cost of the return label fee and
ask that the consumer please send back the damaged item within days We provided this resolution to the consumer
via email
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on 10/4/and then contacted us on 10/via e-mail to report to us that the package was received empty, with only a packing slip and no item
insideIn the e-mail communication we see that the consumer clearly requested a replacement be shipped outAfter the replacement was processed, the consumer e-mailed us again and asked us to change the size of the item that was ordered, as he purchased an item sizes smaller than what was neededUnfortunately, our system will not allow a replacement of an item other than the original size/style it was purchased inThe consumer then told us simply to “please refund” but the new order had already been processedWe understand sincerely the consumer’s frustration, and we ask that he please be understanding of our limitations in this situation as well We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have now issued a full refund for this purchase in the amount of $We have no record that the return was ever received, so the warehouse was unable to process the returnWe apologize again for the inconvenience this has caused We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that you wanted to cancel your order
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have called and spoken with the
customer to
let him know his order has been cancelled and refunded and will post back to
his credit card within 2-business daysWe also have given the customer $
in store credit for any inconvenience
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer paid for Saturday delivery and the package was shipped from our warehouse incorrectly, via next business day shipping We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionThe customer’s package was shipped from our warehouse on time but was shipped incorrectlySince this could not be changed the customer received his package lateOn Monday, June 20, we issued a refund for the shipping, in the amount of $and issued a refund for the remaining total on Tuesday, June 21, 2016, in the amount of $ We have sent the customer a detailed email regarding his refunds as well as called the customer and left a message We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely,
*** *** Executive Fan Relations

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the purchase made on November 27, The consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience
this has caused and for the delay in resolutionUpon review of the order, we have confirmed the package sent on November 29, was not received due to being lostThe item was reshipped and once processing in the warehouse, the item was found to be out of stockThe order was cancelled and refunded on December 4, 2016, the consumer must allow 2-business days for this credit to reflectThe consumer has been contacted by phone with a voicemail left and a confirmation email has been sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***