Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of NE Florida, We apologize sincerely that the consumer is not satisfied with our resolutionWe issued the refund in the amount of $USD on 12/9/at 11:AMThis credit should have reflected back on the consumer's [redacted] ending in [redacted] within 2-business days of the date issuedAt this time that credit has been released to the financial institution, and we are unable to assist further with the funds as they have been released from our accountsWe urge the consumer to reach out to his bank and request more information from themWe are so sorry for any continued anxiety or frustration this causesSincerely, [redacted]

Hello [redacted] and BBB of North Florida, Upon receiving this complaint, we reviewed the account and found that the customer returned a gift item, and was not issued a refund. We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We... have found that a gift return was handled incorrectly, and not in a timely manner. The purchaser was refunded back to their original form of payment on April 11, 2016. Once we discovered that the recipient, [redacted] , has an account with us, we placed the funds for the returned item into her account. We have called the customer and left a detailed voice message, along with our direct phone number. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] . Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Thursday, October 27, To this date – December 16, it still has not shippedWe recognize that this is unreasonable amount of time to wait for a package! We believe that we are out of components needed to complete this item, and it has been stuck in our system We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a full refund for this purchaseWe are going to leave the order active and attempt to get it shipped as soon as we restock the componentsWe are unable to guarantee shipment, and it is possible the order will get cutHowever, if it does ship we ask that the consumer keep it is our gift for this inconvenienceWe have also added a $credit to the account to use towards a future purchaseWe understand Mrs [redacted] is hesitant to ever purchase with us again – but we are hopeful she will give us another chance in the future We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the consumer's complaint regarding the defective item that was receivedThe consumer reached out to customer service and was told that due to the fact of the item being worn already, we’re unable to accept any returns We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have contacted the consumer by phone and left a voicemail with the following resolution: the item can be returned for a full refund using the return label that was provided via emailWe have also provided a 10% discount code to be used on a future purchaseWe have also sent the resolution via email to the consumer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the purchase made and we understand how frustrating this experience has been We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe apologize the order was not received when neededThe consumer did apply a code to have the order delivered by Father's Day, however, the incorrect shipping method that was applied by the system did not allow us to meet that expectationBecause the shipping method was incorrect, we had to allow the full timeframe of 3-business days for the package to be delivered, which would have been no later than June 23, We can confirm the shipping costs were refunded and we have refunded an additional credit for this inconvenienceWe have contacted the consumer by phone and left a voice message and have also provided this information via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer had not received the proper refunds for the items that were returned to our warehouseThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm the consumer has received the refund amount as requested in the stated desired outcomeThe consumer has been contacted by phone and an email with a direct number for any further assistance We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer was asking for a refund for his shipping since the tracking information was incorrect We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have called the customer and spoke with him regarding the refund that we issued for the huge inconvenience he experienced with our Customer ServiceThe refund amount is $and will post back to the customer’s credit card within 2-business daysThe customer says his issue has been resolved to his satisfaction We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and details regarding the defective item receivedThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delayDue to the item being shipped from the vendor, the resolution was not provided within a timely mannerHowever, we can confirm the return label was provided and the item is in transit back to the vendorTo avoid further wait, the consumer has been refunded as of October 11, and we ask that the consumer allow 2-business days for that credit to reflect We have contacted the consumer by phone to advise of this information and left a voicemailWe have also sent an email with this information and a 15% coupon code to be used on a future purchase We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

RevDex.com: From: [redacted] >Date: Tue, Feb 6, 2018 at 10:09 AMSubject: Re: You have a new message from the BBB of Northeast Florida in regards to your complaint # [redacted] .To: RevDex.com < [redacted] >i received my full refund

Complaint: [redacted] I am rejecting this response because: I have provided a response to [redacted] I am unclear what the sense of urgency is Please be mindful, I am at work, and two back to back emails do NOT constitution resolution Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show the consumer first placed her order on December 4, On January 14, the consumer then reached out to our customer service department to advise that one of the items she had purchased was already falling apartAs we only offer days to claim a damaged product, the consumer’s request for a refund or replacement was denied We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAt this time we have processed a replacement as a one-time courtesy and waived all fees for the consumer to send the damaged item back at no cost to herselfIn addition, we have also issued a $ [redacted] credit that can be used at any time towards a future purchase with usWe provided this resolution to the consumer via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the information and found the consumer did not receive what was requestedThe consumer did not reach out [redacted] to receive a timely resolutionWe are sincerely sorry for the inconvenience this has caused and for the delay in resolutionA refund has been processed per the consumer’s request and the item received is not required to be returnedA voicemail was left via phone and an email was sent with the refund information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] .Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that there were significant shipping delays experienced, in addition to a replacement being processed and not properly expedited as requestedWhen the package was reported as lost and refunded, and then found again the customer was charged for shipping in addition to the itemsWe do see that this shipping charge was credited back manually on 10/ We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed the shipping refund as being issued that was incorrectly chargedWe are truly sorry for this lapse on our endWe have added an additional credit of $to the consumer’s account to be used towards a future purchaseWe attempted to reach her by phone, but did not receive a responseWe welcome the consumer to contact us directly in the future if any additional inconvenience is experienced We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer returned an item from a purchase made on November 24, The item was received on January 19, and a full refund was issued back to the original form of payment used at checkout .The consumer reached out to [redacted] and was advised to contact [redacted] gift card services to set up payment arrangements We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by phone and left a message advising due to the fact of the refund already being issued we’re unable to issue a gift certificateWe have provided the consumer with [redacted] gift card services customer service number and the information needed to receive the refundThe above information was also emailed and the consumer has my direct contact number if further assistance is needed We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and see that the consumer placed two order – on Monday, November 27, and Monday, December 04, respectivelyWe never received any communication from the consumer indicating that his items had been received defective – so when our warehouse received two of the items back they were indicated as being received damaged and the return was rejectedWe never would have rejected this return had we been aware that they were damaged to begin with and we sincerely apologize for any confusion or frustration this causedThe third item from the 12/Order was not indicated as being received yet as a return, and had not yet been processedWe are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAs a courtesy, we have issued a full refund of both of the orders, as the consumer has indicated that all hats were returnedThese refunds were issued today, 12/and can take up to 2-days to reflect back into the bank account, depending on the bank policyWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is unfortunate that I had to take all the steps I did to receive any type of resolution It was a headache, but I am happy with the results On your website, you should really change "Easy 365-Day Returns!" Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delayThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionThe order was shipped and delivered, however, the package was not received when neededWe have issued a full refund for this inconvenienceThe consumer has been contacted by phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and found that it exceeded over the time frame as to when the consumer should have received the refund.We apologize for the inconvenience this has caused and for the delay in resolutionWe would like to advise that a full refund has been issued back to the method of paymentThe consumer has been contacted by phone.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at ( [redacted] .Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:They did send a 30% off code that expired on 1/1/so basically gave me no chance to use it The code should be sent to my primary email [redacted] that my fanatics account is now registered under, and was sent to the email I use only for [redacted] , so until today I didn't even know I had it Seems like if you really felt bad about the mix up, you would give me 6months or so to use it and not only one week, when I am gone for the Holidays Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The amount to be refunded is suppose to be $NOT $ Regards, [redacted]