Hammond-Wetmore Drilling LLC

Company's response below:We understand that Mr [redacted] is frustrated with the outcome of our review.However, we WILL no longer be continuing business with this individual.I did speak with him on occasions – once being a proactive outreach when we determined that he was, in fact, abusing an error in our system that allowed him to purchase items over and over again using a credit that remained in his account after he had already used itI contacted him when we found the account and let him know that this was a system error, and that although he had been abusing this error that we would ship what we could to him to the addresses associated with the orders in questionHe then called me the following day and we spoke againHe called because [redacted] was having trouble delivering to the address he provided with his ordersDespite the fact that this consumer had knowingly taken advantage of a glitch in our system – I attempted to work with him and get addresses updated for the items that had shippedI can provide documentation for the requests we entered with [redacted] if needed to support our caseAlso, during this conversation I let him know that about half of the orders were cut due to the inventory being unavailableJust as with the Fan Cash on the account being affected by the system delays – so were some of the items in our inventoryMeaning he was able to “purchase” items that we did not have in stock at the timeI explained this in detail to MrDavis, and I apologized for any inconvenienceAgain, we did not randomly select an address to ship toWe shipped to the address that was included with the order on each purchase (his [redacted] ’s address)It was after the fact that he realized his error with the ship address and we did our best to resolve this situation to his satisfaction despite the fact that he essentially stole the items from usI am in no way a ***, and to be quite honest I take extreme offence to being called a [redacted] by an obvious thief.I pride myself in my unwavering dedication to truth and honesty, AS WELL AS my dedication to this company and the high standard of service that I hold myself toMr [redacted] phrases his rejections and complaints in a way that skirts around any accountability for his own actions in this situation, and as stated previously – we will no longer do business with Mr [redacted] and his account has been permanently blocked from purchaseWe hope that you can finally conclude this as resolved – not to the customer’s satisfaction – and we can consider this matter closedThank you, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delay and a cancellation was requestedThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionUnfortunately, once an order has been placed, it can only be cancelled or modified within a specific timeframeWe were unable to cancel the order as the consumer requested due to it entering the processing stageOne item was cancelled as it was found to be out of stock, and the remaining item was shipped and delivered as of November 30, We have now refunded the remaining amount of the order and the consumer is not required to return what has been receivedThe consumer has been contacted via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and we understand the consumer's frustration with the quality of their item We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have contacted the consumer by phone and we have emailed the following informationAt this time, we have issued a gift code to the consumer for a future purchase as requested as the item in question has been returned We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the ship date was changed on the customer’s order, to April 22, We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionDue to the severity of the delay in shipping, we have issued a refund for the order and we have given the customer $in [redacted] Credit, for the inconvenienceWe have spoken with the customer on the phone, and he was accepting of the offer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Since [redacted] provided me back a refund for the shipping costs as well as 50% off of the merchandise, I do understand, the item cannot be returned as it is customized with the my name and this information is listed on their site as wellI did closed the [redacted] dispute and the refunds have been processed according to [redacted] They are asking that I allow 2-business days for the credit to reflectTherefore I consider this case closed Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:the receipt they SENT ME in the box says it is a day hassle free return policyThe jersey is not customized and was not ordered customizedI'm still awaiting a call from the [redacted] who was supposed to call me within business hours since 4-6-16, which they have not There is not one thing on the order form that says this jersey is customizedI do not accept their response and still very unhappy on their return policyI will gladly make a copy of this if you please and can easily fax it Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the shopping experience overallThe consumer placed an order and never received the merchandiseThe consumer did reach out to Fan Services to receive a timely resolutionWe also show that the consumer requested the order to be refunded, however, we failed to refund the order on the first requestWe sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that we have refunded the total amount of the purchaseWe ask that the consumer allow 2-business days for the credit to reflectWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ( [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and under the consumer's concern with the amount refundedThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed the entire purchase amount has been refunded correctly and we have provided this information to the consumer via emailThis email includes the date, time and transaction reference number of the refund that can be provided to the consumer's bank for confirmationWe have attempted to contact the consumer twice by phone and left a voicemail as well as a callback number We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, We apologize the resolution is not satisfactory We have reached out to the consumer and apologized for the previous experienceWe also advised the consumer, once contact was made on December 6, 2017, regarding the delayAn delay order ticket was submitted which has a response time of 3-business daysHowever, the issue escalated within business daysTherefore resulted in the order shipping on December 11, and being delivered on December 19, As a courtesy we have refunded the consumer's remaining amount on the orderThe refund was issued in the amount of $and we ask that the consumer allows 2-business days for the refund to post If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on Wednesday, 11/30/on [redacted] At the top of this page there is a [redacted] flag represented and when clicked, it will toggle the currency into [redacted] as opposed to USDThere is verbiage there that indicates “Switch to:” and when prices are converted into [redacted] it will reflect [redacted] next to the priceWe understand that this can be confusing to some, and truly apologize for any inconvenience this has caused We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAs a courtesy we have issued back a refund of $which is based on the current ***/USD exchange rate as of today – 12/9/In addition, we added a credit of $USD to the consumer’s account to be used towards a future purchaseThis credit will be automatically deducted from the next order that is placed, in the final stage of checkout as long as the consumer logs in to place the orderWe attempted to reach him by phone, and left a message requesting a call backIt would be our pleasure to assist in any way we can We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the customer reached out to use regarding the shoes he received becoming defective after only a couple weeks of use and being unhappy with the quality of the product receivedWe do see that the customer was advised how to return the item, and then told he was not able to return them because they had been worn We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the refund was issued back to the consumer’s method of payment and that store credit was provided as a courtesyThe customer was contacted by phone and provided with the resolution in addition to direct contact information for assistance with his next order We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 7, However, one item from the purchase made was returned on December 30, and received on January 24, A refund was issued on January 25, 2018, in the amount of $44.16, however the consumer wasn’t satisfied with the refund amountThe consumer reached out to [redacted] and was unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by email and advised the refund was only $due to the promotion code used at checkoutThe consumer received a 30% discount on the items purchased therefore the items weren’t purchased at full priceHowever, we have processed an additional refund in the amount of $and we ask that the consumer allows 2-business days for the refund to post We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer placed an order on Sunday, December 04, and selected a Next Business day shipping serviceThe order totaled $196.91, including the shipping paidOur records show that the package was shipped on 12/via a [redacted] ground serviceWe understand the frustration as we can clearly see that we failed to ship the items in an appropriate amount of time, nor did we ship with the appropriate methodWe do see that this must have been a system error, and we apologize sincerely for the inconvenience this causedWe do see that the package was delivered as of 12/9/via [redacted] Tracking # [redacted] We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAlthough we have not yet received the items back, a full refund has been issued back to the original method of payment as a courtesy for the frustration the consumer experiencedThis refund was issued in different credits in the following amounts: 12/8/2016: $– shipping 12/8/2016: $– escalation resolution 12/8/2016: $– escalation resolution 12/9/2016: $– escalation resolution We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted] [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and saw that there were significant delays experienced in the shipping of this orderUpon receiving this complaint we escalated the order to our warehouse, and unfortunately found that the order was cancelled and fully refunded by our warehouse teamThere was very little communication regarding this order, and the customer was not fully informed about what was happening with his purchase at any given time We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe spoke to the consumer regarding his experience, and offered to ship an alternative item at no additional cost to him as a courtesy for the inconvenienceHe was provided with a direct contact number and e-mail address for a member of our [redacted] department and we will work with him on shipping his gift at his convenienceThis resolution was provided via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer contacted us regarding the delayed shipping for his three associated ordersWe are experiencing some incredibly challenging delays in our [redacted] fulfillment center and this has caused frustrations across the boardWe see that the consumer’s order shipped on 10/and it was scanned delivered by [redacted] as of 10/at 3:PM We have issued a full refund for this purchase, and we welcome the consumer to keep the items received as our gift for the ongoing frustration he experienced, and the delay in resolution for this issue We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Thursday, November 24, for the Men's G-III Sports by [redacted] ***/ [redacted] Fleece Polyfill JacketAlthough these items go on sale as soon as the game is won – however, the item has a special shipping notice noted on the description page as well as in the cart and checkout pages prior to submitting the payment“This is a special event itemOrders containing this product will be shipped separatelyThis item will be shipped no later than Friday, February 3rd” The item is expected to ship no later than the advertised date of 2/3/ We are truly and sorry for the anxiety and frustration this has causedWe understand that the wait for these special commemorative jackets can be upsettingWe are certain the vendor is completing production and if there are any delays or issues with the item we will notify fans right awayHowever, this package is expected to ship on timeWe have upgraded the shipping method on the order so that once it arrives it will ship out as quickly as possibleIn addition, we have refunded the shipping ($4.99) and 20% of the remaining value of the order ($33.99)We hope the consumer finds this an acceptable resolution for this issue and we urge him to pay special attention to any special shipping dates that may apply to any future purchases We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. The resolution is a half-measure and does not address the fact that customers still do not have a legally required way of unsubscribing from the [redacted] marketing emails, but that is a matter for the [redacted] to pursue should they choose to. Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida,We sincerely apologize that we have not been able to reach the consumer to resolve this matterWe would be happy to work further to make sure this is taken care of to the consumers satisfaction, and at this time ask that the customer contact us directly for further assistanceWe want to make this right, and look forward to speak to Mr [redacted] soon! I can be reached directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer item arrived incorrect two timesOur consumer also advised the merchandise didn’t arrive in time for the event they needed the item forThe consumer did reach out to [redacted] to receive a timely resolutionWe sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that a credit in the amount of $was added to our consumer web page accountOur consumer was issued a full refund in the amount of $We were unable to ship a replacement, due to the item is discontinuedWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ( [redacted] Sincerely, [redacted] *

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the information and found that some of the items in the order didn’t ship within the promised time frameOur customer also advised would like to return one of the items that they no longer neededWe advised the consumer that we would provide a shipping label to return the merchandise and we failed to produce the return label in a timely mannerThe consumer had to contact us several times, we were unable to provide a resolution on the first attemptWe also show that you requested the order to be refunded due to the GTGT promotion, however, we failed to refund the order on the first requestWe apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that we fully refund the orderWe would like to advise that a credit in the amount of $was added to the consumer's account as a courtesy for the inconvenience.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]