Hammond-Wetmore Drilling LLC

Complaint: [redacted] I am rejecting this response because:Fanatics have made no effort at all to resolve this matter. [redacted] mentioned that "anything paid by the consumer's credit card has been refunded". This is a false statement because I like said previously, almost all my purchases were paid with gift cards, not credit cards. Once they canceled my orders the refunds went into my Fanatics or [redacted] account as "store credit balance", instead of going back to the gift cards. I still have over $2500 combined in those two accounts when they locked me out of my accounts. So basically what they've done is confiscated my money. This is illegal and criminal. I find it ridiculous that they're blaming me for their software issues. Not only did their software issue cause incorrect amount from my gift cards to be applied to my orders, but on many instances my canceled orders received no refunds or only partial refunds. Also, several of my gift cards had their balance incorrectly zeroed out even though there should be money still left on the card. I only contacted [redacted] (where I purchased the gift cards) because of Fanatics refusal to provide me the transaction history of the gift card in question. I have not requested or received a refund from [redacted] . Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the wrong item was received We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionI have called and spoke with the customer regarding this issueI have advised to contact us once item has been returned and a proactive refund will be issued for the customer since the correct item is no longer available We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer placed an order on Wednesday, December 7, for two items, order valued at $56.11, including the 2-day shippingWe apologize for any confusion regarding our shipping and also our refund expectationsWe want to advise that the upgraded shipping method will only apply to the order at the time it leaves our warehouseIf 2- day shipping is selected then once it is processed and leaves the warehouse it should arrive within business daysUnfortunately, the processing time until the item leaves the facility can vary depending on the itemWe see that both of the items purchased were expected to ship within business days We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe understand why this can be frustrating when you need an item quicklyDuring the holidays we do have to extend processing times for orders to ship out, and try to clearly indicate these changes on each item description page, and apologize again if this was overlookedWe do see that the refund was issued and the money released from our system on 12/8/per the Mrs***’s requestThe 2-business day processing time frame is a general range we provide since refund processing can vary based on the individual’s financial institutionEach bank has their own policy that typically falls within that rangeHowever, as soon as we advised the consumer that her refund was issued, we had already released the funds back to the bankWe urge the consumer to reach out to her card issuer for any additional information about their refund processing expectations As a courtesy we added an additional $credit to the account in addition to the $credit that was already issuedThis leaves the consumer with a total of $to use towards her next purchaseThis credit will be automatically deducted from the next order as long as she logs in to check out We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, We apologize the resolution is not satisfactoryWe advised the consumer that unfortunately, there was nothing we were able to do for the item unavailable at the momentBefore contacting the consumer, we reached out to the appropriate departments to inquire if the item would restockedWhen advising the consumer of this information, we were told the item had already been ordered and received from another company We have offered a rebate after a new order is placed, the process to receive this rebate refund is hassle freeOnce a new order is placed, the consumer can contact us at the number provided below, provide the new order number and the refund will be processedOnce processed, the refund reflects within 2-business days depending on the financial institution If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and saw that there were significant delays experienced in the shipping of this orderUpon receiving this complaint we escalated the order to our warehouse, and we were able to get one of the items shipped with an overnight service applied to itUnfortunately, the second item had to be cancelled due to being out of stock We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a full refund for the order, and welcome the customer to keep the items as our gift for the inconvenienceWe attempted to provide this resolution via phone, but did not receive a response We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, We truly apologize the consumer does not accept our resolutionWe have once again attempted to contact the consumer by phone and have received no responsePreviously, the consumer was contacted via phone call and a voicemail was left The consumer has been given a full refund of the purchase and the item ordered has been received with no requirement to return If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still think they need to make it very clear before purchasing an item that it cannot be returned even if it runs too small and does not fit Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that your order has been delivered to you on time We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have called the customer to explain that her order shipped on time and was delivered on time, according to the shipping method that was chosenAs a one-time courtesy, we have issued a refund for the original shipping chargesThat will post back to the credit card within 2- business daysWe have called the customer and sent emails We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer needed to exchange sizes on a customized item and we were unable to accommodateWe do our best to advise our customers that once an order is placed for a customized item, it cannot be changed, returned or refundedWe sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that a refund has been issued back to our consumer’s method of paymentWe would like to advise that a credit in the amount of $was added to the consumer's account as a courtesy for the inconvenienceWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ( [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for all of your help Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business responded by phone and email with a resolution that was more than acceptable Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the messages via [redacted] and can confirm the consumer was advised the refund would be processed We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe apologize for the experience the consumer has had with us and we can assure the consumer, this is not the type of service we want providedThe $has been refunded to the form of payment used at checkout and the consumer has been notified via [redacted] messageThe consumer has also been contacted by phone with a voice message detailing this informationWe ask that the consumer allow 2-business days for the credit to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the shopping experience overallThe consumer made two separate purchases with our companyThe first order our consumer placed didn’t ship within the promised timeframe stated on the webpage, however our customers second order placed for the same item did arrive on timeThe consumer did reach out to [redacted] to receive a timely resolution, however, we failed to resolve the issue with the consumers first contact with our companyWe sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that we have refunded the remaining amount of your order total in the amount of $We would like to advise that a credit in the amount of $was added to the consumer's account as a courtesy for the inconvenienceWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at ( [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, We apologize the resolution is not satisfactoryWe have contacted the consumer by email and apologized for the entire previous experienceWe have also sent to the consumer a free item on us for the inconvenience caused and we can confirm the item was received on January 16, If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the order was not delivered within the timeframe providedThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe see the consumer reached out via Site Reviews and the desired refund amount was processed on December 14, The consumer has been contacted by email and by site review responseA credit has also been provided towards a future purchase We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and BBB of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed two orders on the evening of May 19, 2017 and both orders had the three business day shipping selected. Both orders shipped on May 22, 2017 and were delivered by May... 25, 2017 which is within our 3 business day delivery timeframe. Mr. [redacted] was unclear that the weekends are excluded from our shipping expectations and the orders did not ship out until Monday May 22, 2017. The consumer requested a refund of his shipping cost in the amount of $12.99. Because the delivery was not outside of the quoted timeframe the shipping was not refunded at the time of his request. However, we do understand that the consumer may not have understood this policy. We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. As a one-time courtesy we have issued a refund for the shipping cost in the amount of $12.99. We also see there was an additional issue with one of the items received. We have confirmed that item was replaced and delivered on June 02, 2017. Called consumer and spoke on the phone. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] . Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order has not been shipped as of yetThey reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionThe consumer has been contacted via phone with the resolution of refunding the purchase and allowing the timeframe for the package to be shipped We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I would like a higher refund amount (full would be ideal) - you can send this to your insurance claims in terms of your lossesYou decided to package it in a light bag that can be easily opened and damaged during shipping and that was not a good decision Regards, [redacted] ***

Date Sent: 11/30/2016 11:56:47 AMHello [redacted] and BBB of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Thursday, November 3, 2016 with a shipping expectation of “no later than 11/16/16”. Unfortunately, we did not... receive the item in time from the vendor to meet that deadline, and the order did not end up shipping until 11/25/2016. We see that [redacted] marked the package as delivered as of 11/28/16 at 9 AM. We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We understand how frustrating it can be to pay for something with a certain expectation and not have it meet that expectation. As a courtesy for the inconvenience we have refunded the $5.99 shipping charges for this purchase as well as 50% of the value of the item ($16.00). We hope this is acceptable to the consumer, and welcome her to reach out if there is anything else we can assist with. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] . Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that the order didn’t ship within the promised timeframeThe consumer did reach out to [redacted] to receive a timely resolution, unfortunately, we didn’t respond in time to correct the situationWe also show that you requested the order to be refunded due to the guaranteed to get there promotion, however we failed to refund the order on the first requestWe apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that we have refunded the remaining amount of your order total in the amount of $We would like to advise that a credit in the amount of $was added to the consumer's account as a courtesy for the inconvenienceWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ( [redacted] Sincerely, [redacted]