Hammond-Wetmore Drilling LLC

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we attempted to remove the consumer’s e-mail address from our list but the action was unsuccessfulThe consumer continued to receive e-mails until 11/2/when we were finally able to go into our systems and
manually remove himWe experienced a glitch in the system that caused his name to remain on the list, despite multiple efforts to remove himThis is now a known issue, and we are actively working to resolve it We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have removed the e-mail address and spoken to the consumer to confirm that he is no longer receiving e-mails as of 11/2/ We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and the Revdex.comWe have called the customer but had to leave a detailed message regarding the item that has been shippedUnfortunately, we no longer have the crew neck style of the item the customer originally orderedWe only have the V-neck style availableWe have issued a replacement for the customer, unfortunately, it was for the exact same item already receivedWe have issued a refund for the item and we have sent a replacementWe have waived all return fees for the customer, in case she does not want to keep the item, but the customer may keep the item as an appeasementI have left my direct phone number for the customer to return my call. Sincerely,*** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on 10/4/and then contacted us on 10/via e-mail to report to us that the package was received empty, with only a packing slip and no item
insideIn the e-mail communication we see that the consumer clearly requested a replacement be shipped outAfter the replacement was processed, the consumer e-mailed us again and asked us to change the size of the item that was ordered, as he purchased an item sizes smaller than what was neededUnfortunately, our system will not allow a replacement of an item other than the original size/style it was purchased inThe consumer then told us simply to “please refund” but the new order had already been processedWe understand sincerely the consumer’s frustration, and we ask that he please be understanding of our limitations in this situation as well We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have now issued a full refund for this purchase in the amount of $We have no record that the return was ever received, so the warehouse was unable to process the returnWe apologize again for the inconvenience this has caused We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
the consumer originally placed her order on November 5, The consumer then
reached out to our customer service team on January 15, to report that the
item was damaged
Unfortunately since we require all damaged item claims to be
made within days, the request for a replacement was deniedAlthough we did
not offer a replacement, we did process a 30% refund for the inconvenience
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionAs a one-time courtesy we have processed a
full refund for the order which will post back to the consumers account within
2-business daysWe have already waived the cost of the return label fee and
ask that the consumer please send back the damaged item within days We provided this resolution to the consumer
via email
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the consumer's concern with the refund amount processedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe can confirm the consumer has been contacted via email and advised of the desired refund amount being processed on December 22, We ask that the consumer allows 2-business days for the credit to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the fit of the merchandise once arrivedThe consumer did reach out to *** *** to receive a timely resolution.We sincerely apologize for the
inconvenience this has caused and for the delay in the resolutionWe don't offer exchanges, however, we would like to advise that a refund has been issued back to the method of payment as well as the consumer has no obligation to return merchandiseWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at *** ***Sincerely, *** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the consumer placed an order December 4, for a customized itemHowever, the customization of the order wasn’t submitted properlyOnce the item was received the consumer
reported to *** ***, that the customization on the jersey was missing words*** ***, advised the consumer the item was produced how the order was submitted and no changes were madeAlso, customized items were unable to be returned or refunded. We are sincerely sorry for the inconvenience this has caused and for the delayWe have reached out to the consumer by email and advised we verified the order was submitted with the customization of (** * *** *)However, as a courtesy we will allow the item to be returned for a full refund and we advised the consumer of our return processFor any frustration this issue may have caused we also offered the consumer a 10% discount if the order was being replaced with the correct customization We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ***. Sincerely, *** *** *** ***

Complaint: ***
I am rejecting this response because: The company has claimed they have given me a full refund but it has yet to be credited back to my debit cardWhen it appears then I will accept the response given
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 11, Two authentic full size football helmets was purchased and were set to be shipped no later than December 13, The package
was shipped on December and marked delivered by *** ** on December 18, The consumer reached out to *** *** on January 5, 2018, regarding one item missing and was advised any missing items needed to be reported back to the vendor within days of delivery We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by email and advised a full refund for the item has been processedA refund in the amount of $and we ask that the consumer allows 2-business days for the refund to post back to the original form of payment used at checkoutWe also provided the consumer with a 30% off discount code for any inconvenience caused We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the incorrect items were receivedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this
has caused and for the delay in resolutionWe reached out to the *** *** department to advise of the issue and we began to research the orderThe consumer received five incorrect items and returned them, however, the tracking only showed three were returnedWe reached out to our returns dock and have been able to locate the remaining two items We understand how frustrating this can be and we will make this issue known to the appropriate leadership to avoid this happening in the future The entire refund has been processed as desiredWe ask that the consumer allow 2-business days for the credit to reflectThe consumer has been contacted by phone with this information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the outcome for the item that was returned, we show that the refund was denied due to return policy violationWe show that the
product that was returned was covered in animal hairWe sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that a refund has been issued back to the method of paymentWe would like to advise that a credit in the amount of $was added to the consumer's account as a courtesy for the inconvenienceWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at (*** *** Sincerely, *** * *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the consumer placed her order on December 15, On December 18,
the consumer reached out to us in regards to receiving an incorrect item
Although a replacement was
issued, the item was placed on hold due to
inventory
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionAt this time a full refund for the order has
been processed for the out of stock item which will post back to the consumer’s
account within 2-business daysWe understand we dropped the ball with this
order and would love the opportunity to make this up to the consumerIn an
effort to win back their trust, we have also issued a total credit of $to
the account that can be used at any time towards a future purchase with usWe
provided this resolution to the consumer via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the consumer's complaint regarding the processing timeframe of the item purchased We are sincerely sorry for the inconvenience this has caused and for the delay in
resolutionUpon review, the item did state it would be shipped within three business days due to customization nature of the itemHowever, the item did ship one day early and was delivered on August 26, as the consumer neededUnfortunately, customized items cannot be returned as stated online We have advised the consumer of this via phone and provided a refund of the shipping costsWe ask that the consumer allow 2-business days for the credit to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Complaint: ***
I am rejecting this response because: Indeed after waiting days for the item it did arriveI do not know if *** did it on purpose as retaliation or it was just a factory defect but the hat is mis-stitched and it causes a big bubble. The item was not shipped until after the Revdex.com was notified and only then did *** ship the item days after payment was takenI do not expect anything further to be done by *** and I wish to leave an "F" rating with the Revdex.com for ***, they truly deserve it!
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer placed an order on Monday, November 28, for two customized items shipping from a *** *** (manufacturer direct shipment) vendorThese items are marked as
having a 7-business day shipping expectation on them as they are made to order, customized with the consumer’s preference, and shipped with a standard shipping serviceThere is no option to upgrade the shipping or expedite the order processing due to the items being fulfilled by an outside source Our records do indicate that the item was shipped on 12/7/2016, exactly business days from the date of purchaseWe see that per *** the package was marked as delivered on 12/12/The transit can be monitored below: *** We do understand that the consumer may have overlooked these expectations at the time of purchase, and we truly apologize for any confusion or frustrationAs a courtesy we refunded the $shipping costs paid for this order, as well as an additional 20% of the amount remaining on the order ($8.32)These credits were issued on 12/19/and can take up to business days to reflect back to the card, depending on the individual policy of the card issuer We are sincerely sorry for the inconvenience this has caused and for the delay in resolution We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. ***,I am satisfied with this response My credit card has been credited with the amount I'm assuming I don't need to return the charm If they still want it returned, they need to clearly state that Otherwise, I believe this case can be closedThanks for your help
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the returned item was not correctly refundedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionThe item has been refunded and the consumer will receive notification via ***We have issued a full refund The consumer has been contacted by phone and a voicemail has been left We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Saturday, July 01, for a single item: Men's *** *** *** *** *** *** *** *** JerseyThe item was received back in
our warehouse has a return on 08/02/and it was marked as being damaged by the consumer, with hair on the itemThis was the reason that the return was rejectedWhen the consumer contacted us on 12/regarding this situation, she was told erroneously that the return was rejected due to it being a customized itemThis was incorrect, and we truly apologize for the miscommunicationDuring the holiday season we have many new and seasonal employees and sometimes this kind of confusion can occurWe are truly sorry for the upset it has causedOur records reflect that on 12/28/a full refund was issued back to the original method of payment used on the purchase We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe see clearly that there were multiple failures as car as this purchase is concerned and we understand completely how frustrating this situation was for the consumerUnfortunately, our system has been built in a way that no longer allows store credit to be added to an accountHowever, we would like to offer a coupon for 30% Off + Free Shipping on the next order placedThis discount can be redeemed by applying the following code to the final stage of checkout on the next order: *** We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***