Hammond-Wetmore Drilling LLC

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the fit of the merchandise once arrivedThe consumer did reach out to *** *** to receive a timely resolution.We sincerely apologize for the
inconvenience this has caused and for the delay in the resolutionWe don't offer exchanges, however, we would like to advise that a refund has been issued back to the method of payment as well as the consumer has no obligation to return merchandiseWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at *** ***Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet and the consumer requested a refundThe consumer reached out to *** *** and were unable to receive a timely resolution and unfortunately,
we are unable to cancel or modify an order after a specific timeframe We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm the order has been shipped and is scheduled for delivery on November 2, We have processed a refund and the item is not required to be returnedThe consumer has been contacted by phone with a voicemail left and a detailed email has been sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer returned an item from an order placed on October 2, Once the return was received, we issued the consumer a gift certificate with the value of $
The consumer wasn’t aware there was a system issue processing refunds therefore a gift certificate was sent as a substituteWhen the consumer contacted *** *** the issue wasn’t resolved within a timely manner We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have devalued the gift certificate sent to the consumer and processed a full refundThe refund was in the amount of $and we ask that the consumer allows 2-business days for the refund postWe advised the consumer of the above information by phone and a follow up email was also sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the consumer's concern with the refund amount processedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe can confirm the consumer has been contacted via email and advised of the desired refund amount being processed on December 22, We ask that the consumer allows 2-business days for the credit to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the incorrect information was provided to the consumerThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionThe items purchased were associated with a processing timeframe of three business days and were shipped with the correct method as selected at checkout and delivered within the correct timeframe We can confirm a full refund of the purchase has been processed as of November 8, The consumer has been advised of this information via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the order to be paid and shipped We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionOn September 1, 2016, the customer placed an
order with usThe final order total was $The order was paid via *** and Fanatics did receive paymentThe order shipped early, on September 2, via *** *** shipping and will be delivered on September 8, We have explained to the customer that payment was made to us via her *** account on several occasions As for the change of email address on the customer account, we have changed the email address to reflect what the customer requestedWe have been in contact with the customer via email, as there was no phone number provided on the order by the customerWe have given the customer $in store credit for the inconvenience she experienced and feel this is an adequate amount We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 11, Two authentic full size football helmets was purchased and were set to be shipped no later than December 13, The package
was shipped on December and marked delivered by *** ** on December 18, The consumer reached out to *** *** on January 5, 2018, regarding one item missing and was advised any missing items needed to be reported back to the vendor within days of delivery We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by email and advised a full refund for the item has been processedA refund in the amount of $and we ask that the consumer allows 2-business days for the refund to post back to the original form of payment used at checkoutWe also provided the consumer with a 30% off discount code for any inconvenience caused We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the consumer placed an order December 4, for a customized itemHowever, the customization of the order wasn’t submitted properlyOnce the item was received the consumer
reported to *** ***, that the customization on the jersey was missing words*** ***, advised the consumer the item was produced how the order was submitted and no changes were madeAlso, customized items were unable to be returned or refunded. We are sincerely sorry for the inconvenience this has caused and for the delayWe have reached out to the consumer by email and advised we verified the order was submitted with the customization of (** * *** *)However, as a courtesy we will allow the item to be returned for a full refund and we advised the consumer of our return processFor any frustration this issue may have caused we also offered the consumer a 10% discount if the order was being replaced with the correct customization We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ***. Sincerely, *** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the outcome for the item that was returned, we show that the refund was denied due to return policy violationWe show that the
product that was returned was covered in animal hairWe sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that a refund has been issued back to the method of paymentWe would like to advise that a credit in the amount of $was added to the consumer's account as a courtesy for the inconvenienceWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at (*** *** Sincerely, *** * *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the incorrect items were receivedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this
has caused and for the delay in resolutionWe reached out to the *** *** department to advise of the issue and we began to research the orderThe consumer received five incorrect items and returned them, however, the tracking only showed three were returnedWe reached out to our returns dock and have been able to locate the remaining two items We understand how frustrating this can be and we will make this issue known to the appropriate leadership to avoid this happening in the future The entire refund has been processed as desiredWe ask that the consumer allow 2-business days for the credit to reflectThe consumer has been contacted by phone with this information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the consumer placed her order on December 15, On December 18,
the consumer reached out to us in regards to receiving an incorrect item
Although a replacement was
issued, the item was placed on hold due to
inventory
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionAt this time a full refund for the order has
been processed for the out of stock item which will post back to the consumer’s
account within 2-business daysWe understand we dropped the ball with this
order and would love the opportunity to make this up to the consumerIn an
effort to win back their trust, we have also issued a total credit of $to
the account that can be used at any time towards a future purchase with usWe
provided this resolution to the consumer via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Complaint: ***
I am rejecting this response because: The company has claimed they have given me a full refund but it has yet to be credited back to my debit cardWhen it appears then I will accept the response given
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the consumer's complaint regarding the processing timeframe of the item purchased We are sincerely sorry for the inconvenience this has caused and for the delay in
resolutionUpon review, the item did state it would be shipped within three business days due to customization nature of the itemHowever, the item did ship one day early and was delivered on August 26, as the consumer neededUnfortunately, customized items cannot be returned as stated online We have advised the consumer of this via phone and provided a refund of the shipping costsWe ask that the consumer allow 2-business days for the credit to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Saturday, July 01, for a single item: Men's *** *** *** *** *** *** *** *** JerseyThe item was received back in
our warehouse has a return on 08/02/and it was marked as being damaged by the consumer, with hair on the itemThis was the reason that the return was rejectedWhen the consumer contacted us on 12/regarding this situation, she was told erroneously that the return was rejected due to it being a customized itemThis was incorrect, and we truly apologize for the miscommunicationDuring the holiday season we have many new and seasonal employees and sometimes this kind of confusion can occurWe are truly sorry for the upset it has causedOur records reflect that on 12/28/a full refund was issued back to the original method of payment used on the purchase We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe see clearly that there were multiple failures as car as this purchase is concerned and we understand completely how frustrating this situation was for the consumerUnfortunately, our system has been built in a way that no longer allows store credit to be added to an accountHowever, we would like to offer a coupon for 30% Off + Free Shipping on the next order placedThis discount can be redeemed by applying the following code to the final stage of checkout on the next order: *** We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the returned item was not correctly refundedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionThe item has been refunded and the consumer will receive notification via ***We have issued a full refund The consumer has been contacted by phone and a voicemail has been left We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the item received was not as describedThe item is being researched and the consumer will be contacted once updated information is provided We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionThe purchase has been refunded per the consumer’s requestConsumer has been contacted via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the item was cancelled due to being out of stockThe consumer did contact Fan Services and was provided incorrect information regarding its status We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionThe purchase has been fully refunded and a credit has been applied to the account to be used towards a future purchaseA voicemail was left at the number provided and an email has been sent to the consumer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and found
that the original refund that was issued was, in fact, rejected, and for this
we sincerely apologize
We are sincerely sorry for the
inconvenience this has caused and for
the delay in resolutionWe have spoken
with the customer, via phone, to let her know we have issued a refund for her
order, on March 8, 2016, in the amount of $48.07, that will post back to the
original form of payment within 2-business daysWe also offered the
customer store credit, but the customer declined
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and details regarding the situationThe consumer reached out to Fan Services and were unable to receive a satisfactory resolution We are sincerely sorry for the inconvenience this
has caused and for the delayWe can confirm the packages that were shipped were processed one day late, however, they have been deliveredThe consumer contacted Fan Services and requested the last package to be cancelled and refunded, which was processedThe shipping costs were refunded as well as a percentage of the purchaseThe items that were delivered can be returned to our warehouse where the refunds will be processed automatically We have contacted the consumer by phone and left voicemailsEmails have also been sent advising the information above We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, *** *** Executive Fan Relations