Hammond-Wetmore Drilling LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I wanted to see an opion when ordering to choose a different shipper by showing different prices so people dont have to spend extra each time to avoid ***

I was able to reach *** and speak to her regarding this issueI explained to her the issues that I had faced which led to make this report and she provided me with excellent customer service to solve my problemI am very satisfied with the service and the case can be closed.Thank you again

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was cancelled and refundedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this
has caused and for the delay in resolutionThe item was set to ship on December 21, and on that day, the warehouse went to pick and package the item and, unfortunately, it was out of stockIf the item is not available, the order is cancelled and the funds are returned to the form of payment used at checkoutThe refund timeframe is 2-business daysRefund time frames can vary based on bank processing timesFor additional information, we ask that the consumer contact their bank or financial institutionUnfortunately, this is not in our control. We understand how frustrating this can be and we will make this issue known to the appropriate leadership to avoid this happening in the future The consumer has been contacted by phone as desired, however, we were only able to leave a voice messageThe consumer has been emailed We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and details regarding the situationThe consumer reached out to Fan Services and were unable to receive a satisfactory resolution We are sincerely sorry for the inconvenience this
has caused and for the delayWe can confirm the packages that were shipped were processed one day late, however, they have been deliveredThe consumer contacted Fan Services and requested the last package to be cancelled and refunded, which was processedThe shipping costs were refunded as well as a percentage of the purchaseThe items that were delivered can be returned to our warehouse where the refunds will be processed automatically We have contacted the consumer by phone and left voicemailsEmails have also been sent advising the information above We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, *** *** Executive Fan Relations

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the item received was not as describedThe item is being researched and the consumer will be contacted once updated information is provided We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionThe purchase has been refunded per the consumer’s requestConsumer has been contacted via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey did issue me a 50% refund which I found unfair since I returned the jersey and didn't understand why they didn't give a full refundIt took them days to refund me the remaining dollars but I am glad I got my money backThanks for your help in resolving my issue with them.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and found
that the original refund that was issued was, in fact, rejected, and for this
we sincerely apologize
We are sincerely sorry for the
inconvenience this has caused and for
the delay in resolutionWe have spoken
with the customer, via phone, to let her know we have issued a refund for her
order, on March 8, 2016, in the amount of $48.07, that will post back to the
original form of payment within 2-business daysWe also offered the
customer store credit, but the customer declined
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the item was cancelled due to being out of stockThe consumer did contact Fan Services and was provided incorrect information regarding its status We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionThe purchase has been fully refunded and a credit has been applied to the account to be used towards a future purchaseA voicemail was left at the number provided and an email has been sent to the consumer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe full payment was credited back to my account.
Regards,
*** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the items returned were not refunded within the timeframe providedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely
sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm the order was returned and the consumer has been fully refunded for the purchase as of November 18, The consumer has been contacted by phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on January 22, The item purchased was set to be shipped within one business day, however the item became delayed as January 24, The
consumer reached out to *** *** and was advised the order was escalated to our fulfillment centerUnfortunately, the item was found to be completely out of stock therefore the order was cancelled and refunded We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by phone and apologized for being unable to fulfill the orderWe have placed a new order for the consumer and the item is set to be shipped no later than January 15, with expedited shippingThe consumer has my direct contact information if further assistance is needed at any point in time We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** The size fit no need to be sent back

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer returned two items from a purchase made on October 8, The return was received on November 5, 2017, and a refund was issued for one of the items returned in
the amount of $However, the second item was reported missing from the returnThe consumer reached out to *** *** and was unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delayWe have processed a refund in the amount of $back to the original form of payment used at checkoutWe ask that the consumer allows 2-business days for the refund to postThe above information has been emailed to the consumer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer wanted to return a defective item that was purchased on June 04, This item is past our day timeframe for claims of damaged items, therefore, the request for a
replacement was denied We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAs a one-time courtesy, we have processed a replacement for the defective itemWe have advised the consumer about the policy and the exception that has been made in regards to this issue We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at ***. Sincerely, *** *** *** *** Tell us why here

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we understand the consumer's frustration in regards to the order not being processedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe reached out in regards to the custom jersey purchased and was advised of a system issue that prevented the order from being sent over to the customization warehouseWe did contact the consumer to advise of thisA new order has been placed for the same item and we have confirmed it was processed in our system and will be shipped with expedited deliveryThe consumer has been contact by phone and advised of this information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was not delivered when the consumer neededThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry
for the inconvenience this has caused and for the delay in resolutionWe understand how frustrating the experience has been due to the package not being received in time for the eventWe have spoken to the consumer via phone and have explained the processing timeframe for a custom item and the shipping timeframe due to the package being delivered to a ** *** in *** This information can be located on the siteWe provided of a refund of the shipping costs as well as 50% off of the merchandise, however, the item cannot be returned as it is customized with the consumer's name and this information is listed on the site as wellThe consumer closed the *** dispute and the refunds have been processedWe ask that the consumer allow 2-business days for the credit to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the items returned were not shipped within the timeframe providedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely
sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm the order has been cancelled due to the items being out of stockThe refund has been processed as of November 16, A credit of greater value than the original purchase has been provided for this inconvenienceWe have attempted to contact the consumer at the number provided, however, the call would not go through as completedAn email has been sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the details regarding the defective item receivedThe consumer reached out to *** *** and was unable to receive a timely resolution We are sincerely sorry for the inconvenience this has
caused and for the delay in resolutionWe understand completely how upsetting this was for our consumerWe have issued a full refund of the purchase without the requirement of returning what was received if it hasn't been returned alreadyWe ask that the consumer allow 2-business days for the credit to reflectUnfortunately, no interest payment will be provided We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI still feel that Fanatics shipping & processing times are misleading on their websiteHowever, they refunded me the overnight shipping which is what I asked for
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer contacted us attempting to cancel her order due to the unreasonable delay in shipping that was experiencedUnfortunately, the time frame for a cancellation to be
completed in our system had passed, and the cancellation could not be processed We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionPer the consumer’s request, we have issued a full refund for the total value of the order, including the original shipping costsWe have provided this resolution via voicemail as we were unable to reach the customer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***