Hammond-Wetmore Drilling LLC

Hello *** *** and Revdex.com of *** ***,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on October 1, regarding her
order not going through due to the card being declinedAt that time a ticket
was created (Issue # ***)
and our *** department researched the
issue and determined that a payment error was experienced, and the order was
never fully processed, nor were the funds taken from the customer’s bank
accountThe pending authorization was voided on our end, and no money was ever
taken from the account
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the transaction was
voided and no funds were received on our endUnfortunately, the consumer would
need to contact her bank for any additional information regarding the voided
transaction We have attempted to reach
the consumer multiple times by phone and were unable to connectWe have
provided the response via e-mail
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for fixing the issue and going above and beyond to correct the issue! You have no idea how much this made my ***s day!! Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have repeatedly told *** he is no longer allowed to contact me, and any further communication from him will be considered harassment, which is included in this responseHe can NOT speak to me, againI have demanded his supervisor on MULTIPLE occasions, and he will not do it, because he knows he has handled this situation completely unprofessionallyAs I have stated, once again on MULTIPLE occasions but *** is incapable of reading, THE PAYMENT NEVER CAME OUT OF MY ACCOUNTI have explained to the business several times that I DO NOT CARE ABOUT WHEN THE ORDER WILL BE DELIVEREDThat was never an issue, and I am completely baffled that Fanatics is actively trying to make it become one, as if I'm not unhappy enough with them as it isI ALSO do NOT appreciate being referred to as a "her"NEVER have I stated which pronoun is correct when addressing me, and they are being even more unprofessional by making assumptions.I have also told *** that MY E-MAIL ADDRESS HAS STILL NOT BEEN CHANGEDHe sent me a confirmation e-mail for another customer who lives in another state and shops for another team's items, with his name, address, and contact informationThat is soooo illegal and this other person could easily sue Fanatics for it, and I do hope he doesThey are STILL sending e-mails to my old account, and then just not sending me order confirmation e-mails period until I e-mail them and threaten to tattle to their supervisorsWhat sweet little *** here doesn't seem to understand, is how the e-mail address and the payment are TWO COMPLETELY SEPARATE ISSUESThey have absolutely nothing to do with each other, honey, and so I'm not sure why you keep lumping them in together or how you can possible consider EITHER issue resolved when clearly, neither one has been taken care of* has ignored my demands for his supervisor and is being incredibly rude, unprofessional, sexist, and harassingI will NOT stand for this and am so sick of wasting my time being argued with by a "customer service" rep from a BUSINESSLike, what is the problem sir? Also, I couldn't care "less" how you feelYou are not taking my feedback because you still haven't fixed either issue, nor even APOLOGIZED FOR MESSING UPNothing has been resolved.I would also like to let the Revdex.com know that *** sent me an e-mail outside of this complaint and told me to drop my *** complaint and he'd refund me $First of all, that is intimidation and is quite illegalSecond of all, apparently he is not good at math because I'm not sure how he's planning to refund a payment that was never paid, so...The Revdex.com needs to make it clear that whoever responds to this can legally NOT be *** anymore as I am now forbidden from being in contact with him.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the customer received an incorrect item and is still waiting on a response from the manufacturer We are sincerely sorry for the inconvenience this has caused and for
the delay in resolutionWe contacted the customer to let them know we were able to issue a refund for the incorrect item they receivedWe also sent the customer a pre-paid Return Label for the return of the incorrect itemThe customer was called and sent an email with details We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on 11/for $USDThe consumer contacted us on 11/to find out why she had been charged so much and it was explained that the purchase was
made in USD rather than ***, which was the source of the confusionThe agent at that time issued a refund for the shipping costs as an attempt to resolve this issue We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe see that a member of our *** *** *** department reached out an issued an additional $credit as a courtesy for the frustration that was causedWe understand how the mistake happened, and it is our pleasure to issue this credit as a one-time courtesyThe consumer was advised on how to ensure this does not happen for future purchasesThis resolution was provided via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer may have been confused about our processing time before orders are shipped We are sincerely sorry for the inconvenience this has caused and for the delay in
resolutionWe see that the customer submitted a Revdex.com Review at the same time this was submittedWe resolved through the ReviewWhen the item shows it will ship within business days, this means there is a business day processing time before the item can be shippedAll items have at least a business day processing time and we make sure to include that information when you place the orderCustomer cancelled order We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** *** Tell us why here

Hello *** * ***
Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
found that the customer contacted multiple times to resolve this matter, and
receive his refundWe are unsure why the return was not processed in a timely
mannerWe do not have a
record of the return ever being received
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed now that a full refund has
been issued for the original value of your order: $The final credit was
issued on 2/12/and should reflect back to your account within 2-business
days of the date issued
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the items were not refunded when receivedThe consumer reached out to *** *** and were unable to receive a timely resolution. We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe have processed a full refund of the purchase, including return shippingThe consumer has been contacted by phone with a voicemail has been left and an email confirmation of the refund has been sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and show
that initially the consumer contacted our customer service team to advise that
the sizing of her item was incorrect and would need to be sent back for the
correct sizeDue to our policy
regarding custom items, her request was denied.We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionAt this time we have attempted to reach the
consumer multiple times by phone and email and have received no responseWe
have advised the consumer as a one-time courtesy we will allow the custom item
to be sent back for a refund and that we would be happy to assist her with
placing a new order with expedited shipping for the correct size In addition, we have also issued a $Fan
Cash credit to the consumer’s account that can be used towards the new orderWe
provided this resolution to the consumer via email.We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t
hesitate to contact me directly at ***.Sincerely,*** ***
*** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the item purchased was not received as needed. We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe forwarded
the issue to the appropriate department as the item was delivered directly from the manufacturerAccording to the notes, the consumer was reached out to via email and we have not received a responseWe have contacted the consumer via phone and left a message with direct contact informationAt this time, we have sent another email to advise the consumer a refund can be processed upon return of the itemWe have emailed a return label that can be used at no additional charge We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would suggest improvements: 1) review your return *** partner, *** If you look at the return label on ***, it was accepted there on 11/and *** only picked it up more than a week later Then, as you stated, it took many weeks to travel from *** to *** and ended up totaling more than a month 2) implement a process where your help center can contact your return *** to inquire about a shipment I used *** contact email to request a status and received no reply from them If we could have verified it was in the pipeline, the uncertainty could have been reduced. Thank you,
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help and time
Regards,
*** ***

Hello *** and Revdex.com of North Florida, We apologize the resolution is not satisfactoryWe advised the consumer that a new order was placedWe just also needed the pictures of the itemsWe have been in communication with the consumer and it was advised of the new order being placed If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the details regarding the delayed order and request for cancellationThe consumer reached out to *** *** and was unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe contacted the consumer by phone and was unable to provide the resolutionWe were also unable to leave a voice message as the mailbox was fullUpon review of the purchase, it does show we are currently on backorder for certain components to produce the jersey and this has caused an unfortunate delayThis date has now been pushed back to January 26, For this inconvenience, we have processed a full refund of the order and ask that the consumer allow 2-business days for the credit to reflectWe will keep the order in processing and once it has been produced, it will be shipped with an expedited methodAn email has been sent providing this information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer ordered a customized jersey on December 1, 2017.The item was set to be shipped directly from the manufacturer’s fulfillment center no later than December 13,
However the order became delayed and the vendor was experiencing production issuesThe consumer reached out to *** *** and was unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer and advised the order was cancelled on December 23, The refund was issued in the amount of $and we ask that the consumer allows 2-business days for the refund to postWe also advised we will honor a 20% refund on the consumer’s order once the purchase is made We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Complaint: ***
I am rejecting this response because: The company stated in an email and to me on the phone that it was posted on the website that the shipping would not occur until around Oct6. That is a lie. I was not notified of the extended shipping date until I received my confirmation email. The fact of the matter was they sold those particular hats at the Team shop at the stadiums so why would they not be ready to ship at the time of order unless they were out of stock. This company is basically attempting to put its short comings back onto the customer
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and we understand the consumer's frustration with their lost return while trying to purchase an item for their *** We are sincerely sorry for the inconvenience this has
caused and for the delay in resolutionWe have attempted to contact the consumer by phone and was unsuccessful, however, we have emailed the following informationAt this time, we have issued a refund to the consumer for the returned item as requestedWe ask that the consumer allow 2-business days for the credit to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at (*** *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the shopping experience overallThe consumer made two separate purchases with our companyThe first was canceled due to the item was no
longer in stock, and the second order was placed for a customized item, in which the consumer realized was the wrong item and wanted to cancelDue to the item being customized we advised our consumer they were unable to cancelWe sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advice that a refund has been issued back to the method of payment as well as the consumer will receive the merchandiseWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at (*** *** Sincerely, *** * *** *** ***