Hammond-Wetmore Drilling LLC

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and see
that the customer is missing the funds from a gift certificate she attempted to use
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have sent the customer a detailed email
regarding the funds from the Gift CertificateThey were placed in the
customer’s account balance on the website, in the amount of $Since the
Gift Certificate is an *** Gift Certificate, it can only be used on our
websiteWe cannot issue a cash refund for the certificate and we cannot issue a new gift certificateThe funds are in the customer's account on the website.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and details regarding the situationThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this
has caused and for the delayWe contacted to the consumer and explained that the photograph that was purchased was indeed out of stock and after checking with the brand *** on site, that photograph will no longer be available as we have now moved to all *** *** photosWe offered an alternate item and the consumer was happy with the choiceThe consumer will place the order and be charged the amount of the original purchase and we have provided a code that will cover the remaining amountThis one-time use code expires December 31, We are all very please the consumer is happy with the outcome We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Company's response below:Hello Christopher Tucker and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that orders were cancelled and refunded. We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionUnfortunately,
we are not able to accommodate the customer as he is under an active Client Review and id unable to place any orders at this timeWe have sent the customer a letter to let him know of this as well. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####. Sincerely, *** ***Executive Fan Relations

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the order has not been receivedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has
caused and for the delay in resolutionUpon review of the complaint, and after searching our system, we can confirm the order was not placed with our companyThe order numbers we provide are digits long with dashes includedWe also do not ship directly with *** to ***Our international shipping carrier is with *** *** We understand how frustrating this can be and we have made sure to make this issue known to the appropriate departments to avoid this happening in the future, however, we do suggest the consumer contact their financial institution to confirm the legitimacy of the merchant We were unable to contact the consumer at the number provided, however, an email has been sent with the information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was not shipped by the ship date providedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionThe package still has not been shipped to the consumer, a full refund has been processedA voicemail was left via phone and an email was sent with the refund information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer is missing your funds from a gift certificate
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have sent the
customer a detailed email
regarding the funds from the Gift CertificateThey were placed in the
customer’s account balance on the website, in the amount of $Since the
Gift Certificate is an *** Gift Certificate, it can only be used on our
websiteWe cannot issue a cash refund for the certificate
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information provided and understand how frustrating this situation can be We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionUpon review, we
have confirmed the consumer has been assisted by a member of the *** *** *** team and has been provided a refund and credit as per their request We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 25, Once the packages were shipped then received the consumer reported to *** ***, the items received were incorrectTherefore
the items were returned back to our fulfillment center on January 24, However, once the return was received and processed the refund wasn’t fully issued properly We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by phone and apologized for any inconvenience causedWe also sent the consumer a gift card with the correct refund amountThe gift card was issued in the amount of $and we also processed $back to the consumer’s debit cardWe ask that the consumer allows 2-business days for the refund to post We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and discovered the consumer placed an order on our site under the impression that we will provide a feature for a game called *** *** We are sincerely sorry for the inconvenience
this has caused and for the delay in resolutionWe have contacted the consumer by phone and advised that we don’t offer any promotions linked with *** ***We also advised the consumer to contact *** *** regarding the promotion because we have no knowledge or connections with the promotion requested We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, *** *** Executive Fan Relations

Complaint: ***
I am rejecting this response because: They take no part in falsely advertising and who would want to send items back once you get them after you have been waiting for themThey know that people will not send it back cause they want it They falsely advertise just to get business from people This is a on going problem with this company and needs to be corrected Reviews from customers speak for themselvesCheck the reviews and see for yourself.
Regards,*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that on October 19, 2017, the consumer placed an order and selected expedited shippingHowever, due to a free shipping code being applied to the purchase, shipping was
automatically downgraded to free 3-business day shippingThe consumer contacted *** *** on October 21, regarding the estimated delivery and was informed the shipping method purchased at checkout was not expedited shipping A second order, placed on October 20, 2017, showed the free shipping code was applied as wellThe consumer contacted *** *** to cancel the second order, however, the order was too far along in the shipping process to be cancelled We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have contacted the consumer by phone and left a voicemail advising our shipping processes and affects when a shipping code is applied to expedited shippingThe consumer was also sent an email, stating the above informationWe have offered free next business day shipping for the inconvenience, however the consumer rejected the offerA full refund was requested, unfortunately, we must receive the merchandise before processing a full refund which was advised as well We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I spent numerous hours on many different days researching my LOST shipment, myself due to your companies neglect Three calls to your shipping company and followup after their investigation proved that it wasn't delivered to usI began contacting your company, which had Charged me and continued to neglect my emails to your service depton many different, documented, occasionsI placed phone calls to your company, was told they would look into it and get back to me, which never happened until Revdex.com made it happenI finally received the order after month from ordering and paying for itThis is bad businessI think it's horrible that one would have to get the Revdex.com involved to keep from getting ripped off! My request was more than fair at 50% reimbursement for 1/of my trouble and timeThat isn't a lot to ask for.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The business provided excellent customer service after my complaint was filed I do wish that the initial contact I made with the business directly had been responded to or acknowledged Thank you for your assistance, Revdex.com
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and details regarding the situationThe consumer reached out to *** *** and were unable to receive a satisfactory resolution We are sincerely sorry for the inconvenience
this has caused and for the delayWe understand how frustration this situation has beenIt was difficult to locate the credit and have it appliedWe can confirm a new code for the amount requested has been sent via email on October 30, We contacted the consumer by phone and left a voicemail advising of this information. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** *** ***

Hello * * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and discovered the consumer’s order was cancelled on October 2, Unfortunately, the refund was not properly processed and wasn’t issued back to the original form of payment We are
sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have processed a full refund back to the consumer’s original form of payment in the amount of $We ask the consumer allows 2-business days for the refund to reflectThe consumer has been contacted by email, advising that a refund has been processed and an explanation of the delay in the refund We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Complaint: ***
I am rejecting this response because:First of all, when chatting with the representative, I specifically requested that my order not be canceled, and it was immediately canceled.Second, the offered compensation is embarrassing. They're offering me 20% off the purchase price of something, when there are regularly and 30% off specials. On almost a weekly basis there is something better than the 'compensation" offered for them failing to adhere to our purchase contract
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and saw that the customer contacted regarding her order and the significant delays experiencedWe do see that after waiting a couple of weeks for the package to ship she ultimately
requested to cancelUnfortunately, due to our system limitations, we were unable to cancel the order and it ended up shipping on 10/12/We do see that it was marked as delivered as of Fri 10/14/at 9:amUnfortunately, due to the length of the delay, the consumer indicated she had no further use for the item and did return it to us for a full refund We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionIn addition to the full refund being processed for the order, we have also added a $*** *** credit to the account to be used on a future purchaseThe consumer has been provided with a direct contact number if she has any additional questions or concerns, and this resolution was provided via phone call We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the consumer placed his order on December 11, with next business day
shippingAlthough one item on the order shipped on time, the other item on the
order was delayed
On December 21, the consumer reached out to our
customer service team in regards to the delayAccording to the notes on the
order a request was submitted to try and have the item pushed out or to obtain
an expected ship dateOn December 22, the consumer contacted us once
again for an update and ended up canceling the delayed item and replacing it
with an alternate item that we were able to ship out in a timely manner
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionAfter speaking with the consumer via phone and
collecting further details about his experience we ended up processing a full
refund for the order which will post back to the consumers account within the
next 2-business daysIn addition we also processed a new order for the
consumer that contained the original item that he ended up canceling at no cost
to himself. We have also placed a $
*** *** credit on the consumer’s account that can be used towards a future purchase
with us at any time
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***