Hammond-Wetmore Drilling LLC

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the outcome for the gift returnedWe show that the refund was applied back to the purchaser method of paymentThe consumer did reach out to ***
*** to receive a timely resolution.We sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that a credit was applied to our consumer's account as a store credit on January 13, in the amount of $The consumer did place an order using the store credit on January 13, 2017.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at (*** ***Sincerely, *** * *** *** ***

Hello Victor Morales and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and details regarding the situationThe consumer reached out to Fan Services and were unable to receive detailed explanation as to why the account was blocked We are sincerely sorry
for the inconvenience this has caused and for the delayUpon review of the account, we show the consumer placed an order and applied a $credit that was available on the accountDue to a system error, the $credit was not immediately removed and the consumer placed more purchases with the $credit being applied to each oneAs a result of this, the account was marked due to fraudulent activity and we cancelled of the ordersWith each order being cancelled, $was added to the account, however, this credit is not validWe have reached out to the appropriate department to have the credit removedOnce that has been completed, we will unmark so new purchases can be made The consumer created a new account, per the direction of a customer service advocate, however, because the consumer's information was under review both purchases made with the new account were automatically cancelled by the systemThe consumer applied a one-time use promotional code to eachAs a courtesy, we are going to provide a 20% code to be used once the account is unmarked We have contacted the consumer by phone and provided the detailed explanation aboveAn email will be sent once the account is unblocked along with the code as stated above We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, *** *** Executive Fan Relations

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we understand the consumer's frustration in regards to the package not being delivered when needed We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionUpon review
of the complaint, we realized the order was escalated to our *** *** who had already responded to a Revdex.com review that was also submittedWe contacted the consumer by phone to apologize for this situationWe have advised that no order is guaranteed to be shipped out same day and that there is only a high chance it can be if it's placed before noonThe processing timeframe of any order placed is listed on our online helpdesk, however, it is not stated that it would be shipped same dayAlong with the processing timeframe, our help desk assists in calculating shipping methods to determine what should be selected to receive the package by a certain time A refund of the shipping costs have been processed for this inconvenience, we ask that the consumer allow 2-business days for the credit to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
the consumer originally placed her order on December 8, As we do require
all damaged/defective claims to be made within days of the item’s ship date,
the consumers request for an
exchange was denied for being outside of the
policy
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionUnfortunately at this time the item is out of
stock and cannot be replacedAs a one-time courtesy we welcome the consumer to
send the item back for a refundWe provided this resolution to the consumer
via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution goes beyond what was expected I appreciate their response and customer service I believe laundering instructions would have been helpful in preventing this problem and know it will help nowI am thankful for everyone's help
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we understand the consumer's complaint in regards to the shipping costs and options that were not available the day the consumer used their promotional codes. We are sincerely sorry for the inconvenience
this has caused and for the delay in resolution; we also understand the consumer's request for free shipping to be providedAs a one-time courtesy, based on the representation of our agent, we have refunded the shipping charges on the orders provided, in the amount of $127.84, to the original payment methodWe ask that the consumer allow 2-business days for the credit to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
we see that you have received the incorrect item multiple times
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have issued a full
refund for the item on
December 18th, in the amount of $We have also given the
customer a total of $in store credit and she is not required to return
the incorrect item to usWe called this customer on December 18th
and left a detailed message of the refund
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the item received is not what was desiredThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience
this has caused and for the delay in resolutionWe have processed the refund for the item as the consumer has desiredWe ask that the consumer allow 2-business days for the credit to reflectThe consumer has been emailed with this information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer was not refunded for her original shipping charges
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionUpon further
review, we have issued a refund
for the original shipping charges, in the amount of $5.99, that will post back
to the original form of payment within 2-business daysWe have also given
the customer a total of $in Merchandise Credit for the inconvenience
experiencedWe have called the customer and left a detailed message regarding
the refund and the merchandise credit
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Revdex.com:
It is important to note that the explanation of what occurred is quite different than the explanation given to me both times that Fanatics was contactedI was told there was an error in the factory and they had not posted the creditI was also told I would receive an email in 3-business days regarding the creditThis was November I am not sure why the explanations are different and why I did not receive the email in July as noted in the replyI guess the need to tighten up the customer service department and allow these people to have access to what is really going on is importantTo get three different reasons for why or how the problem occurred is suspicious I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with reservations
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on Monday, December 11, for a single item: *** Men's Reebok *** *** *** *** *** *** ***
HoodieThe item is a Manufacturer Direct item, meaning it is shipped directly from the manufacturerAt the time the order was placed the item had an anticipated shipping date of no later than Wednesday, December 27, Unfortunately, the vendor was unable to comply with that shipping promise as expected and the date was pushed back to December 29, This was communicated via e-mail, as the consumer stated in his complaintFinally on 1/4/we received word from the vendor that they no longer had the item available and would not be able to fulfill the shipmentWe cancelled and refunded the order in full right away and communicated this via e-mail to the consumer We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe completely understand how upsetting this situation has been and we truly are sorry for the ongoing delay and frustration we have causedA full refund has been issued for the purchaseWe understand the consumer is unlikely to order from us again, but we would like to provide him with a coupon for 30% Off + Free Shipping on his next purchase, should he choose to make oneWe hope he will allow us an opportunity to redeem ourselves in the futureThe discount can be redeemed by applying the following code to the final stage of checkout on the next purchased made: ***We hope this is acceptable and we urge the consumer to please let us know if there is anything else we can do to make this right We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and details regarding the itemThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused
and for the delayWe have contacted the consumer by phone to advise of the policy and that we cannot process an exchangeAs a one-time courtesy, the item can be returned for a refund and a new item can be purchased at a discounted price We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I trust that the Revdex.com of *** *** will monitor this business for similar complaints of delayed refunds with vague explanations of "system error" and "refund wasn't processed properly." Regards,
* * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint:
I am rejecting this response because: I still do not feel this issue has been fully resolvedThe autographed photo was well in stock when orderedThey should be able to find a way to deliver what was promisedA merchandise credit is worthless since I won't be doing business with them again If they cannot honor this order, how could I ever trust them to honor any order in the future?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you for your prompt resolution of this matter Regards,
*** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see order was not delivered by the date providedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience
this has caused and for the delay in resolutionWe have reviewed the consumer's order and can confirm a full refund of the purchase was processed on December 23, We ask that the consumer allow 2-business days for the credit to reflectWe can also confirm the package was delivered in time for Christmas as desiredThe consumer has been contacted via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** **

Hello *** and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the information and found that the order has not shipped by the ship date providedThe consumer did not reach out *** *** to receive a timely resolution. We are sincerely sorry for the inconvenience this has
caused and for the delay in resolutionA refund has been processed per the consumer’s request and the package will be shipped from the warehouseA voicemail was left via phone and an email was sent with the refund information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at ***.Sincerely,*** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the item received was not sized as the consumer neededThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe do our best to advise our consumers that a custom item cannot be cancelled, modified or returned and refundedWe understand the frustration caused by this, however, this item was selected as a custom item on the site, therefore, it was produced in our customization warehouseAs a one-time courtesy, we have allowed the consumer to return the item for a refund as we do not process exchangesThe item can be returned for a refund and a new order can be placed for what is neededThe consumer has been contacted via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** ***