Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show that the consumer placed her order on January 5, with business day shippingUnfortunately the customer did not see the processing time of business days listed on the web site at the time of purchase, thus creating confusion in regards to the anticipated delivery date We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAt this time a refund of $for the shipping that was paid has been issued back to the original form of payment on the orderIn addition, we were able to communicate with our warehouse to bypass the processing time of the item to have the order shipped today via [redacted] tracking [redacted] for delivery on January 7, For the confusion that this has created we also issued a $ [redacted] credit to the consumer’s account that can be used at any time towards a future purchase with usWe provided this resolution to the consumer via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that your order will not be delivered before December 25, We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionUpon speaking to the customer on the phone, we have issued the customer a refund in the amount of $for her order not being delivered by December 24, We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer never received their orderWhen they reported the lost package, it was after our return policy timeframe of days to report a lost packageWe are sincerely sorry for the inconvenience this has caused and for the delay in resolutionSince this was shipping internationally, the customer had days to report a lost package, but was told he only had days to report itWe have issued a full and complete refund for the customer on May 10, 2016, in the amount of $115.44, that will post back to the customer’s credit card within 2-business daysWe have called the customer to let them know we have issued a refundHe was also given store credit for the inconvenienceWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

as ive explained numerous times to [redacted] and staff, the account is not open and a refund can not be accepted, also when speaking with [redacted] they will send the money back to [redacted] and I will not be getting itI asked for a simple store credit in which they said they cannot do, I dont understand how they cant simply take a order for me, or send me my sweater I ordered Complaint: [redacted] I am rejecting this response because: Regards, [redacted] **

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer was still subscribed to e-mails from one of our sites We apologize sincerely for the inconvenienceWe have now completed the e-mail removal process and do see that the action has been confirmed – you should no longer receive any marketing e-mails from usWe are unable to stop any transactional e-mails, should you make a future purchase with usYou will still receive an e-mail confirmation and a shipping confirmation in that case We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that you are no unsubscribedWe are alarmed at your suggestion that there is no opportunity to unsubscribe from marketing emailsWe will be reviewing this on our back end to make sure this is corrected immediatelyThe resolution has been provided via response to this complaintWe did not wish to reach out via e-mail to resolve this and further upset the consumer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, We apologize the resolution was not satisfactoryWe have reached out to the consumer to clarify the amount that needed to be refundedAfter further research of both the consumer's account, we have agreed on a refund amount that has now been processed as of February 9, The consumer has been advised of this information through consistent phone communication If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for your help Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 19, The consumer never received the package, however no contact was made to [redacted] so the issue can be fixed We are sincerely sorry for the inconvenience this has caused and for the delayWe have advised the consumer by email that the package shipped from our warehouse on November 20, The package was marked (returned to sender) by [redacted] **, as of November 24, The package wasn't deliverable due to the carrier stating the address was incorrectWhen a package is returned to sender it takes 7-business days for us to receive and 7-business days for item to be processed before issuing a refundWe have issued a full refund in the amount of $and we ask that the consumer allow 2-business days for the refund to post We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show that the consumer has contacted our customer service team on numerous occasions regarding issues with three of her most recent orders with usWe see that there were concerns regarding price matching for orders [redacted] and [redacted] and additional concerns regarding our return policy and time frame for order [redacted] We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAt this time we have issued an overall refund of $for the price match discrepancy and waived the cost of our return label fee so the consumer may send her item(s) back at no cost to herselfThe consumer has also been provided with our direct contact information for any future questions or concerns that she may have We provided this resolution to the consumer via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and see that the consumer placed the order on Sunday, December 18, for items that were advertised as part of our holiday “Guaranteed to Get There” promotionThe consumer contacted us on 12/indicating that [redacted] Tracking portal expected delivery on 12/instead of 12/as we advertised for the promotionThe consumer was clearly upset and we attempted to process a replacement for the package in order to get it to her in time for the holidaysUnfortunately, most of the items were out of stock, and only one of them was able to be reshippedWe are truly sorry for the anxiety and frustration this caused to the consumer this holiday seasonWe received this complaint several days after it was filed, but on review we do see that the original package was ultimately delivered on 12/We are so happy to see this! We have issued a full refund for the remaining balance on the order as we still failed to deliver by the 12/advertised dateWe welcome the consumer to keep the duplicate item that was shipped as our gift for the inconvenienceWe left a voicemail for the consumer to discuss further if neededWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] .Sincerely, [redacted]

Hello [redacted] *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Saturday, December 02, for a single item: [redacted] Custom Game Jersey – CustomizedThe items was a Drop Ship item, meaning the inventory is controlled and shipped directly from the ManufacturerInitially the item was expected to ship no later than December 14, with a promised delivery date of no later than December 26, Unfortunately, on December 28, we were notified by the vendor that they did not have the item available and that they had cancelled the item on their endThis resulted in the order being cancelled and refunded on our end as we would not be able to fulfill the order We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe understand completely how upsetting and inappropriate this is to the consumer, especially in a situation where the item was intended for a Christmas giftWe are so truly sorry that we let the consumer down this way, and we understand why she feels we are incompetent and dishonestWe would like the consumer to know that we would never have intentionally collected her money and promised her a product if we believe it would be held in limbo and then cancelledWe know how upsetting this is and we are sorry to have let her and her *** down for ChristmasWe understand the consumer will be hesitant to purchase from us again in the future, but we would like to offer a coupon for 30% Off + Free Shipping on her next order – should she choose to make oneThe discount can be redeemed by app-lying the code [redacted] during the final stage of checkoutIf there is anything else at all we can do to make this right, please let us know and it would be our pleasure to assist We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me even Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Again this is a lie!!!! Its funny how all of sudden it is now a "third party"I live in [redacted] and are friends with [redacted] peoplethey seen the hat and said it was counterfeit and do not lend there name out!!! There are also other [redacted] products that are fakes on fanatics [redacted] They sell [redacted] products with certain [redacted] university's that do not even have contracts with [redacted] Again the vendor they use for [redacted] is miss leading the publicTHIS HAT IS 200% NOT [redacted] ITS NOT ABOUT THE MONEY!!!! IT'S THE PRINCIPLE OF ITI tried go the nice wayI called fantatics [redacted] many times and was ignoredNot until I contact Revdex.com do they respondThen each response is a different story??? I will just turn the item over to [redacted] and there counterfeit department let them handle itThanks for making me feel like a liar and a thief! I tried to continue to buy from your company but will no longer be doing thisI will switch to [redacted] for now on!!! Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer received a damaged item and wants to return past our day timeframe for damaged items We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a full and complete refund for the item, in the amount of $We sent the customer a pre-paid return label as wellWe called the customer and left a detailed message as to what was done We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, We apologize the resolution is not satisfactory and understand how frustrating this isWe have processed both refunds and ask that the consumer allows 2-business days to reflect If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show that the tank top the consumer ordered is made with distressed screen print graphics and is supposed to give off a “cracked” appearanceAfter speaking with the consumer via phone, he advised us that he was not aware what distressed meant when he made the purchase but is happy with the item since it is supposed to appear that way We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionDue to the confusion in regards to the items appearance we have processed a 50% refund in the amount of $which will post back to the consumers account within 2-business days We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that consumer placed an order with us on May 19, The consumer then contacted us on May 25, stating that three items were missing from his order and the items were needed by Monday, May 29, A replacement was processed on Friday, May 26, with standard deliveryUpon review of the order, there was not enough time for the replacement to be delivered by Monday, May 29, and per the consumer’s request, a refund should have been issued We do see that the consumer refused the package on June 03, We have contacted the consumer via email to inform a refund was processed, but not approvedAs of June 13, 2017, the refund has been approved and we have refunded the remaining amount of the purchase for this inconvenienceWe ask that the consumer allow 2-business days for the credit to reflectThe consumer has also been contacted by phone with a voice message left We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the order details and see that the order was placed on Friday, November 11, for two itemsThe total value of the merchandise was $(not including shipping) and the consumer applied a 25% off coupon (AGENT) to the order that reduced the cost by $evenWith the shipping included, the total price of this order was $Unfortunately, at the time of shipment, it was found that the [redacted] Performance Polo XL was out of stock and could not be fulfilledDue to the coupon being added to the whole order at check out, the value of the item was reduced by $15, and the value of the item refunded was $This refund was issued on 11/16/2016, as we advised when she contacted us about her order We are sincerely sorry for the inconvenience this has caused and for the delay in resolution We understand that it is possible the refund was overlooked on her statement as she was expecting it to be a different valueHowever, we have included the confirmation of the credit belowIf the credit cannot be located in the consumer’s bank statement, we urge her to contact her bank immediately as they now have control of the funds and the ability to deposit them into her account CREDIT ISSUED NOVEMBER 16, XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Request ID [redacted] Merchant Reference Number [redacted] Date Nov 05:29:PM Applications Credit Card Credit [redacted] $$*** We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer will not be receiving her original package on time We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have spoken with the customer via telephone to let her know that we issued a refund for the item, in the amount of $17.27, plus sent her replacements that will be delivered at 10:30am on Friday, December 18th We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]