Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the alternate item purchased was not received as desiredThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe understand how frustrating this experience has been and truly apologize an item was not received in time for the holiday as desiredWe have processed a full refund of the order number provided, please allow 2-business days for the credit to reflectThe consumer has been contacted via email and a credit has also been provided towards a future purchase We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Tuesday, November 28, for two Youth XL items, including the Youth [redacted] White [redacted] Cool Base Jersey – Customized which was to ship directly from the manufacturerThe consumer contacted us on 12/08/to let us know that the item she received was much too large to suit her needs and that she felt the size chart was incorrectA request was entered to return the item, but it was denied due to the item being custom made by the vendorWe understand how frustrating this issue has been for the consumer and we apologize for the inconvenience this has caused We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a full refund for the purchase and ask that the consumer please keep the items she received as our gift for the frustration this has causedThe refund was issued today, 1/10/and should reflect back to the original method of payment within 2-business daysWe ask that the consumer please let us know if there is anything else we can do to make this right and it would be our pleasure to assist We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The letter states the buyer contacted [redacted] and not Fanatics [redacted] themselvesI called [redacted] myself and Read them the style number on the tag and it does not exist in there inventoryThe style number on the tag does not match the receipt or the description onlineI do not believe that they went any further other then to try to buy me off with An insult reallyAnd like I told them in that email response I also have several mugs with the logos that have come offSo they also sell other items they either make themselves or have a buyer who is not authorized in selling Merchandise from ***, ***, [redacted] etc Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order December 18, However, the consumer was under the impression the order was set to be delivered by Christmas due to the coupon code used at checkoutThe consumer reached out to [redacted] on December 24, 2017, and was advised the promotion used at checkout didn’t qualify for delivery before Christmas We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by email and advised we have processed a full refund for any inconvenience used at checkoutThe refund was issued in the amount of $and we ask that the consumer allows 2-business days for the refund to post back to the original form of payment used at checkout We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account in regards to the return being processed to the purchaserThe consumer reached out to [redacted] and were unable to get a timely resolution to their issue We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have contacted the consumer by phone and were unable to connect with themWe left a voicemail and sent an email with the following resolutionA member of the [redacted] team previously spoke with the consumer through a review site and a new order was placed at no charge to the consumerWe did experience a system error that prevented the order from processing for a few days, however, it was shipped on March 16, and delivered on March 19, We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Thank you for your responseWe are so sorry that we were unable to resolve this to your satisfaction regarding not one but two orders!As mentioned before we have upgraded our system recently and it had some incredibly frustrating and challenging effects on our inventory levels, shipping delays, and order managementWe were able to get your most recent order pushed out and see that it was marked as delivered on 12/- the following dayWe are so pleased to see thisAs a courtesy we have refunded the $you paid out of pocket on this order, and we would like you to keep is as our gift to you for the on going frustrations we caused youPlease let me know if there is anything else I can assist you with at all and it would be my pleasure to helpSincerely, [redacted]

Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us on multiple occasions in regards to the jersey he purchased and the confusion around the patch, description and title on our webstore We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the new return label has been sent and the original jersey has been returned for a full refundAlso, a new order has been placed for an alternate item in efforts to receive a more appropriate item that will fit the requestFor the inconvenience, we have provided a total of $Promo Credit that was applied to the new purchase and we have waived the return label fee alsoWe provided the resolution via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on Tuesday, December 06, for a single t-shirtThe consumer selected a 2-day shipping method, and expected the package to arrive by the end of the weekUnfortunately, the package left the house in two business days instead of the one day that was expected, the delivery did not occur until the following MondayWe are truly sorry for the frustration this caused, and that the consumer had a difficult time getting assistance from [redacted] when he contacted us We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAs a courtesy for the upset this has caused, we have refunded 50% of the value of the order back to the original method of paymentThe refund amount is $and it should reflect back into the bank account within 2-business days depending on the bank policy We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer returned an item from an order placed on November 24, The item was received and processed on February 3, and a refund was set to be issued in the amount of $The consumer reached out to [redacted] and was advised the refund was sent back to the original form of payment used at checkout We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by phone and left a message apologizing for the gift return being improperly processedWe have sent the consumer the requested item in a size small and the item is set to be delivered by February 20, We also emailed the above the information to the consumer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Monday, October 19, for multiple itemsAs the consumer indicated, these items were shipped from two separate locations in two separate packagesWe do see that one of the packages was processed as and refunded to the credit card on fileThe second package was refunded back to the account balance in error by our returns processingWe do see, however, that the credit was manually credited back to the consumer on 10/per the transaction summary below: CREDITED Credit Card Type [redacted] Card Number XXXXXXXXXXXX [redacted] Expiration Date 04/Amount Order ID # [redacted] Order Description Transaction Date 10/19/09:11:EDT Transaction Reference Number [TxRefNum] [redacted] We also see that an additional credit was issued on 12/as a courtesy for the frustration the customer experiencedThis refund is detailed below: CREDITED Credit Card Type Discover Card Number XXXXXXXXXXXX [redacted] Expiration Date 04/Amount Order ID # [redacted] Order Description Man Ref for Order of Oct -- Transaction Date 12/11/18:27:EST Transaction Reference Number [TxRefNum] [redacted] We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe understand how frustrating this was for the consumer and have added a credit of $to her account to use towards a future purchaseWe understand she is hesitant to shop with us again, but we do hope she will give us another chance after this error We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us on shortly after the order was placed to check on the shipping time frameWhen she realized they would not arrive in time, she requested to cancel the orderThe request was put in, but due to the items being customized, the request to cancel was declined and all items shippedThe consumer requested to speak to a supervisor, who also did not approve the cancellation We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have approved the return of the items as a one-time courtesy for the inconvenienceThe consumer was advised that once return tracking information was activated, a full refund would be issuedThe return movement started on 8/25/and the full refund was issued back to the original method of paymentThe resolution was provided via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delayThe consumer reached out to [redacted] and were unable to receive a timely resolutionWe are sincerely sorry for the inconvenience this has caused and for the delay in resolutionThe order has been escalated for quick and expedited shippingA voicemail has been left via phone and an email has been sent to the consumerA confirmation email with tracking will be sent to the consumer once the order has been shippedWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] .Sincerely, [redacted]

Hello [redacted] and Revdex.com of [redacted] , Upon receiving this complaint, we reviewed the account and found that system issues were preventing the customer from being able to view and use the store credit we provided We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe were finally able to correct the error that was preventing the customer from viewing the correct amount of store credit that we provided herThe customer is now able to access her store credit, in the amount of $We have sent the customer a detailed email letting her know she can now access her funds We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Although they did as requested, they did it only after contacting Revdex.com, if this would have been done the first time I requested the refund, all this would have been unnecessaryI feel that I was inconvenienced to have to go through these steps and wonder how many other people did not get this service simply because they grew frustrated with their incompetent customer serviceI also find it extremely coincidental that the order was shipped just a few hours after the Revdex.com sent the complaint, it appears that they are only helpful when an agency such as yours becomes involved Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer received a 25% discount on his order and he wants 30% We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued an additional refund for an additional 5%, as a one-time courtesy, in the amount of $40.00, that will post back to the original form of payment within business daysFor future reference, promotions can only be used for the time specifiedNew promotions cannot be used on previously placed orders We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer’s gift return was not done correctly We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionPer a telephone conversation with this customer, we have issued a refund to the gift recipient’s account on the website, in the amount of $ We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and do see that the consumer contacted multiple times about the significant delays in shipping her purchase to herWe are truly sorry for this inconvenienceWe see that she requested the order be canceled on more than one occasion, but this was unable to be processed due to recent system changesThe packages shipped on 10/26, but we do not see that any transit scans were madeThe package was never marked as delivered We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a full refund for the original purchase price, and we welcome the consumer to keep the items if they are received as our gift for the ongoing inconvenienceWe welcome the consumer to reach out directly if she has any additional questions or concerns via the phone number listed belowThis is a direct link to a member of [redacted] and we welcome the opportunity to discuss this matter further, if desired We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer purchased special event items on January 22, One item was set to be shipped by January 26, and the other was set to be shipped by January 31, However, there was an error made within our fulfillment center therefore the package was shipped out with the incorrect shipping methodThe consumer reached out to [redacted] and was unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by phone and apologized the package wasn’t expeditedWe also advised a full refund for the item was issued in the amount of $and we ask that the consumer allows 2-business days for the refund to post We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order for a pre-sell item on September 18, The item was set to be shipped by October 16, 2017, unfortunately the order became delayedThe consumer reached out to [redacted] regarding the issue, and was advised by a customer service agent that the order has been set back until October 23, However, there was production issues and weren’t able to fulfill the consumer’s order within a timely manner We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have cancelled the consumer’s order and processed a full refundThe refund was issued in the amount of $and we ask that the consumer allows 2-business day for the refund to postThe consumer has been contacted by phone, we left a message stating the above informationWe also emailed a 20% discount code for a future purchase for the inconvenience we may have caused We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with a system error that occurred while the consumer placed their orderWe show that the system error processed a duplicate order that led to our consumer being charged twice We sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that we did issue a refund for the duplicate order on January 17, The refund amount total was $We also show that we emailed return labels to our consumer on January 17, We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ( [redacted] Sincerely, [redacted] * [redacted]