Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Sunday, December 18, for a single item shipping to [redacted] As advertised on our Help Pages, the transit time to [redacted] is 5-business days and an alternative expedited shipping method is not offered at this time for [redacted] shipmentsAccording to [redacted] tracking (see link below) the package was shipped and received within that time frame [redacted] We apologize sincerely for the frustration and confusion this has caused and for the delay in resolutionAs a one-time courtesy for the inconvenience this caused, we have processed a refund for the $shipping that was paid at checkout as well as added a $credit to the account to be used towards a future purchaseWe hope this resolves this issue to the consumer’s satisfaction, and we apologize again for the confusion We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, We apologize the resolution is not satisfactoryUnfortunately, an item not being returned cannot be refundedWe have provided a refund of 50% since the item was said to be defective and gifted awayWe have advised the consumer of this information on October 16, via email and contacted the consumer by phone on October 20, and left another voicemail We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because you have clearly not resolved my issueAs you stated, you cannot guarantee the resolution can be metYou also stated even if it can be met a timeframe was not and cannot be givenAlthough you reiterated my concerns nothing has been done to address them specifically.Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and see that the consumer placed the order on Wednesday, December 14, at 5:56:PMAt the time of purchase the item was advertised along with the following message: “Your item is being carefully designedThis product ships out within business days separately from other items ordered, and WILL NOT arrive by 12/23." The order was placed too late in the evening on the date of purchased to have been considered a part of that 6-day time frameThe package shipped on 12/on the 6th business day as advertised before payment for the purchase was collectedWe see that the consumer selected the standard ground shipping method that is advertised as a 3-business day delivery expectationThe package was delivered on Tue 1/03/at 3:pm, per FedExThis was the 7th business day as the two observed federal holidays were not included in this expectation as business daysWe are truly sorry for the anxiety and inconvenience this caused the consumer so close to the holidaysWe do understand that this was frustrating for the consumer, and caused an inconvenience during the holidaysThe consumer was provided with a 30% refund ($11.93) for the value of the order on 12/as a courtesy for any frustration that was experiencedHowever, we both shipped and delivered this product within the time frame that was posted on the site prior to payment for the orderWe have issued an additional refund of $for the shipping paid as a one-time courtesy and we welcome the consumer to reach out if there is anything else we can assist with in regards to this issueWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] .Sincerely, [redacted]

Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us regarding the refund she was issued for the shirt she returnedThe item was included in an order that included items total and paid for with a mix of store credit, coupon, and credit card When the item was returned, our system did not properly allocate funds from the returned item to the credit card and instead returned the money to the consumer’s account balanceThe consumer then reached out to our service center and was not able to have her issue properly heard or resolved We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been fully credited at this timeFor the inconvenience, we have provided a total of $Promo Credit to your accountWe provided the resolution via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Sarah [redacted] Senior Fan Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] From: [redacted] ( [redacted] [redacted] >Date: Fri, Feb 5, at 9:AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >The company and I came to a satisfactory agreement This is no longer an issue[redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the incorrect item was receivedThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe understand how frustrating this has been to our consumerWe can confirm a refund for the incorrect item has been processed as of December 27, and would have posted to the form of payment used at checkout within business days of that dateThe item is not required to be returnedThe consumer has been emailed with this information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer purchased an item as a gift, and once the gift recipient received the items it wasn't a perfect fitOur consumer returned the item back to our warehouse to receive a refundThe consumer did reach out to [redacted] to receive a timely resolution.We show our consumer was concerned with the timeframe it was taking for the refund to be processedOur consumer called just to receive clarification that her refund would be processed, however we failed to provide a resolutionWe sincerely apologize for the inconvenience this has caused and for the delay in the resolutionOur consumer was issued a full refund back to the method of payment used at the time of the purchaseWe would like to advise that a credit in the amount of $was added to the consumer's account as a courtesy for the inconvenienceThe consumer has been contacted by phone and provided the date the refund was processed.We will handle any opportunities for coaching internally, and we thank the consumer for taking the time to let us know about her experience.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe truly are sorry for this awful experience, and we hope she will allow us another chanceWe ask that she please let us know if there is anything else we can do to make this rightIf we can be of any further assistance, please don’t hesitate to contact me directly at ( [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show that the consumer first contacted us in an effort to try and locate their orderAfter being advised that the package was marked as delivered, the consumer confirmed the package was never received and requested a full refund for the lost packageAfter being advised a refund had been issued, the package turned up leading the consumer to reach back out to us for further instruction on how to proceedThe consumer sent the items back to us and after multiple attempts to locate their refund, have still not seen the credit We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAt this time we can confirm that a full refund has been processed back to the original form of payment on December 23, Depending on the consumers financial institution, it can take anywhere from 2-business days for this money to reflect back in their bank accountAs an additional effort to win back their trust we have issued a total [redacted] credit of $that can be used at any time towards a future purchase with usWe provided this resolution to the consumer via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 8, The item was set to be shipped no later than December 12, 2017, however the order became delayed .The consumer reached out to [redacted] and was unable to receive a timely resolution on when the item will ship We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by email and apologized for any inconvenience causedWe advised the consumer the order was cancelled and refunded on December 15, The refund was issued in the amount of $and our refund process takes 2-business days to postThe consumer was also advised the promotion code used at check out (***), was for free shipping on orders over $onlyWe have offered a 20% refund on the consumer’s next order once it’s placed We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of [redacted] , Upon receiving this complaint, we reviewed the account and show that the consumer contacted us in regards to the item received not being authenticWe did reach out to our warehouse who confirmed that there were no known issues with the inventoryGiven this response, we also reached out to our buyers who contacted [redacted] directly who also advised that there is nothing wrong with the item we provided to the consumer We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAt this time we have processed a full refund for the order and advised the consumer that he is not required to send the item back at this timeIn addition, we also issued a $ [redacted] credit that can be used towards a future purchase with usWe provided this resolution to the consumer via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 4, Unfortunately, the consumer was overcharged in shipping due to a system errorWhen the consumer contacted *** [redacted] we refund the shipping charge on December 5, We are sincerely sorry for the inconvenience this has caused and for the delayWe contacted the consumer by phone and confirmed the refund was receivedWe also refund the consumer an additional $for the inconvenience causedWe ask that the consumer allows 2-business days for the refund to post We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the details regarding the initial delays and further issuesThe consumer did reach out to [redacted] and was unable to receive a timely resolutionWe are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have attempted to make contact with the consumer by phone and have been unsuccessful, however, we have left voicemails with callback numbers We have reviewed the situation and understand the frustration with the delay of the two jerseys purchased on January 22, Because the items ordered are special event items, we provide a special shipping date that cannot be changedDue to us failing to have the item shipped on February 2, 2018, the consumer requested a cancellation and refund of the merchandiseFor the inconvenience, a 50% discount code was provided as free expedited shipping on the next purchase The consumer then placed an order on February 5, for [redacted] merchandise and contacted customer service via chatThe consumer requested a 50% refund and free expedited shipping which was honored and processed to the form of payment used at checkoutBecause this was manually refunded, the discount code previously provided is still active and can be used on a future purchase, however, free expedited shipping will not be applied In addition, the consumer has been in contact with the [redacted] department via email where they requested two Youth Nike [redacted] Midnight Green [redacted] LII Bound Game Jerseys to be sent at no chargeUnfortunately, this is not a request that will be fulfilledThe consumer has been granted 50% and free shipping on an active order and has an additional 50% to use on a future order We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: My card was charged the 17th of October and was not even shipped until days later on the 26th and as of right now November 2nd I still have not received the itemdays ago they took my payment no problem and [redacted] cannot blame the shipping company as they never sent the item until days after the payment was already madeIs that good business? When I contacted them through chat they blew me off and did nothingThey deserve an F rating from the Revdex.com Regards, [redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and see that the order was placed on Friday, December 16, for a Men's Gray [redacted] Arch & Logo Pullover Hoodie and we see that it was processed through our shipping department on 12/19/and sent via [redacted] (http:// [redacted] ) and their online tracking portal indicates they never received the packageA replacement was processed on December 29, and shipped the following dayAccording to [redacted] the replacement was marked delivered on Thu 1/05/at 11:amWe apologize sincerely for the frustration and confusion this has caused and for the delay in resolutionIn addition to the replacement being issued, we do see that a full refund in the amount of $40.58n was issuedWe hope this resolution is satisfactory and welcome the consumer to reach out if there is anything else we can do! We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] .Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on Thursday, October 26, for a single item that shipped on October 30, On 11/the consumer contacted us regarding returning his item for an exchangeAs indicated in this complaint, he was advised that we no longer offer exchangesInstead, we offer the option to return the item for a refundThe consumer attempted to process his return via the online portal, but was having issues that our agent was unable to assist with at the time of the contactA ticket was created (Ticket # [redacted] ) for return instructions to be sent to the consumer so that he may return the itemWe understand the wait time for the ticket to be processed can be frustrating and we would like to assure the consumer that we process these requests as quickly as we can, the processing time can take 2-business days during the busy holiday season We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have submitted a new Merchandise Return Label to the consumer via e-mailAdditionally, we waived the fee associated with use of our label, so once the return is processed a full refund of the original cost will be issued We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was not shipped within the timeframe providedThe consumer reached out to [redacted] and were unable to receive a timely resolution and unfortunately, we are unable to cancel or modify an order after a specific timeframe We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm one item was shipped, however, was received incorrect and the other item was cancelled due to being out of stockWe have processed a full refund of the purchase as well as reshipped the incorrect item to the consumerThe consumer has been contacted by phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the returned item was not refunded within the timeframe providedThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionThe purchase has now been refunded and will reflect with business days to the original form of payment used at checkoutThe consumer has received notification via [redacted] regarding the refund of the order We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet and the consumer requested a refundThe consumer reached out to [redacted] and were unable to receive a timely resolution and unfortunately, once an order has been placed, we are unable to cancel it after a certain timeframe We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm one item was cancelled and refunded and the remaining item shipped and is scheduled for delivery November 1, The consumer has been contacted by phone with a voicemail left and a detailed email has been sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]