Hammond-Wetmore Drilling LLC

Hello [redacted] and the Revdex.com of Northeast Florida, Thank you for your responseI am truly sorry that you did not receive my communication on how to log into our site to access your creditI have copied it below for your convenience and to ensure delivery this time: Email 05/25/09:AM [redacted] , Hello [redacted] , Thank you for your feedback about your recent experience! We apologize sincerely that we were unable to locate the order containing the item you sent back to us.We thank you for your patienceAs a courtesy, I have created an account in your name and added a [redacted] Cash credit of $Please log in with the information below, and the credit will automatically deduct from your next order in the final stage of checkoutE-Mail: [redacted] Password: [redacted] Please e-mail me back here once you have placed your new order, and it would be my pleasure to refund your shipping costs as well, after the factPlease feel free to select and expedited shipping method, as a courtesyPlease let me know if there is anything else I can assist you with and it would be my pleasure to help! Sincerely, [redacted] I hope you find this resolution acceptablePlease let us know if you have any additional concerns and it would be my pleasure to assist furtherSincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed on order on October 3, using a $off couponThe order was shipped on October 4, and was set to be delivered by October 13, Unfortunately, the package was marked un-deliverable by the carrier on December 12, Therefore the package was in the process of being returned back to our fulfillment center for a refund to be processedThe consumer reached out to [redacted] and was unable to receive a timely resolution regarding honoring the promotion used at checkout We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by email and advised the return was received on December 6, The return takes 7-business days to be processed back into our fulfillment center before a refund is issuedThe consumer was refunded on December 18, in the amount of $and our refund process takes 2-business days for the refund to postWe have also sent the consumer by email a $off coupon code for a future order We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 17, .The order was purchased with business day shipping and set to be shipped on November 21, However, the order was sent out with the wrong shipping method which was standard shippingThe consumer reached out to [redacted] and was refunded the $paid for shipping Unfortunately, due to the shipping method the package was sent out in, we were unable to deliver the package by November 24, as the consumer requested However the package was delivered the following day at November 25, by the local [redacted] service We are sincerely sorry for the inconvenience this has caused and for the delayWe have processed a 25% refund in the form of a gift certificate for the inconvenience and frustration we may have causedThe gift certificate was in the amount of $and the consumer has been advised of the above information by email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the item was received not as neededThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe see the consumer has been refunded as of December 16, from the escalations teamThe consumer has been contacted via email and a credit has also been provided towards a future purchase We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was not delivered in a timely mannerThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionThe consumer reached out via review sites and the order was reviewed by the escalations teamWe were able to have both items shipped and can confirm, one has been delivered and the second is scheduled to be delivered on December 28, We have reached out to the consumer via phone to provide this informationThe consumer has been refunded, we do ask to allow 2-business days for the credit to reflectA credit has been provided for this inconvenience We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show that on January 29, our warehouse received a return from the consumer that was rejected due to the item appearing dirty and worn after inspection We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe realize that the item was never worn as it was an incorrect fit and are unsure why the item was rejectedAt this time we have processed a full refund for the order which will post back to the consumers account within 2-business daysIn addition, we also placed a $ [redacted] credit onto the consumer’s account that can be used at any time towards a future purchase with usWe provided this resolution to the consumer via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 13, The consumer purchased an item that ships directly from the manufacturer’s fulfillment center no later than December 15, 2017.The consumer reached out to [redacted] regarding the package being delivered by Christmas [redacted] , advised the consumer the package isn’t guaranteed to be delivered by Christmas The item’s description on the web store stated the item wasn’t eligible for guaranteed delivery by December 23, The consumer then requested the order to be cancelled and unfortunately we’re unable to cancel an order that has already shippedThe item must be returned for a refund We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by email and advised according Fed Ex, the package was delivered on December 21, We advised the consumer if the item is no longer needed or wanted, please let us know and a return label will be sentIf the consumer would like to keep the item, a 30% refund in the amount of $will be processed for the inconvenience caused We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: as you can see from the attachment, it says receive by 12/24...no asterisk that says see small fine print or read another policyThey have direct evidence that I was first told full refund, then $ If there was some other policy it should have been referencedThe point is they gauranteed delivery and now are referring to some policy that is not referenced or told to be referencedIt is unfair and unethical, that is the point Regards, [redacted]

Hello [redacted] , Thank you for your most recent response to our resolutionWe want to take some time to apologize sincerely for the inconvenience you have experiencedWe appreciate you providing us with the image of the return form you receivedThis form was sent to you in error from the vendor, and needs a dramatic update to the verbiageWe will reach out to the manufacturer and ensure they correct this matter on their end so that this does not affect any of our valued Fans moving forwardWe have issued a full refund for this order back to the original method of paymentAs this situation was truly an error on ours and our vendors end - we believe that your full satisfaction is our biggest priorityWith that in mind, we do not feel you should have to return this item to receive the refundWe have already issued the credit back to the purchaser, and you are welcome to keep the item you received as our gift to you as a courtesy for the inconvenience and frustration you experiencedWe hope you found this resolution acceptable, and welcome you to reach out again if there is anything else we can do to assist you furtherWe value your business and hope for an opportunity to serve you and your family again soonSincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show that the consumer placed his order on December 20, with business day shippingWith this in place, the order should have been delivered by December 24, at the latest Unfortunately the package was not delivered and missed ChristmasDuring this time, we were offering a promotion that guaranteed delivery by December 24, or else it’s freeUnfortunately the consumer did not read the terms and conditions of the promotion and was under the impression that the entire order total would be refunded for the delay We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAlthough it was listed that the maximum refund for this promotion was $65.00, we have processed a full refund for the order at this time which will post back to the consumers account within 2-business daysWe provided this resolution to the consumer via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the cancelled item was not refunded in the correct amountThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe see the consumer reached out and the refund was processed on December 15, This is something we take as a learning experience and will be sure to report this to the appropriate departmentThis refund was confirmed with the consumer via phoneA credit has also been provided towards a future purchase We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the items ordered were not received correctlyThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm the items are currently out of stock and cannot be replaced, however, we do not want to inconvenience the consumer any further with going through the returns processWe have processed a refund of the purchase and we ask that the consumer allow 2-business days for the credit to reflectWe have also provided a credit for this inconvenience and the consumer is not required to return what has been receivedThe consumer has been contacted by phone with a voicemail left We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: I am rejecting this response because: the return slip with the item that was sent to my days day hassle free return policy Regards, [redacted]

Hello [redacted] * [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order December 17, The order was placed using our Guaranteed To Get There Promotion, however when the package was shipped it was sent with the incorrect shipping methodThe consumer reached out to [redacted] and was misinformed on when the package will be delivered We are sincerely sorry for the inconvenience this has caused and for the delayWe have reached out to the fan by email and apologized for any inconvenience causedWe confirmed the consumer was fully refunded for the order in the amount of $We ask that the consumer allows 2-business days for the refund to post back to the original form of payment used at checkoutWe also offered to send the consumer a free item for the frustration caused and the misinformation provided We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and details regarding the shipping timeframeThe consumer reached out to [redacted] and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delayIn reviewing the order, the special shipping was listed as October 6, The item was available for purchase, but it was not physically available in the warehouse as it was being produced by the manufacturerBecause of this, the shipping date was provided so the Fans could be assured that the item would be shipped no later than that date We contacted the consumer by phone and was advised of an email that was not addressedWe are going to research this and make sure it does not happen going forward, however, because we were unable to catch it in time, we were unable to upgrade the shipping to have the items delivered quickerOne item has been delivered as of October 10, and the second item will be delivered by end of day, October 12, We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Saturday, December 17, The package included a single item and was shipped the following Monday, 12/At checkout the consumer did enter the promotional code that provided free Business Day shipping on the order, which would have guaranteed it by 12/or it is Free*We see clearly that the consumer used a free 3-Day shipping coupon on the orderWe are truly sorry that this was overlooked by the advocate who rejected the request for the promotional refund We apologize sincerely for the frustration this has caused and for the delay in resolutionWe have issued a full refund for this purchase as a courtesy for the inconvenienceWe understand the consumer may be hesitant to shop with us again, but we hope she will give us another chance to serve her soon! We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 23, However, the consumer’s order was cancelled due to verification issues regarding the payment information submitted at checkoutThe consumer reached out to [redacted] and was unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by email and advised the order was cancelled by our [redacted] department due to verification issuesWe have provided the consumer with a 25% discount code to honor the original promotion used at checkout We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer received a defective itemThey reached out to [redacted] and were unable to get a timely resolution to their issue We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have processed a full refund and a credit has been provided towards a future purchaseThe consumer has been contacted by phone and is satisfied with the refund We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: No I do not believe that a "human error" is an acceptable explanation when you AUTOMATICALLY DEDUCT from MY RETURN! WITHOUT NOTIFICATION TO ME I HAVE NO ESP, HOW WOULD I KNOW THAT YOU DEDUCTED THE ENTIRE COST OF THE ITEM BECAUSE OF A TAG, OR EVEN IF THAT WAS YOUR POLICY?Our Return Process is simple and hassle freeYou can return your merchandise to our warehouse up to days from your item's ship date.Returns must be in original condition, unworn/unused with original tags and labels.Your return item(s) will be inspected upon arrival before your refund is processedOnce we receive the returned merchandise, we will credit your account within business daysYou will receive a confirmation email once this is completedOriginal shipping charges are not included in the refunded priceBased on your financial institution, it can take up to to business days to reflect on your account statement once your refund is processed.For more information regarding our return process, please review our Return Instructions.Please Note:If items are returned after our day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choiceA merchandise credit or refund will not be credited to your account.Customized items are final sale and cannot be returnedIf a customized item is returned, we will not be able to accept the return and will donate your merchandise to a charity of our choice.If an item is returned to us in error (order not placed on our site), we will ship your merchandise back to you.Manufacturer Direct Items have a different return policy, for more information please visit Manufacturer Direct Returns.Please review our other return instructions for Damaged or Incorrect items.If you are looking to return a gift you received, please review our Gift Return answer for more informationPlease Note:If items are returned after our day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choiceA merchandise credit or refund will not be credited to your account.Customized items are final sale and cannot be returnedIf a customized item is returned, we will not be able to accept the return and will donate your merchandise to a charity of our choice.If an item is returned to us in error (order not placed on our site), we will ship your merchandise back to you.Manufacturer Direct Items have a different return policy, for more information please visit Manufacturer Direct Returns.Please review our other return instructions for Damaged or Incorrect items.If you are looking to return a gift you received, please review our Gift Return answer for more informationMAYBE YOU SHOULD NOTIFY THE CUSTOMER! That would be PROPER CUSTOMER SERVICEi mean you have my email, my address, my phone! You have obviously taken the position that your company takes no responsibility as you keep saying it is my fault! Regards, [redacted] ***

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and show that the consumer placed her order on December 17, which guaranteed delivery to her in time for Christmas Unfortunately there was a delay with the shipment of one item on the order resulting in a delivery of December 31, We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAt this time we can confirm that a full refund for the delayed item has been processed back to the original form of payment on December 24, This refund should post back to the consumer’s bank account within 2-business daysIn addition, the consumer has also been issued a total [redacted] credit of $for the inconvenience that can be used at any time towards a future purchase with us We provided this resolution to the consumer via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]