Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the order was placed on Sunday, December 18, 2016 for a single item shipping to [redacted]. As advertised on our Help Pages, the transit time to [redacted] is 5-10 business...

days and an alternative expedited shipping method is not offered at this time for [redacted] shipments. According to [redacted] tracking (see link below) the package was shipped and received within that time frame.   [redacted]     We apologize sincerely for the frustration and confusion this has caused and for the delay in resolution. As a one-time courtesy for the inconvenience this caused, we have processed a refund for the $14.95 shipping that was paid at checkout as well as added a $20 credit to the account to be used towards a future purchase. We hope this resolves this issue to the consumer’s satisfaction, and we apologize again for the confusion.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Thursday, October 27, 2016. To this date – December 16, it still has not shipped. We recognize that this is unreasonable amount of time to wait...

for a package! We believe that we are out of components needed to complete this item, and it has been stuck in our system.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a full refund for this purchase. We are going to leave the order active and attempt to get it shipped as soon as we restock the components. We are unable to guarantee shipment, and it is possible the order will get cut. However, if it does ship we ask that the consumer keep it is our gift for this inconvenience. We have also added a $30 credit to the account to use towards a future purchase. We understand Mrs. [redacted] is hesitant to ever purchase with us again – but we are hopeful she will give us another chance in the future.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 24, 2017. However the order was supposed to be shipped with expedited shipping, to ensure the package was received by a deadline...

provided by the consumer. Unfortunately, the package was sent out with the incorrect shipping method, therefore the package wasn’t received. The consumer reached out to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and advised a full refund has been issued in the amount of $62.20 on November 29, 2017. We ask that the consumer allows 2-7 business days for the refund to post back to the original form of payment used at checkout. We also offered the consumer a 25% discount towards a future order for the inconvenience caused.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer had not received the proper refunds for the items that were returned to our warehouse. The consumer reached out to [redacted] and were unable to receive a timely...

resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We can confirm the consumer has received the refund amount as requested in the stated desired outcome. The consumer has been contacted by phone and an email with a direct number for any further assistance.    We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and noted an email received from the consumer requesting a replacement and not a refund.   We are sincerely sorry for the inconvenience this has caused and for the delay. We were...

contacted by the consumer on August 22, 2017 asking for the third replacement to be inspected before shipping, therefore, the third replacement was processed. We have now had that replacement cancelled and refunded in the amount of $468.15 which includes the merchandise, taxes and shipping. We ask that the consumer allow 2-7 business days for the credit to reflect. The consumer has been advised of this via phone.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and were unable to locate the Order # [redacted] in our system. We did review the Order Confirmation page that was attached, and see that it is valid – however, we never received...

payment for this item. We reached out to our Settlements team to do further research into our payment system, and it was not able to be located. We are aware of a glitch that sometimes occurs with orders containing “Design Your Own” items that cause them to not funnel through our systems properly. We have been actively working to resolve this issue, and we are truly sorry for the frustration and inconvenience this has caused the consumer.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have been unable to reach Mr. [redacted] by phone, and welcome him to call us at the number listed below, and in the voicemail left. We have provided a $40 credit to be used towards a new purchase, and it would be our pleasure to assist him in placing a new order with this credit, in addition to receiving free expedited shipping! We have provided this resolution via e-mail.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the item received was not sized as the consumer needed. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. We do our best to advise our consumers that a custom item cannot be cancelled, modified or returned and refunded. We understand the frustration caused by this, however, this item was selected as a custom item on the site, therefore, it was produced in our customization warehouse. As a one-time courtesy, we have processed the refund for the item and the consumer is not required to have it returned. The consumer has been contacted via email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and details regarding the situation. The consumer reached out to [redacted] and requested an exchange of items that were selected at checkout. Unfortunately, we no longer offer exchanges,...

items are returned for a refund where a new purchase can be made for the size needed.   We are sincerely sorry for the inconvenience this has caused and for the delay. The consumer ordered sizes XL on the original order and upon speaking with a customer service [redacted], it was indicated that a size smaller was needed. As a one-time courtesy, the smaller size, Large, was ordered and shipped. Once received, the consumer contacted customer service advising a size Medium was needed. We have contacted the consumer by phone to advise we are unable to ship another pair of items. The XL items were received and credited to the customer so it could be used to purchase the sizes needed. That purchase was made and escalated for quick shipment. As of November 7, 2017, the Medium sized items have been delivered. The consumer has also stated the Large sizes have been returned.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 8, 2017. The item was set to be shipped no later than December 12, 2017, however the order became delayed .The consumer reached out to...

[redacted] and was unable to receive a timely resolution on when the item will ship.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and apologized for any inconvenience caused. We advised the consumer the order was cancelled and refunded on December 15, 2017. The refund was issued in the amount of $138.00 and our refund process takes 2-7 business days to post. The consumer was also advised the promotion code used at check out ([redacted]), was for free shipping on orders over $30.00 only. We have offered a 20% refund on the consumer’s next order once it’s placed.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer purchased an Autographed [redacted] hockey jersey. We apologize sincerely if there was confusion regarding the lettering on the item. It was authentic in that it had an...

authentic signature on the item from the player. We did receive the return and a full refund was issued on 12/28 for the amount of $207.99.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and
Revdex.com of North Florida,
Upon...

receiving this
complaint, we reviewed the account and show that the consumer first contacted
us in an effort to try and locate their order. After being advised that the
package was marked as delivered, the consumer confirmed the package was never
received and requested a full refund for the lost package. After being advised
a refund had been issued, the package turned up leading the consumer to reach
back out to us for further instruction on how to proceed. The consumer sent the
items back to us and after multiple attempts to locate their refund, have still
not seen the credit.
We are sincerely sorry for
the inconvenience this has caused and for the delay in resolution. At this time
we can confirm that a full refund has been processed back to the original form
of payment on December 23, 2015. Depending on the consumers financial
institution, it can take anywhere from 2-10 business days for this money to
reflect back in their bank account. As an additional effort to win back their
trust we have issued a total [redacted] credit of $30.00 that can be used at any
time towards a future purchase with us. We provided this resolution to the
consumer via phone. 
We greatly appreciate the feedback
and will escalate the information to the appropriate department for further
review, as we are always looking for ways to improve the online shopping
experience for our customers. We feel that the issue has been fully resolved at
this time.
If we can be of any further
assistance, please don’t hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and see that the consumer placed the order on Sunday, December 11, 2016 6:13:02 PM. The order was processed and marked as shipped on 12/13/2016. Unfortunately, the package never had pick up scans...

and we are unsure what happened to the package once it was assigned a shipping label. We are truly sorry for the inconvenience of this. A second order was placed by the consumer on Thursday, December 22, 2016 but ended up being cancelled by our warehouse shipping department when it was found that the item was out of stock. We see that an e-mail detailing this action was sent automatically on 12/23/2016 2:21 AM. We are truly sorry for the anxiety and inconvenience this caused the consumer so close to the holidays. We understand how frustrating this must have been, and apologize sincerely for the upset we caused. A full refund for the original order was issued on 12/27, and the second order was fully refunded on 12/23 at the time of the cancellation. A $90 credit was added to the account due to the escalation and price match. This credit was left on the account and we welcome the consumer to keep it to use towards his next purchase. We understand he is weary to shop with us again, but we do hope he will give us another chance some time. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the item was received and donated due to the item being return not in it's original condition.   We are sincerely sorry for the inconvenience this has caused and for the delay in...

resolution. A voicemail has been left via phone and an email has been sent advising the returned item has been refunded as well as the appropriate taxes.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The business claims that there were multiple attempts made to contact me. I have no record of this business trying to even contact me once. The only e-mail I have from Fanatics Retail Group is in response to an initial inquiry I made to them before I brought this matter to the Revdex.com. I have received no e-mails or phone calls.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delay. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. The order was shipped and delivered, however, the package was not received when needed. We have issued a full refund for this inconvenience. The consumer has been contacted by phone.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order was not shipped within the timeframe that was stated and incorrect information was being provided. The consumer reached out to [redacted] and were unable to receive a...

timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. Upon review of the order, we show the package was shipped, however, there was no tracking information provided and we were unable to confirm it's transit. A complete refund of the purchase was processed as of November 8, 2016. A credit has also been provided for this inconvenience. The consumer has been contacted by phone and email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response becauseYou did not resolve the issue. Calling me multiple times does not resolve the issue either - it doesn’t mean anything for me. Resolve it with a a satisfactory conclusion. Next sop is filing a complaint with [redacted] and posting all the pictures on [redacted] and [redacted] so the world knows what type of scam this company is.
Regards,
[redacted]