Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account in regards to the return being processed to the purchaser. The consumer reached out to [redacted] and were unable to get a timely resolution to their issue.   We are sincerely sorry for...

the inconvenience this has caused and for the delay in resolution. We have contacted the consumer by phone and were unable to connect with them. We left a voicemail and sent an email with the following resolution. A member of the [redacted] team previously spoke with the consumer through a review site and a new order was placed at no charge to the consumer. We did experience a system error that prevented the order from processing for a few days, however, it was shipped on March 16, 2018 and delivered on March 19, 2018.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and can confirm the customer has been advised of the issue with the gift cards used to place the orders.   We are sincerely sorry for the inconvenience this has caused and for the delay in...

resolution. We have spoken to the consumer in regards to the discounted codes he has been provided from another legitimate site. The problem is not the codes he used, however, it is the manner in which they were used.   We have explained to the consumer that we can confirm when the balance is redeemed and when the balance is inquired. With each code used, the consumer checked the balance after and attempted to redeem it again as the balance was not updated. The consumer did state after using the card, they saw the balance was unchanged and attempted to use it again. This is when the system flagged his account after multiple attempts.   We understand how frustrating this has been to our consumer and how inconveniencing it is, however,  we have decided to no longer do business or communicate with the consumer other than in writing. The consumer has been notified of this via physical letter dated January 9, 2017.   We have contacted the site where the consumer purchased the discounted codes and have advised them that we are no longer doing business with this consumer. We do not owe the consumer any funds as the orders were cancelled in our system, therefore, anything paid by the consumer's credit card has been refunded. Also, the discounted codes were purchased from another site and we have been advised that the consumer has been in contact with them to receive his funds back.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the item received was not shipped within the timeframe provided. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely...

sorry for the inconvenience this has caused and for the delay in resolution. We can confirm one item has been shipped and delivered and the remaining item was cancelled due to it being out of stock. We have processed a full refund of the purchase and there is no requirement to reutrn the item received. A credit has been provided for use towards a future purchase. The consumer has been contacted via email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   We apologize the resolution was not satisfactory. We have reached out to the consumer to clarify the amount that needed to be refunded. After further research of both the consumer's account, we have agreed on a refund amount that has now been processed as of February 9, 2017. The consumer has been advised of this information through consistent phone communication.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the order was placed on Sunday, December 18, 2016 for 4 items that qualified for our Guaranteed to Get There promotion. The items shipped in two packages. One arrived on 12/23 and...

the other 3 items arrived on 12/24.   We are truly and sorry for the anxiety and frustration this has caused. The refund amount of $65 has now been issued. This refund was issue on 12/27 after the consumer contacted us by phone for help with the issue. We provided a detailed e-mail regarding the credit issued.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we attempted to remove the consumer from our subscribe list but encountered an error. We are so sorry that she was unable to get herself removed from the list via the unsubscribe link in her e-mails. We are thankful...

for the feedback and will be taking a closer look at these kinds of requests to ensure they are working properly moving forward. We reached out to the team who manages these lists on the back and she was manually removed. She should no longer be receiving any promotional e-mails from us, unless she re-subscribes in the future.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We attempted to reach the consumer and left a detailed voicemail. We welcome the consumer to call back at the number listed below, and in the voicemail left if she continues to receive e-mails for any reason.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of [redacted],
Upon receiving this complaint, we reviewed the account and show
that the consumer contacted us in regards to the item received not being
authentic. We did reach out to our warehouse who confirmed that there were no
known issues with the...

inventory. Given this response, we also reached out to
our buyers who contacted [redacted] directly who also advised that there is
nothing wrong with the item we provided to the consumer.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. At this time we have processed a full refund
for the order and advised the consumer that he is not required to send the item
back at this time. In addition, we also issued a $15.00 [redacted] credit that
can be used towards a future purchase with us. We provided this resolution to
the consumer via e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and do see that the consumer placed an order on 9/19 for items that were needed for a specific event. Unfortunately, a significant delay in shipping occurred due to system upgrades that did...

not go as planned. The consumer ultimately requested to cancel the item that had not shipped – and returned the item that did ship on 9/28 for a refund. It was not until 10/31 that the refund for the returned item was received and refunded.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a refund for the total value of the order, and apologize sincerely for the delay in getting this resolved. We have also added an additional $20 in [redacted] to the account to be used on a future purchase, which brings her current account balance to $30 credit. We attempted to reach the customer via phone, but have not been able to touch base. We welcome the consumer to give us a call at the number listed below if and when she would like to use the credit and we would be happy to waive the shipping on her next order as well.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and saw that there were significant delays experienced in the shipping of this order. Upon receiving this complaint we escalated the order to our warehouse, and unfortunately found that the order...

was cancelled and fully refunded by our warehouse team. There was very little communication regarding this order, and the customer was not fully informed about what was happening with his purchase at any given time.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We spoke to the consumer regarding his experience, and offered to ship an alternative item at no additional cost to him as a courtesy for the inconvenience. He was provided with a direct contact number and e-mail address for a member of our [redacted] department and we will work with him on shipping his gift at his convenience. This resolution was provided via phone.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the shopping experience overall. The consumer made two separate purchases with our company. The first order our consumer placed didn’t ship...

within the promised timeframe stated on the webpage, however our customers second order placed for the same item did arrive on time. The consumer did reach out to [redacted] to receive a timely resolution, however, we failed to resolve the issue with the consumers first contact with our company. We sincerely apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that we have refunded the remaining amount of your order total in the amount of $34.99. We would like to advise that a credit in the amount of $25.00 was added to the consumer's account as a courtesy for the inconvenience. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted]. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:The offer required a minimum purchase of $100 which is greater than the maximum refund of $65. In what case, could any one receive this FREE. Absolutely NONE. That is false advertisement. The company was smart to not put the minimum order of $100 in the fine print, but it is explicit in the promotional email that was sent. Since the Guarantee free is impossible with these limitations I believe it is false advertisement and should be honored. If the company did not require the $100 minimum purchase I have no complaint, but since they did their promotion was FALSE ADVERTISEMENT.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that on January 22, 2016 our warehouse received the consumer’s return and upon
inspection of the item, found the item to be dirty and appeared that it had
been worn. As a result, the...

return was rejected and the item was later donated
to charity.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. At this time since we are not able to process
exchanges, we have issued a full refund in the amount of $221.24 back to the
original form of payment on the order. Please allow 2-10 business days for this
money to reflect back in your bank account. We provided this resolution to the
consumer via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,   We apologize the resolution was not satisfactory. We have processed a refund of the taxes charged in the amount of $5.82. Please allow 2-7 business days for the credit to reflect.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]I am rejecting this response because: one I never got a refund or credit on the order and in the past I have requested a different carrer and it was done.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
the consumer placed his order on November 12, 2013. Unfortunately since we only
offer a 365-Day return policy, the customer’s return request was rejected.
We are sincerely sorry for...

the inconvenience this has caused
and for the delay in resolution. Due to the order being over two years old we
are not able to offer a refund back to the original form of payment on the
order but we have placed the return value of $29.99 onto the consumers account
to use towards a future purchase with us. We have attempted to contact the consumer
multiple times via phone but have been unsuccessful. We have provided the final
resolution to the consumer via email.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and found that it exceeded over the time frame as to when the consumer should have received the refund.We apologize for the inconvenience this has caused and for the delay in resolution. We would...

like to advise that a full refund has been issued back to the method of payment. The consumer has been contacted by phone.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].Sincerely,[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and we do see that the consumer placed his order on 10/13 for two items, including a personalized [redacted] t-shirt, customized with the consumer’s [redacted]’s name and number on it. We found...

after researching this order that the order was caught in our order funnel as we recently switched vendors for this item. This caused the consumer’s order to be stuck and ultimately cancelled/refunded. We are truly sorry for the inconvenience and frustration this has caused, especially since this was intended for a birthday gift.     We are sincerely sorry for the inconvenience and confusion this has caused and for the delay in resolution. In addition to the original item being refunded, we have also placed a new order for this item at no cost to the consumer whatsoever. We would like his [redacted] to have this item as our gift for the inconvenience experienced. The new order has been placed, and we have reached out to the vendor to attempt to get it shipped as quickly as possible. We have received communication that is very promising and we are expecting the new order to be shipped early next week.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the details regarding the initial delays and further issues. The consumer did reach out to [redacted] and was unable to receive a timely resolution. We are sincerely sorry for the inconvenience this...

has caused and for the delay in resolution. We have attempted to make contact with the consumer by phone and have been unsuccessful, however, we have left voicemails with callback numbers.   We have reviewed the situation and understand the frustration with the delay of the two jerseys purchased on January 22, 2018. Because the items ordered are special event items, we provide a special shipping date that cannot be changed. Due to us failing to have the item shipped on February 2, 2018, the consumer requested a cancellation and refund of the merchandise. For the inconvenience, a 50% discount code was provided as free expedited shipping on the next purchase.   The consumer then placed an order on February 5, 2018 for [redacted] merchandise and  contacted customer service via chat. The consumer requested a 50% refund and free expedited shipping which was honored and processed to the form of payment used at checkout. Because this was manually refunded, the discount code previously provided is still active and can be used on a future purchase, however, free expedited shipping will not be applied.   In addition, the consumer has been in contact with the [redacted] department via email where they requested two Youth Nike [redacted] Midnight Green [redacted] LII Bound Game Jerseys to be sent at no charge. Unfortunately, this is not a request that will be fulfilled. The consumer has been granted 50% and free shipping on an active order and has an additional 50% to use on a future order.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
 
Upon receiving this complaint, we reviewed the account and
see that the customer received their order later than expected and now wants a
total refund.
 
We are sincerely sorry for the inconvenience this has caused
and for the delay in...

resolution. We have called the customer and left them a
message. We have issued a total refund to the customer, in the amount of
$55.93, that will post back to her credit card within 2-10 business days.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
 
Sincerely,
 
[redacted]