Handy Technologies, Inc.

Hi ***,When you signed up for regularly scheduled service with us on May *** you also agreed to our terms of serviceUnder our terms of service that you agreed to, you authorized us to scheduled bookings at the frequency you selected and gave us authorization to charge your
card on file the day prior to scheduled bookingCanceling individual appointments does not cancel your recurring serviceYou can cancel your recurring service anytime using our help center Handy.com/helpChecking your account I do see you were able to contact us and request canceling your serviceIf this was done prior to your July *** booking you would not have been chargedPer our cancellation policy the refund for your July *** booking is nonrefundable. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: You have now cancelled all my bookings and blocked my account? What is the reason? Please refund the $to my credit card! *** ***
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, Thank you for your response.When scheduling a cleaning on the Handy platform, the booking is confirmed based on availability in your area when it is scheduled Once it is scheduled, it is released to available Handy professionals in your area, allowing them to attach themselves to your appointments.Because Handy professionals are independently contracted, they maintain their own schedules, and we are unable to assign them to cleanings If an appointment does not have a professional attached to it shortly before it is scheduled, it is rescheduled to our next available time, as was the case regarding your November ** appointment. As listed in section 4e of our Terms & Conditions (screenshot attached), we are unable to guarantee that though a booking is scheduled and paid for, that it is guaranteed to happen as originally scheduled. I assure you that this is a rarity, and apologize that it has been your experience We understand that this is a frustrating experience, and have refunded you the $cost, and credited your account $for the inconvenience that this has surely caused you. Best, ***

Hi ***,
We're sorry to hear about the back to back poor experiences you've had with us and apologize for the huge inconvenienceWe received your emails from May *** and May *** and respondedPlease check your email inbox for our responsesYou've been refunded for
$on May *** and $on May ***You can expect to receive both refunds in to business daysAs well additional credit was added to your Handy account for the inconvenienceYou now have enough credit to schedule a free hour bookingWe're primarily a subscription service and require customers booking through our website for cleaning service to select a cleaning planIf you after your first booking you can cancel your cleaning plan anytime in your account pageWe see a coupon was used for your order with us that required selecting a cleaning plan in order to redeem the discounted offer for your first bookingSince the discount only applies to your first booking, any following bookings in the plan would be billed at the hourly rateIf you need further assistance, feel free to respond to our emails or visit ***.
Best,
Dinis

Hi ***,Checking your account I do see on your June *** booking you sent a text to the professional an hour before the booking to say you wanted to cancel itPer our cancellation policy the charge is nonrefundableWe provide with the tools to cancel bookings directly in your bookings pageIf you
want to cancel your regularly scheduled service you can do so anytime using our help center ***We also send day reminder emails and secondary hour reminder emailsThese are courtesy emails but the customer that signs up for our service is responsible for managing their bookingsWe are primarily a subscription service and if you're booking with us online you are required to choose regularly scheduled serviceYou can however, book one time cleanings at full price using our mobile apps for iPhone and Android. Best,Dinis

Hi ***, We sincerely apologize for any inconvenience or frustration caused trying to cancel your service with usAll future bookings have been canceled and the recurring cycle has been deactivatedWe also see your account has been deactivatedIf you're signed in on any devices you'll
need to sign out to complete the processIf you need further assistance please contact us using our help center ***. Best, Dinis

Hello,
My apologies you've experience difficultyWe're happy to look into a refund for your servicePlease email us -*** - with the information regarding this appointment and your account so we can look into refunding you

Hi ***,I can see at this point your claim with us has been approved and you have returned the release for that we email youWe will be mailing you a check as soon as possibleWe appreciate your patience with this matter and I am glad that this has been
resolved. Best,***

I have had nothing but problems with handy.comYesterday, they cancelled last minuteI then planned to cancel my plan, but was offered a free hourI took the free hour (which involved me clicking a button, but no promo code)The discount was applied immediately and I booked ($turned to $instantly)Less than an hour later, I logged back into handy.com and the discounted price of $was replaced with the original price of $I emailed them and was told that I could not get the discount
The final straw: After all of this, and being willing to pay $for service, I just received a message from the Provider telling me I need to reschedule because she is highly allergic to catsIn order for me to reschedule at this point, I would need to pay even more money! This was completely unacceptable
On three previous occasions, where the house cleaners did show up, they were either late, left early or did not have proper cleaning suppliesOne cleaner told me she wasn't given her cleaning kit yet and asked me what products did I have for herI will never do business with this company again

Hi ***,
For instance, you can use the link below to contact us without signing into an accountIf you need further assistance, please visit our help center and we'll be happy to help.
***
Best,
Dinis

Hi ***,We're very sorry for the inconvenience and frustration trying to resolve this matterWe've refunded your card for the $that was charged at this timeYou can expect to receive it in to business daysIf there is anything else you need assistance with please visit our help
center at ***. Best, Dinis

Hi ***,We apologize for the inconvenience and any frustration causedWhen Peter initially signed up for service and scheduled an October *** booking he also signed up for a cleaning plan that repeats every weeksThat cleaning plan has been canceled and no future bookings will be
generatedWe refunded your card for $at this timeYou can expect to receive it in to business daysUnfortunately the other charges for $each were disputed with your bankAs a result our system will not allow us to process the refund and you will have to wait for the dispute to be resolved by your bankAs requested, we've deactivated your accountIf your signed in on any devices please sign out to complete the processWe've also requested for your credit card information to be removed from the systemThis typically takes to business days to completeIf you need further assistance please visit our help center ***.Best,***

Revdex.com:
At this time, my complaint, ID *** regarding Handybook, Inchas been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As per the other email that I received, both September and October charges are supposed to be removedIn addition, there should be NO late fee charged, as I was told there would be when I called to complain about the October charge
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I also preveiously requested that ALL of my information be removed from your systems, including, but not limited to, names, addresses, credit card information, phone number, email, etcI have no need for using the credit issued to meThe fact that I had to report this to the Revdex.com has proven to me that Handy is a company I never want to work with againThank you,
**
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,We sincerely apologize for any inconvenience or frustration trying to contact usJust a reminder you can request a card refund instead of a credit using our help center ***We've gone ahead and refunded your card at this timeYou can expect to receive it in to
business days. Best,Dinis

After viewing your response we've gone ahead and refunded $in total to your card on fileYou can expect to receive this refund in to business daysWe've also canceled all future bookings and deactivated the recurring cycle on your accountAs requested we've deactivated your account as well and requested to have your credit card information removed from the systemThis process usually takes to business days to completeIf you're signed in on any device please sign out to complete the process. Best,***

This is a horrible company I was using the same cleaner every month and he had my key Then Handy switched my cleaner while I was on vacation They did not inform me that this new cleaner would now not have my key and would need to be let in They also claim that I sent a message to the cleaner that someone would be home, but this was an old message from months ago Since I was out of the country the cleaner arrived without a key and couldn't get it They are charging me the full cleaning price and saying I canceled this cleaningNow, I want my key back and do not want to use this service and they won't give me my key

Hello,
My apologies about the issue you've been havingWe've been unable to clean your home as it has had reports of a flea infestation, along with general dirt and grime well beyond our ability to cleanWe have already returned your money in full ($total.) We wish you best of
luck in your future endeavors and suggest you find a deep cleaning business