Handy Technologies, Inc.

Hi ***,
We're sorry for any inconvenience causedChecking your account we do see the last charge made to your card was on July *** for $We're not aware of any other attempts madeIf you were charged for anything you can report this using our help center
***We've deactivated your accountIf you're signed in on any devices please sign out to complete the processWe've also requested for your credit card information to be removed from the systemThis typically takes to business days to complete.
Best,
Dinis

Hi ***, We sincerely apologize for the inconvenience caused by this issueWe've refunded your card for $at this timeYou'll receive it in to business daysAll future bookings have been canceled and the recurring cycle has been deactivatedYour account has been deactivated as well
If you're signed in on any devices please sign out to complete the process. Best, Dinis

We're aware of your communications between you and the professional through our masked number systemYou were aware that the professional was having entry issues and the professional waited for the first hour of the booking before being allowed to leaveYou never showed up to let them inOnly after the professional left did you arrive to let them in but at that point it was too late. **Message from the Revdex.com**Please provide us with a copy of your cancellation policyDid the consumer try and call the worker multiple times?Did the consumer email a Handy representative? If so, what was the result of those email correspondences?Business Answers1) ***2) The customer and professional were in contact with each other and the customer was aware the professional could not get in due to the customer not providing access.3) Agents did respond to the customer's emails and was told the professional could not get in and the customer has to provide access. Best,***

Hi ***,
After reviewing Job ID #*** with
our payments team is has been determined that entry instructions were not followedThe customer left entry instructions and made clear they would not be home but will provide a way for you to access the homeSince the entry instructions were not followed your payment was reversedIf you'd like to discuss this further, feel free to visit our help center in the portal app.
Best,
Dinis
***
***
***
***
***

Hi ***,We've gone ahead and canceled all future bookings and deactivated the recurring cycle on your accountWe've also deactivated your accountIf you're signed in on any devices please sign out to complete the processUnfortunately due to our cancellation policy we're unable to
refund you for your August *** bookingA professional was sent to your home but was not able to get in and get started and turned away by you at the doorWe send day reminder emails and secondary hour reminder emails for all up coming bookingsThis gives you ample time to cancel any bookings you do not need and avoid additional fees. Best,Dinis

Handy is a very shady operation - there is a severe lack of Customer Support and they dont have ANY phone numbers to call into to resolve any problems Instead, you can only email them - and they do not answer promptly
Most importantly, they lock you into a "recurring" cleaning service on a monthly basis, and they do NOT let you know even day before the day of cleaning They merely text you the day of the cleaning, and if you cancel or reschedule at that point - they will charge you the full amount of the cleaning
This is a HORRIBLE practice for anyone that has a 'recurring' automatic service, Handy sends me a blast of emails almost on a daily basis to have me sign up for more services , but yet they cannot even email or text you the day before to say 'by the way, you have a service booked'
There is no way to change the days they put on recurring service, and they keep making it earlier in the month - so that we would have no idea when the service is anyway
Horrible business practice, terrible customer support - and complete lack of business ethics - I would suggest to NEVERRRRR use them for ANY of their services They will only swindle you and not care about the quality of the work

Hi ***,
We do apologize for the inconvenience getting this matter resolvedIf you're not receiving our reminder emails try update your account to a different email address which should correct the problemWe hope this does not deter you from giving us a try in the futureIf you need further assistance please visit our help center Handy.com/help.
Best,
Dinis

We took a look at this booking and we have decided to refund the $requestedThat will be processed in 2-business days

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I like to pass on my sincere thanks to everyone at Revdex.com to get this issue resolved for meThank you all and you guys are doing an awesome job
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Handybook, Inchas been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Hi ***,We apologize for the inconvenience and frustration causedAll future bookings have been canceled and your cleaning plan has been deactivatedWe've refunded your card at this time for $You can expect to receive it in to business daysIf you need further assistance please
visit our help center at ***. Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe assumption from above Handy's response is that I will be refunded for all my bookings(the said amount of $405) for which I did not receive any cleaning service and will be credited to my account in a week.
Sincerely,
*** ***
*** *** ***

Hi ***, So sorry to hear about this and apologize for the inconveniencePlease check your email inboxSomeone has reached out to you with an update regarding your claim with usIf you need further assistance or have any questions please respond to the email. Best, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will send this directly to you Dinis so there is no confusion The information you are asking for was already sent to the payment department (please review prior email exchanges) But it sounds like, from your email, that a letter from the bank will end this poor channel of communication I will pick up the letter this email to send off
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer has now been refunded in full for all bookings, totaling a refund of $405.
As mentioned, the cancellation of individual bookings does not cancel a cleaning plan Cleaning plans can be cancelled through the Accounts page of a Handy profile, selecting the plan from a drop down menu and following instructions to complete the cancellation.
Handy is a growing web based company and has transitioned to an online Help Modal via ***, we do not provide phone support.
The customers cleaning plan has been successfully cancelled, there are no bookings confirmed for future dates nor will any be generated automatically

Hi ***,I took a look at the status of your claim, and I can see that we have approved your claim and sent you a release formPlease just fill that out and return it to us and we will be able to pay the amount specifiedIf you have any questions please reply to one of the emails we have
sent you through the process.Best,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Handy claims the the customer and professional were in contact with each other and the customer was aware the professional could not get in due to the customer not providing access.This is not trueWe tried communicating via text, and that was not working because we could not find the workerAfter that, I tried calling and other members of my family, and we could not get through See attached email from Handy acknowledging this and also acknowledging they are not able to track this, so how could they claim now that they can track this?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business has either made an error or is intentionally avoiding giving the creditsThe person that I referred lives on the floor below me (in an old house that has been converted to separate units)I also spoke with him and he said he absolutely did use my referral code, which they are saying he did not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,
I'm requesting refunds for the charge they did on my account just because of cancelling recurring planAnd also I have cancelled one upcoming service request, they have charged for this toocharged 50$ for cancelling
recurring plan(I'm assuming that, they haven't not mentioned on why this charge on my account)charged 15$ for cancelling upcoming service with them
And on top of it there is no way I can delete my payment profile(credit card information) which is not acceptable I think

Hi ***,
We're sorry that your cleaning was rescheduled on short notice, unfortunately, after the Handy professional removed themselves on short notice, we were unable to secure a replacement professionals, and had to rescheduled your cleaning to the next available timeWe've
refunded your card the $charge, please allow 3-business days for those funds to be reflected in your account. We've also cancelled the monthly cleaning plan that was active on your account You will receive an email confirmation of this cancellation, and can verify there are no future appointments from the Bookings page of your account.
Best,
Dinis