Handy Technologies, Inc.

Review: Handy representative came to my apartment and left without doing anything. They claimed they could not get in, but we tried calling multiple times and could not get through to her. In addition, Handy does not have a number we can call, so they could not be reached either. We were charge $54 and received no service.Desired Settlement: $54 refund.

Business

Response:

We've looked into this issue and determined the professional arrived was in contact with the customer and the customer was aware the professional arrived but could not get in. The professional then made additional attempts to reach the customer by phone and text regarding the entry issue. The customer was not available to let the professional in. After waiting for the first hour of the booking the professional was then allowed to leave and the appointment was canceled. Unfortunately per our cancellation policy we're unable to refund the customer for this booking. Very Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business is failing to mention that we both called the worker multiple times and went out to look for the worker and could not find the worker. We did every thing we could to find this person, but to no avail. To make it worse, Handy does not have a phone number you can call to resolve these issues, so we could not reach them while this was going on and I could not speak to them afterwards to resolve. All I could do was email them back and forth, which was very unproductive.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We're aware of your communications between you and the professional through our masked number system. You were aware that the professional was having entry issues and the professional waited for the first hour of the booking before being allowed to leave. You never showed up to let them in. Only after the professional left did you arrive to let them in but at that point it was too late. **Message from the Revdex.com**1. Please provide us with a copy of your cancellation policy.2. Did the consumer try and call the worker multiple times?3. Did the consumer email a Handy representative? If so, what was the result of those email correspondences?Business Answers

Review: A Handy repairman damaged a counter which will have to be replaced. We reported the problem right away. Handy sent an insurance agent who approved a $2800 payment. This was in August, 2014, and despite numerous emails and phone calls on my part, there has been no further response from Handy.Desired Settlement: They need to pay to replace the counter. The amount approved by the insurance company is acceptable.

Business

Response:

At this point, we have escalated this claim to our third party claims adjustment company and we are working to come to a resolution as soon as possible. We do appreciate the continued patience of the customer and we can assure them that we are making progress. One of our claims managers will reach out to provide additional insight into the claim's status and where we are going from here.

Review: I had a voucher for Handy's cleaning service for a one time cleaning but in order to redeem it I had to create an account and give them my credit card information. Well apparently when you create an account with this company it defaults to sign you up with a bi monthly cleaning and auto debits you automatically. When the service person was supposed to arrive but didn't I got charged anyways for the service. When I complained that I was being charged for the service that never even showed up they claimed that the person had showed up but couldn't get in even though when they were supposedly here trying to contact me directly I went outside to look for them and saw no one. I tried calling the company but there was no phone number and no direct email. I tried signing in to my account but had not kept my password so I asked for a password reset. They never sent me a password reset. They agreed to refund my cancellation fee but havent refunded me for the service I never received. A fraudulent business.Desired Settlement: I would like an apology, a refund and a full cancellation.

Business

Response:

The voucher [redacted] purchased was redeemable only for recurring services. This was in the fine print of the voucher she purchased the Groupon voucher, and redeemed it when scheduling her January * cleaning on December **. When the first booking was scheduled, [redacted] had the option of selecting a weekly, biweekly, or monthly frequency, [redacted] selected biweekly. The January ** cleaning was the second booking in the cleaning plan. [redacted] was refunded the $108 charge as a one time courtesy on January **. The refund will post back to the card on file, a Visa ending in [redacted], in 3-5 business days. [redacted]'s cleaning plan has been cancelled. There are no bookings confirmed for future dates, nor will any be generated automatically.[redacted]'s credit card information has been removed from our third party, secure, payments processor. Please advise, the last four digits will remain on file for record keeping.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My account with this company has been closed for months and yet they charged me $75 and notified me that I have a cleaner coming that day. I cancelled and was charged an additional $**. This is all unsolicited activity. I have informed my credit card that they are illegally charging my account and have requested a refund and put a block on my credit card to prevent further unauthorized charges.Desired Settlement: Refund of my charges.

Business

Response:

The recurring set up was first placed on your account on November ** when you scheduled your November ** booking with the coupon [redacted], which was redeemable only for recurring services. When enrolling in this cleaning plan, you selected a weekly frequency. Though the November **, November **, December *, and December ** cleanings were all cancelled individually, the recurring set up was not disabled, and continued to generate bookings. The December ** cleaning was the sixth booking in the series. I've refunded the both the $75 charge, and $** cancellation fee back to your card, the $90 refund will post back in your account in 3-5 business days.I can also confirm that your cleaning plan has now been successfully cancelled. There are no bookings confirmed for future dates, nor will any be generated automatically.Best,

Review: Service cancelled within stated time frame. No service provided. Money keep as credit on their site, handy. No knowledge of this - thought my credit card would be credited and expected a credit to my credit card- not the site. This is a sham!! They are keeping my money when I did cancel in time! I cancelled 26 hours before service was to be made. Well within my right. They aren't communicating with me and I would not have cancelled had I been able to get the proper service person out to my home. There is no phone number provided to resolve my issue. They are not communicating with me to my satisfaction.Desired Settlement: I was trying to use this company's service. When I couldn't get the answer I needed- I cancelled the service ordered before the 24 hour cancel period where I would be charged for service. Business is keeping my $90 anyway and saying they don't have to credit my account as if I did not cancel in time- but I did!! This is just not right. Company does not have phone number to contact anyone and is not addressing issue when I wrote to them. They seem to be ignoring the fact I insist I cancelled in time. So, there's no communication going on that I can see. They simply tell me they are waiving a penalty. That's not addressing my issue that I deserve a full credit! They charge your card before providing a service but don't tell you that on the site! Please help! I need a resolution of this matter and would like a full refund to my credit card.

Business

Response:

Hi [redacted],We're truly sorry for the inconvenience and any frustration caused by this issue. You received an email in error regarding waiving a cancellation fee. You're absolutely correct that you canceled your booking with us outside of 24 hours before the scheduled date and time. You were not charged a cancellation fee. Your refund for $90 was processed on December [redacted]. You can expect to receive it in 3 to 5 business days. Per our terms of service one time bookings for Handyman services are billed upon order completion. If you need further assistance, please visit our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Hello-Thank you so much for your assistance. I am writing to let you know my money has been refunded. It was a very back and forth experience with this company until you got involved. This company takes your money before the service is rendered, and before details are discussed with the worker coming to you home, and I don't believe that is stressed enough on their website and special promotional emails. If you have an easy job, that's fine. If it's complicated, you can pay the service guy more money it appears or perhaps end up with a job half done. No way to know details of your particular job and if worker can do more than one job. Also, a worker can change the day before your job, which leaves you with a lot of questions for the new guy and no time to vet the guy out if its your first job. There are so many unknowns with this site and there is only a very slow email form for customer service and no real way to get a clear understanding for their process. You must have to go-for-it attitude and hope for the best and get ready to pay more if your work takes more to the service people doing your handy job directly, I believe. It is a very simple, simple job brokering site - almost too simple.I think Handy's thing is vagueness on their site and in the emails to you, and you lose your money if you cancel the day before because you don't have the information you need yet, and then they say, oh, well, that's our policy, we take money upfront! However, they did refund my money, with much work on my part and writing to Revdex.com. There is so much black and white to their handy man brokering sign up process - that doesn't consider any deviations - with no customer service phone number available, that that I can't imagine I'm the only one who has had this issue. They need to fix their FAQ's page or inform customer more about these strict policies and honor their 24 hour cancellation policy. They kept my money because they said I cancelled the day before - but I cancelled at 1pm, not at 3pm when my appointment was for the next day. I was 26 hours before the appt. I was well within the cancellation period, I believed. Plus, I had no idea they would charge my card before I had the service. Handy is more like living social voucher with credits kept on their site for future services . At least Living Social has a customer service number to work out issues and is very helpful and the customer is always right there. Handy was too difficult to deal with if you have an immediate question or concern and rewarding credits is their first line of defense instead of refunding your money to your credit card.Thank you very much-[redacted]

Sincerely,

Review: I contracted with Handy.com in June 2015 for home cleaning services, which they completed to my satisfaction. They then notified me that another date to perform cleaning services, which I cancelled on line. I received a notification a month later about another cleaning that had been scheduled. I cancelled the appointment in line and also cancelled the cleaning service contract completely. I received an email on 10/**/15 saying "[redacted]" too which I did not respond. Then on October [redacted] a gentleman showed up at my door to clean the house. I sent him away because we had cancelled the service. On October [redacted] $116 was deducted from my bank account for the cleaning service. I have called their customer service number and they say they will not refund the $116 because the service date has already passed. Not only will they not refund the $116, they will not even give me any contact information for Handy.Desired Settlement: Refund my $116.

Business

Response:

Hi [redacted], We apologize for the inconvenience and frustration caused trying to cancel your service with us and get this issue resolved. We've refunded your card for the $116 that was charged. You'll receive it in 3 to 5 business days. All future bookings have been canceled and your recurring service has been deactivated. If you need further assistance please visit our help center [redacted]. Best, Dinis

Review: I had an account with Handy.com and utilized their services 4 times: April *, April, **, July ** and August **. After August ** I cancelled my account and all pending appointments. As of today, October * 2015 I have received notice from my bank that Handy has attempted 19 charges between Sept * - Oct * in total of $1102. There was no authorization or pending transactions. This is complete fraudulent behavior and I have had to cancel my credit card. I will be filing a financial crime police report and disputing the charges with my bank.Desired Settlement: Immediate deletion of all stored CC / personal information. Termination of all attempts for charges. Complete and total deletion of account. I want nothing to do with this company.

Business

Response:

Hi [redacted], We're sorry for any inconvenience caused. Checking your account we do see the last charge made to your card was on July [redacted] for $29. We're not aware of any other attempts made. If you were charged for anything you can report this using our help center [redacted]. We've deactivated your account. If you're signed in on any devices please sign out to complete the process. We've also requested for your credit card information to be removed from the system. This typically takes 1 to 2 business days to complete. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for handy and paid for a cleaning service for a person to come to my residence. I got an email the night before the scheduled appointment saying the person could no longer come. Then they automatically rescheduled me for a random day and time that was after the time and day I needed a one-time service. Upon fully cancelling all bookings, handy assigned credits to my account. I have tried to contact them through their website, which does not provide an email address or phone number and does not have any options to contact them for my specific reason. They advertise Money-Back Guaranteed, but don't give you a means to contact them. I found one email address for the company on the Revdex.com website and emailed. They returned the email saying they no longer monitor the account.Desired Settlement: I would like a full refund of my money to close my account.

Business

Response:

Hi [redacted],We sincerely apologize for any inconvenience or frustration trying to contact us. Just a reminder you can request a card refund instead of a credit using our help center [redacted]. We've gone ahead and refunded your card at this time. You can expect to receive it in 3 to 5 business days. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I used the Handy service once for a cleaning many months ago. There was nowhere on the website to cancel my account, and I did not schedule any further cleanings. Since then I've gotten two charges from Handy for two cleanings that never occurred. The Handy website is not customer friendly and they do not have an email address. I would like my money refunded for the two cleanings that I did not schedule.Desired Settlement: I would like my money refunded for the two cleanings that I did not schedule.

Business

Response:

[redacted],Unfortunately we're not seeing an account under the name, email address,or phone number provided. We're unable to locate accounts by a physical address. Since we can't find your account we're unable to look into this issue for you. Please reach out to us using our help center[redacted] once you have your Handy account information and we'll be happy to look into these charges for you. Best,Dinis

Review: I have used Handy for providing cleaners to clean my house (address is the one on this complaint form).

On 7/**/2015, a cleaner came to do normal house cleaning (this is her first time to come to my house, as Handy often changes cleaners). When she cleaned the glass door of a shower/bath, she pushed the door, and the door fell down and brook into many small pieces (the door is safe glass). The falling glass damaged the bathtub, clogged the drain. The small pieces of glass spread out to all the places in the bathroom. When the cleaner went back and forth between the bathroom and the out of the house, she brought pieces of glass to other parts of the house.

The cleaner tried to clean the pieces of glasses, but she did not do much, and then she left. When she left there are still a lot of small pieces of glass all over the place in my house. This created hazards to my family (note: this is why I put "Yes" on "Does your complaint involve a health issue?").

The cleaner called Handy to report the incident quickly on the spot.

The Handy claim department sent me an email with instruction on filing a claim on this incident on 7/**/2015. I filed the claim by following the instruction on the same day. After that we had several email exchanges on the claim. Their responses to my emails were quit quick at that point.

On 7/**/2015, Handy claim department sent a handymen to my house to assess the damage. He sent the assessment report to Handy on the same day (I received a copy of the report).

Since then, I sent many emails to Handy claim department ([redacted]) to ask how to proceed, and got no response. Then I added Handy support and booking department emails ([redacted]) to my emails to them. So far (after 4 weeks of the assessment report), I still have not got a single response to my ask.

The claim department only have email and no phone number to customers.

This is extremely bad customer service and extremely bad way to do business.Desired Settlement: Handy needs to send people quickly to my house to fix the damages including the drain clog, bathtub damage, show glass door replacement, remove the glass hazards in my house, and pay me for all the time I sent on resolving this issue.

Business

Response:

Hi [redacted],We're very sorry to hear about this issue and sincerely apologize for any inconvenience or frustration this has caused you. We've reached out to the manager of our claims department regarding this. They'll follow up with your directly via email as soon as possible.Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I read the response from the business. It said that they will reach out to their claim department manager and then get back to Revdex.com. This response didn't address my concern at all.It would be great if you could continue to push them to address my concern -- pay the damage caused to me by their employee.Thanks![redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: [Your Answer Here] I read the response from the business. It said that they will reach out to their claim department manager and then get back to Revdex.com. This response didn't address my concern at all.It would be great if you could continue to push them to address my concern -- pay the damage caused to me by their employee.Thanks![redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I don't see the response from the business (Handy.com).In the part of your message, I see my previous response to the first response from the business that didn't address my concerns.Thanks,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Handy allows consumers to do everything online EXCEPT cancel one's service and REQUIRES that consumers sign up for ongoing services. The result is that it is difficult for consumers to cancel the service and leads to charges for services that consumers, such as myself, don't want. They also do not provide a text notification that the service is scheduled for that day until after the period for cancellation with refund has ended.Desired Settlement: I would like a refund of the charges for the June ** cleaning that I did not want and ultimately did not receive because I had moved from the location.

Business

Response:

Hi [redacted],Checking your account I do see on your June [redacted] booking you sent a text to the professional an hour before the booking to say you wanted to cancel it. Per our cancellation policy the charge is nonrefundable. We provide with the tools to cancel bookings directly in your bookings page. If you want to cancel your regularly scheduled service you can do so anytime using our help center [redacted]. We also send 7 day reminder emails and secondary 24 hour reminder emails. These are courtesy emails but the customer that signs up for our service is responsible for managing their bookings. We are primarily a subscription service and if you're booking with us online you are required to choose regularly scheduled service. You can however, book one time cleanings at full price using our mobile apps for iPhone and Android. Best,Dinis

Review: I originally signed up for a cleaning service back on May [redacted], 2015. When I signed up, I noticed that I was only able to sign up for "recurring" cleanings and would have to cancel any cleanings going forward.

On June [redacted], 2015, I received a text message that a cleaner would arrive to my apartment in two hours. I did not receive an email prior to this that I had a cleaning coming up. I immediately went to the website to cancel, and when I finally found their phone number, I explained the situation. The representative assured me I would receive my refund even though it was within the two hour window of their cancellation policy.

After a few days, I noticed that the charge did not come off my account. When I emailed, I originally received an email back saying they would process the refund in 3-5 business days. Then I received a second email that they could not process my refund. When I called, I asked to speak to a supervisor, and she explained there was nothing they could do (not even issue a credit to my account). She explained that even if she filed something with corporate, they probably wouldn't do anything about it. I was frustrated that she did not try to find a solution for me.

Due to the lack of communication and lack of ease to cancel on their website, I simply want the refund for the service I did not receive. Thank you.

Job Number with Handy: [redacted]Desired Settlement: I would like $58 refunded to my account.

Business

Response:

Hi [redacted],Unfortunately you were given incorrect information. Regardless of the reason when you cancel a booking within 2 hours of the scheduled booking the charge is nonrefundable. We'll certainly follow up with the agent you spoke with. We send out 7 day reminder emails and secondary reminder emails 24 hours prior to the scheduled date and time for all bookings. These are courtesy emails. However, the customer that signs up for regularly scheduled service with us is responsible for managing their bookings. We give you the tools to cancel bookings as needed directly in your bookings page. If you decide you no longer want the service you can cancel anytime using Handy.com/help. Best,Dinis

Review: They were contacted to clean my home. They home was left in sub-par shape. I was promised a money back guarantee. Photos of the dirty areas were provided. My vacuum was stolen. I was told to file a claim, which I did. I have yet to be reimbursed and they continue to charge my account for cleanings in a home I no longer reside in. There is no phone number to contact anyone and all my emails have gone unresponded.Desired Settlement: I want my credit card to no longer be charged and to be reimbursed for the vacuum that was stolen as well as a refund for the cleaning job.

Business

Response:

Hi there, we will make sure that you receive the appropriate follow up from our claims department to ensure that your claim is properly handled and resolved as soon as possible.

Review: Company charged me for home cleaning service on May **, 2015 that was never performed. I contacted the company for a refund and they declined to refund me the fee for this service that was never received.Desired Settlement: Refund of $81 fee for service never received. I do not want credit for another booking as I feel this company is unreliable and prefer to use the funds to hire another company.

Business

Response:

We have refunded the $81 charge from the booking and the $25 cancellation fee due to the cancellation occurring 7 min outside our automatic window. Those refunds will process in 2-3 business days.

Horrible experience all around. Very unprofessional, last minute cancelation of service on their part, the company sent a replacement professional who didn't bring supplies as stated & couldn't clean everything, still got charged, they didn't honor a valid coupon code. They should be shut down

Review: I bought a coupon on [redacted] for $40 for the services of Handybook for housecleaning. I booked a date in advance while I was on vacation from work. The morning of my booking, I received an email that their cleaner was not going to make it. I tried to rebook for a time during when I would be off work the next two weeks. They would not accommodate any time during that period. I asked for a refund of my purchase and was told three times that a check was being issued. This has been going on since the middle of October and I still have not received a refund for my purchase price of $40.Desired Settlement: I would like a refund of my $40 purchase price.

Business

Response:

We issued a check on 10/**/2014. However because the check has not been received we will certainly reissue the check and are currently working on getting a check dispatches as soon as possible. It should be delivered in 1-2 weeks via [redacted]. We apologize for the inconvenience that this has caused and we are working to make it right.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you for the response. However, I have been advised FOUR times prior that a new check was going to be issued, and to date have received no check. I would like to keep the complaint open until a check arrives in my hand. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We took another look at the check's status and can see that the check was issues on 1/** and arrived to the customer on 1/** (according to [redacted]) but has not been cashed at this point. Hopefully once the check is cashed this issue should be resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received their check today. It was for $39. Why? My purchase price of their service was $40. I know it's just $1 difference, but after all I've gone through to get them to respond, why send less than promised?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I originally purchased home cleaning services from Handy on [redacted]. The cleaner who came to the house was terrific... so much so I tipped her $20. The [redacted] stipulated that I would be set up for future cleaning on a monthly basis. I could cancel the service at any time. They in turn would text me ONE WEEK IN ADVANCE of the impending appointment and also text me the day of the appointment. On Friday July [redacted]. I received a text saying that my that my booking starts at 8AM the message was sent at 6:16AM. I was out of town for that weekend and immediately replied to their text to inform them of that. At 7:59AM I received a text from the cleaner that she was at my front door. I texted her back saying I has cancelled. She said OK thanks. At this point I thought that was the end of it. I was annoyed that I hadn't received the advance notice of the booking. The next day I noticed that HANDY had charged me $99 for services. I called them right then and there and after five minutes of elevator music I spoke to someone in their call center, explained what had happened and asked for the charges to be reversed. She said she would escalate the claim and that I would receive an answer within 48 hours. Two and a half days passed and I hadn't heard anything so I called again. This time I was told that my request had been denied and there wasn't anything she could do for me. I said that was unacceptable and asked to speak to her supervisor. She said the didn't have a supervisor there at that time and said I could go on-line to their website and go from there. I did just that and filed my complaint and request for a refund and received an answer the next day saying that the decision that had been made originally was final and there wasn't anything they could do about it. The Revdex.com gives them an F grade and I can see why. Had HANDY contacted me in advance as they promised I easily could of cancelled and this whole fiasco could have been avoided. I did request to cancel their services forever and was told that they have cancelled my account for any future services.Desired Settlement: For Handy to refund the sum of $99 and permanently removed me from any and all of their services.

Business

Response:

Hi [redacted],So sorry for any inconvenience or frustration that has been caused by this. Checking your account I see we've refunded your card for $99 on August [redacted]. You can expect to receive this refund within 3 to 5 business days. We've also canceled all future bookings and deactivated the recurring cycle on your account. You can verify this directly in your bookings page. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In May I signed up for Handy.com booking. The service I have received at Handy.com has progressively gotten worse and when the cleaner did not show up I cancelled the service - or so I thought. I have been trying to cancel this service and unable to find their information. It took me several attempts to find it on their website. Last weekend they sent a cleaner without my knowledge and she texted me at the door. They are telling me because she showed up that I have to pay for this. I never authorized this and have tried to cancel this service for months. I am using a different service now and don't want this service anymore. Why did it take me 3 months to find their information? I spent 2 hours between trying to cancel this, going through the help menus and finally calling them when I happened to find their number externally on [redacted]. (NOT on their site)

This is deceptive.Desired Settlement: They need to begin posting their customer service number where it can be easily seen. Not hidden. I would like a refund on their site. This is deceptive and they refuse to work with me. I really want this complaint to be noted so people do not get pulled into this same issue as I have. As it turns out, they also run their business under several names such as [redacted]. They are clearly being deceptive.

Business

Response:

Hi [redacted],When you signed up for our service you chose to have regularly scheduled bookings every 4 weeks. You also agreed to our terms of service. Unfortunately we're not able to refund you for your July [redacted] booking per our cancellation policy. A professional was sent to your home as scheduled and was notified by you via text message that you canceled your service. At no point did you contact us to cancel your service prior to this booking. You can cancel individual bookings directly in your bookings page. You can cancel your service anytime using our help center Handy.com/help. We also send 7 day reminder emails and secondary 24 hour reminder emails for all upcoming bookings. This gives you ample time to cancel a booking or cancel your service and avoid any additional fees. Best,Dinis

Review: I started using Handy in May. When the cleaner shows up they do great work. The problem I have is the billing. To date I have received 3 cleaning services yet I have been charged 5 times. I tried responding to emails that I have received from them, but have not heard back. As a busy person who is always working I find it very upsetting that I have to SEARCH to find a way to contact them.

I did finally find a way to send them a message about the billing problem. I detailed out my issue, when I received services and how much I was charged for services. A few hours later I received a response that my support case had expired. So far I find there customer service motto to be "Customer NO Service is what we do best".Desired Settlement: I would like a customer service agent to take me seriously and respond as well as be refunded the $105 extra that they have taken out of my account.

Business

Response:

Checking your account I see a total of $259 in charges since you've been with us. You've been refunded $75 on June [redacted]. You should have receive this refund 3 to 5 business days from that date. This leaves you with a total of $184 that you've paid to us. An agent has responded to your email to us. Sorry for any confusion with the notification that your case has been closed. If this is not correct please respond to the email you were sent or file a new report using Handy.com/help. Best,Dinis

Review: I purchased a 2 hour cleaning from handybook by telephone for Sunday April [redacted] using a prepaid voucher and additional credit card funding. The cleaner never showed, but after the two our time period was up, I got a text from handybook asking to rate the experience. From this I gather that though no one came, they did have my phone number correct and could have called.

Since then I have sent Handybook numerous emails asking how to get credit for this failure to deliver service. I got a reply from a [redacted] and asked how to rebook. There was no response. I then called the handybook booking office 12 times. Yes, 12, during business hours and after waiting for collective hours on hold, I determined there must really be no one there to pick up.

I replied to the [redacted] again saying that if I did not receive and email or a call within 24 hours I would report them to the Revdex.com, and that is exactly what I am doing. The lack of business management is apparent. I hope they are not going out of business. I fear this since they have never picked up the phone since I booked.Desired Settlement: I would like a refund for the full amount of the cleaning, including the [redacted] voucher for which I paid (the redemption code of which was [redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They have given me credit for the no show. It took far too long for this conflict to be resolved, but I am ultimately satisfied.

Sincerely,