Handy Technologies

Hi [redacted] , We apologize for any inconvenience causedWe've checked with our claims department and a check for $has been mailed to you on December **, You can expect to receive it within business days Best, Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi Dinis, I understand your policy; but your actual execution, in my opinion, had several intentional or unintentional traps to misinform customer regarding the appointment schedule: Your cancellation website doesn't provide a way to permanently cancel the serviceAnd it is very confusingI cancelled all the services that I could cancel at the time (which only allow me to cancel the service up to May)As a customer, the UI makes it very easy to believe I had cancelled all the service (not just the next two or three months) You only send out SMS notification hours ahead of the appointment That's the first time I only got to known the appointmentYour email notification is very unstable (which ended up in my spam box, that I have no way to find in a timely fashion)If you can send out SMS notification, why not send it out much earlier when we can still cancel it(Especially after the service hasn't been used for months)The way you choose when and how to send out notification makes me impossible to cancel the appointment in timeBy the way, I called about this twice (once in July, once in August) about this issueAnd your customer service promised to refund each timeBut they didn't.Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

We have removed this professional from our platform and have reached out to her multiple times to tell her to stop reaching out to this customer via social mediaThe Jacket has been confirmed returned to the professional and our relationship terminatedWe will not be providing a refund to the customer in this situation because she was initially satisfied with the cleaning service and rated the professional a out of

Hi ***, All the information from our system has been removedYou're account has already been deactivatedIf you're signed in on any devices please sign out to complete the processIf you need further assistance with anything feel free to visit our help center [redacted] Best, Dinis

Hi Gu, In light of your response and the fact you were told over the phone that you would be refunded we've gone ahead and refunded your card for the $that was chargedYou'll receive it in to business daysIf you need further assistance with anything else please visit our help center Handy.com/help Best, Dinis

Hi ***, We're sorry to hear you had trouble contacting us and we also apologize for the poor experience you've had using our serviceWe do offer contact forms a user can fill out through our help center that allows someone to contact us without signing inUnfortunately, we no longer offer phone support and ask all users to contact via the help centerRegarding your booking yesterday, it's completely unacceptable for the professional to be late and then not show up at allWe've refunded the $you were charged back to your card at this timeYou can expect to receive it in to business daysWe've taken steps to ensure you do not get this professional again for any future booking with usWe've cancelled the cleaning plan on your accountYou will not have any future generated bookings, unless you place a new order for servicePlease use the login information below to access your Handy accountIf you need further assistance, please do contact us through our help center [redacted] We'll be happy to help anytimeEmail: [redacted] Password: [redacted] Best, Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company claims to have added credits to my account, but the account was closed when I told the business I was no longer interested in keeping my personal information (including credit card) with themI am unsure of what account they have added credits to, and I am unable to access them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There has not been communication from the company and I have not received payment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] , Looking into your claim with us, you were offered compensation for the broken lamp that you reported to us but have not signed the form so you can receive compensationWe offered you compensation in the amount of $If you feel this compensation is insufficient, please make sure you contact us at [redacted] and someone will get back to you as soon as possible Best, Dinis

Hi [redacted] , We’ve changed your status to Not-Active on the Handy platform due to a claim filed by a customer for one of your jobsIf you have any insight into this matter please respond to the email that was sent to you on April **, We’ll notify via email you if you can be made activeIf you need further assistance, please visit our help center [redacted] Best, Dinis

Hi ***, We're sorry to hear about this and apologize for the inconvenience causedWe'll have our claims team follow up with you directly via email asapWe appreciate your patience while we work to resolve this for youIf you need to contact our claims team directly, feel free to email [redacted] Best, Dinis

The recurring set up was first placed on your account on November [redacted] when you scheduled your December [redacted] booking with the coupon REFERRAL_US, which was redeemable only for recurring services At this time, you selected a monthly recurring set upThe recurring set up was not disabled, and continued to generate bookings The booking from January [redacted] was the second generated cleaning on this planThe cleaning plan has since been disabled, there are no cleanings confirmed for future dates, nor will any be generated automatically Additionally, the $charge was refunded to you yesterday, January *, and will post back in 3-business days I've also had your credit card information removed from our third party, secure, payments processor Please advise that the last four digits of your card will remain on file for proof of previous purchases

Hi ***, I reviewed your account and can see that you used our services by using a referral link given by a friendAll of our coupons, vouchers, and promotions require customers to sign up for a Cleaning PlanThis is explained in our Terms of Service, Help Center, and also explained in the referral link you received when booking with usCustomers can cancel Cleaning Plans at any time by going to their account page (if you're using the app you can get to the account page by tapping on the three lines on the top left of your screen)We have refunded 50% of your booking and will not be able to provide further compensation Best, Dinis

I have used this service on two different occasions and on both occasions I was not satisfied with the service received from handy.comWith my first experience, the professional did not clean well and I felt like I had to clean up after she left With the second experience, the professional assigned to me didn't have a vacuum and called me last minute to tell me that she wouldn't have her vacuum even though I specifically requested that the professional have a vacuum The professional they assigned to me after that brought her vacuum and sucked up my jewelry My complaint was outside the company timeframe (72-hours) so I had to file a police report which was even more of a hassle Moral of the story, don't book with them

** [redacted] ,Unfortunately we're not seeing an account under the name, email address,or phone number providedWe're unable to locate accounts by a physical addressSince we can't find your account we're unable to look into this issue for youPlease reach out to us using our help center* [redacted] once you have your Handy account information and we'll be happy to look into these charges for youBest,Dinis

Hi ***,We're very sorry to hear about this and sincerely apologize for any inconvenience or frustration this has caused youChecking your account I do see a refund was processed for $on September ***Typically refunds take to business days to process which means you should have received it by nowIf you need help with anything else feel free to contact us using our help center at Handy.com/helpBest,***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There was no week prior email nor 24 hour reminder. Can Handy prove that these notifications were sent? Doubt it. I just scoured my email and there is no correspondence from Handy regarding a week or 24 hour notification. The reason for the late cancellation was due to the fact that I received a text message an hour and a half before a scheduled booking I had no idea I had scheduled. Funny thing is Handy advertises a "100% money back guarantee." See attached picture. I guess what I should have done is completed the cleaning, called them back right after their cleaner left and told them I was dissatisfied with the job. That seems ethical and fair. For more disgruntled clients comments referencing their terrible customer service, lies and deceit, check out the companies [redacted] page [redacted] There is a comment that they owe someone money from July. In my case NO SERVICES WERE RENDERED so how can they justify keeping my money? We need to do something to shut this company down! Thank you, [redacted] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Hi [redacted] ,We're so sorry to hear about this and sincerely apologize for any inconvenience or frustration this has caused youWe've gone ahead and refunded $to your cardYou'll receive it in to business daysAs well, we've double checked and see all future bookings have been canceled and your recurring service has been deactivatedBest,Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have still not received a response from their payment department as to how to make a payment that does not entail leaving my credit card information on their websiteI have no reason to believe they have cancelled my account since I still get daily emails that suggest I am still in their database as an active customerPlease see the screen shots I have attachedI have offered to leave my credit card information on the phone and have also offered to send a check which in both cases I was told that there were no capabilities for these types of payment methodsThis shouldn't be complicatedI owe $for a cleaning service that I will happily pay them forI am just not updating any account information on their website as I believe it is not secure, and that they do not have the proper staffing to manage these accounts.I've attached screen shots of my daily emails, and have also attached documentation of all of my communications with different staff members In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***