Handy Technologies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Handy.com did refund me the $after it took extreme measures to do soBut more importantly they claim to send out hour and day prior noticesI checked my SPAM and also my inbox and never received these noticesThis is the the main reason why I'm so unhappy with Handy.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe refund has not posted to my bank account yet but I will wait the 2-days I was told Sincerely, [redacted]

[redacted] ***,We've checked your account and see you called us on August [redacted] to cancel your serviceWe've also requested for your credit card information to be removedThis typically takes to business days to completeJust a reminder you can cancel your service anytime using our help center [redacted] Best,Dinis

Hi [redacted] ,We're very sorry to hear about thisUnfortunately per our terms of service you will not be able to file a claim with us for any damage done by a professional on a booking that was completed a year agoTypically any damage claims would need to be filed within hours of the booking completionThat period of time may be extended based on the circumstance as a courtesy but something from a year ago is far too longFeel free to reach out to us using our help center [redacted] if you need further assistanceBest,Dinis

After further review and correspondence with the ex-professional we have decided to move forward with refunding the $for the initial cleaning and also refund the postage amountWe are going to need information about the cost of that shipping so we can properly process the reimbursement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: After I bought the products from their partner site : [redacted] - I was sent two texts from Handy telling me the jobs that I signed up for were cancelled "Please do not go to the job siteTHIS COMPANY WANTS PEOPLE TO BUY FROM THEIR PARTNER AFFILIATE " [redacted] - NEVER HAD ANY HOUSEKEEPING POSITIONSTHEY DID A BAIT AND SWITCH TO ME AND TO OTHERSI DID NOT CANCEL THE APPOINTMENTS THEY CANCELLED THE APPOINTMENTS AFTER THEY RECEIVED MY MONEY FROM BUYING THEIR PRODUCTS In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Handy has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved [redacted] [redacted] Hello, I was finally able to reach a person at Handy.com, who reimbursed my credit cardThis complaint can be closed out FYI the support person says that they are aware of all the complaints, and that there are flaws on their website that are causing these issuesI don't find it excusable, but at least its good to know they're trying to resolve the problems at the core Please confirm receipt of this emailThanks, [redacted] Sincerely, [redacted]

This cleaning company is the worst EVER! I had them scheduled for a cleaning right before the Thanksgiving holiday with company coming over and they rescheduled minutes prior to the appointmentFurther, they rescheduled the rescheduled appointment not once but THREE (3) TIMES!!! I will no longer use this company and warn others that they typically come late even if they don't reschedule.UNRELIABLE to say the least! Lastly, they are completely impossible to contactThere app is great for scheduling, however if you need to reach a person for any reason, you can'tMost unprofessional company I've ever dealt withThe cleaning ladies are typically very nice and all but one were efficient (one took over an hour to clean a bathroom that should've taken 15-minutes- SLLLOOOOWWWW) most are fine thoughCleaning ladies 4/5, company 1/if negative isn't available to score them I was "assured" by handy that the time they rescheduled for me would holdIt didn'tYou can't trust anything this company saysLIES!!!

Hi [redacted] ,We've canceled all future bookings and deactivated the recurring cycle on your accountWe've also requested your credit card information be removed from our systemThis typically takes to business days to completeWe've also deactivated your accountIf you're signed in on any devices please sign out to complete the processJust a reminder you can request this through our help center [redacted] .Best,Dinis

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hello, we have refunded this customers $that charge will be completed in 2-business days

Hi, We appreciate your feedback regarding our help centerWe're always working to improve itYou can contact us using the help centerYou can also contact us on [redacted] , [redacted] , or [redacted] if you use any of those services Best, Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] According to the response, my friend may not have told me the truthI will wait until late December to see if the bonus will be posted Sincerely, [redacted] ***

Hello,It appears that the charges of $$and $were all refunded back in AprilIf there is any contesting of charges through your credit card company, these refunds will not be able to processHowever as of todayAll double charges have been refunded

Hi [redacted] , We're very sorry to hear about this and sincerely apologize for any inconvenience causedChecking your account you have been responded to regarding this via emailAll of your future bookings have been canceled and your cleaning plan has been deactivatedYou've also been refunded a total of $You'll receive it in to business daysIf you need further assistance please visit our help center [redacted] Best, Dinis

Hi, We did drop the ball on this appointment. It was Handybook's fault because we provided the wrong address. I just refunded her $31 (the only payment we have on filer for her) and attached a screenshot. I will have [redacted] send her a handwritten note apologizing about... the issue. All best, ***

The customer reached out to us immediately after the appointment on 12/ [redacted] to report that the cleaner had used a product that left a greasy residue on his floorWe processed a refund for the voucher he used to pay for the serviceWe also explained that we would be able to send out another professional free of charge to assess and treat the damage to the floors anytime after noon the following day (12/**) or anytime the day afterwards (12/**), but unfortunately due to the high demand and limited availability we would not be able to send anyone earlier then thatThe customer said he would have to call us back with his availabilityWe then were in communication via email, and sent out another professional on 12/ [redacted] to evaluate the damage to the floorsFollowing feedback from that professional, another complimentary service was performed on 12/ [redacted] for the cleaning products to be applied to the floorsThe customer has not reached out to us since to indicate that any further action was needed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]