Handy Technologies

At this point, the only payment that we are willing to accept is through a credit card via our websiteUntil that point we will not be removing the customer's information from our systemFor any emails that the customer is receiving other than the payment information they can select unsubscribe from the bottom of any email to discontinue sending

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that I don't want to spend anymore time on this.There is a breakdown somewhere along the wayThis issue was so important to me that I took the effot to send emails to Handy's customer support, [redacted] Post, [redacted] Posts, Poor Review on ***, Another Poor Review on another site, a credit card charge dispute case, a filing with the Revdex.com and Revdex.com emailsIt was the principal and all could have been avoided if the right steps were taken by Handy's reminder emails and then their customer support teamInstead they wasted everyone's time.Thank you for making this public Sincerely, [redacted]

Hi ***, We're sorry for any frustration trying to cancel your service with usYou can cancel your service anytime directly in your profile pageYou can also cancel any unwanted booking directly in your bookings pageWhen you signed up for service you selected to have bookings every weeks Unless you cancel your service bookings will continue to be generated based on the frequency selectedAll future bookings have been canceled and the recurring cycle has been deactivatedIf you turned away a professional for your October [redacted] booking per our cancellation policy the charge for the booking is nonrefundable Best,Dinis

The charges were processed in accordance with our Terms and Conditions, which were agreed upon when the first booking was confirmedAs a courtesy, both the $cancellation fee, and $cleaning fee have been refunded They will post in 3-business days to the card on file

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would have contacted the company if I could have found the form that doesn't require logging inI spent time systematically clicking through links in the help center looking for a page that didn't only include the button to "sign in to contact Handy" but also another way to reach themThe company's response to my complaint says that there is a form that doesn't require logging inI might never have filed a complaint if I had found that formI want an explanation of how to find it Once I have that, I believe I will feel satisfied with the company's response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received reimbursement for of the charges days ago, on 1/*.The remaining charges are still being disputed between my bank and the mechant's bank (Handy)I will consider this complaint resolved once all reimbursements have been cleared.I am glad to see that the involvement of the Revdex.com was effective since the last reply I had received from the Handy Customer Support team on 1/ [redacted] (after several weeks of back and forth via email) was that I would not be reimbursedA complete waste of my timeThank you Revdex.com for your help[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] ,We sincerely apologize for any inconvenience this has caused youJust a reminder canceling individual bookings does not cancel your regularly scheduled serviceYou can cancel your service with us anytime using [redacted] We've gone ahead and refunded your card for $You can expect to receive it in to business daysBest,Dinis

Hi ***, We're truly sorry for the inconvenience and any frustration caused by this issueYou received an email in error regarding waiving a cancellation feeYou're absolutely correct that you canceled your booking with us outside of hours before the scheduled date and timeYou were not charged a cancellation feeYour refund for $was processed on December ***You can expect to receive it in to business daysPer our terms of service one time bookings for Handyman services are billed upon order completionIf you need further assistance, please visit our help center [redacted] Best, Dinis

Hi [redacted] ,Checking your account I see $in credit was added to your Handy account for the charge on your first booking on May ***We notified you via email that we had trouble locating a professional for this booking and had to reschedule it to May ***On May [redacted] the booking was canceled and a credit of $was added to your Handy accountSince you signed up for recurring service with us your next appointment was scheduled for May ***The credit on your account as applied to your May [redacted] bookingYour following bookings after May [redacted] a professional was sent out to your home on both occasionsThey could not get in to get started so the bookings were canceledPer our cancellation policy the charge is nonrefundableYou can cancel your bookings as needed directly in your bookings page to avoid an additional feesYou can also cancel your service anytime through our help center [redacted] A professional cannot manage your account for you and telling them you want to cancel will not cancel your serviceThey have no control over your accountOnly the customer has control over their accountBest,Dinis

Hi ***, We apologize for any inconvenience and frustration trying to cancel your service with usWe've canceled all future bookings and deactivated the recurring cycle on your accountYou'll no longer have any future bookings with us unless you place a new order for serviceJust a reminder, you can cancel your service with us anytime directly in your profile pageIf you need further assistance please visit our help center [redacted] Best, Dinis

Hi [redacted] ,We apologize for the inconvenience and any frustration caused by this issueWe've refunded your card for $at this timeYou'll receive it in to business daysYou also have $in credit in your Handy account that will be automatically applied towards any future booking with usIf you need further assistance please visit our help center [redacted] Best, Dinis

Hi [redacted] , We apologize for the inconvenience causedWe've gone ahead and refunded your card for $at this timeYou'll receive it in to business daysIf you need further assistance please visit our help center [redacted] Best, Dinis

Hi there, we will make sure that you receive the appropriate follow up from our claims department to ensure that your claim is properly handled and resolved as soon as possible

Handy cluster service as very rude dismisive and unhelpfulThey will steal your money and red role you in programs you canceledWebsite is hard to navigate and it's near impossible to get helpMy problem is below I canceled my weekly cleaning services in September and didn't receive any notifications saying it was canceled or notWhen I finished canceling my account was empty There was no curtsy reminders, per handy's standard practiceHandy sends reminders days prior to booking and non was revived I did however receive notification for services next Sunday October ** My account now reflects that I have no bookings as it did in SeptemberBut like in September I have not received anything confirming my cancelation of weekly services Because of this I feel like handy should offer some type of credit or refundHow can I be sure that this will not happen againI can not be responsible for checking my account when I believe my services were accurately canceled the first timeWill someone once again claim this was my fault and I will have another dollars taken away? This way of operating is not correct

Hi ***, We apologize for the inconvenience with the last minute rescheduling of your booking with usWe realize this can be a huge inconvenienceChecking your account we do see a booking was completed on October [redacted] and additional credit was added to your Handy account for the inconvenience If you need further assistance feel free to contact us using our help center [redacted] Best, Dinis

Hi Gu, Checking your account we see you canceled your June [redacted] booking within hours of the scheduled date and timePer our cancellation policy the charge is nonrefundableThe professional that was scheduled to come to your home that day must be compensated for their time and effort to make it out to your homeYou canceled the booking almost a half hour before it was set to beginAs well when you signed up for service with us you selected to have service every weeksI see you canceled your April and May bookings but you did not cancel your June bookingAs a result a professional was scheduled to come out to youJust a reminder, we send day & 24hr secondary reminder emails for all upcoming bookings with usThis gives you ample time to cancel your bookings and avoid any additional charges Best,Dinis

Hi [redacted] , You agreed to our terms of service upon order completionAs well our email reminders are a courtesy and are not requiredWe do give you the tools to manager your bookings in your account online and cancel any bookings that are not neededYou can also cancel your service anytime directly in your profile pageAs a courtesy we've refunded you for the October [redacted] bookingThe refund is for $and you'll receive it in to business daysIf you need further assistance please visit [redacted] Best, Dinis

Hi ***, We apologize for the inconvenienceChecking your account we do see that the friend you referred has the same address including unit number as youUnfortunately per our terms of service you are not eligible to receive referral credit in this instanceAs well, your friend did not use your referral code when they placed an order with usAs requested, your account has been deactivated and your billing information has been removed from the systemIf you're signed in on any devices please sign out to complete the processIf you need further assistance please visit our help center Handy.com/help Best, Dinis

The voucher [redacted] purchased was redeemable only for recurring services This was in the fine print of the voucher she purchased the Groupon voucher, and redeemed it when scheduling her January [redacted] cleaning on December ** When the first booking was scheduled, [redacted] had the option of selecting a weekly, biweekly, or monthly frequency, [redacted] selected biweeklyThe January [redacted] cleaning was the second booking in the cleaning plan [redacted] was refunded the $charge as a one time courtesy on January ** The refund will post back to the card on file, a Visa ending in ***, in 3-business days [redacted] 's cleaning plan has been cancelled There are no bookings confirmed for future dates, nor will any be generated automatically [redacted] 's credit card information has been removed from our third party, secure, payments processor Please advise, the last four digits will remain on file for record keeping

We're aware of your communications between you and the professional through our masked number systemYou were aware that the professional was having entry issues and the professional waited for the first hour of the booking before being allowed to leaveYou never showed up to let them inOnly after the professional left did you arrive to let them in but at that point it was too late **Message from the Revdex.com [redacted] Please provide us with a copy of your cancellation policyDid the consumer try and call the worker multiple times? Did the consumer email a Handy representative? If so, what was the result of those email correspondences? Business Answers1) [redacted] 2) The customer and professional were in contact with each other and the customer was aware the professional could not get in due to the customer not providing access.3) Agents did respond to the customer's emails and was told the professional could not get in and the customer has to provide accessBest,***