Handy Technologies

The people you have putting jobs out there are expired I drove 2 hours and the guy said he had scheduled it 5 or 6 months ago. Also, they let me claim jobs and put them on my schedule then they cancel each one right before they are to be worked, I have had 6 plus in a row that they said were canceled by the client or customer ...then they give me job [posted in Florida I live in MN. And jobs to mow a lawn in the snow its winter. They never give me jobs close to my area always 2-to-4-hour drives. Why are they treating me disrespectfully and targeting me for failure I was a 5 star for the longest time and now they knocked that down and I am fed up do I contact my attorney about discrimination and the treatment I been getting? just want to know why there doing me like this

Hi ***, We apologize for any inconvenience and frustration caused by this issueWe can assist you with requesting a professional for your future bookings should you choose to order againChecking your account we also see that your emails have been responded toCheck your email inbox for our responseYour account has been deactivatedIf you're signed in on any devices please sign out to complete the processWe've also refunded your card for $You'll receive it in to business daysIf you need further assistance with anything feel free to visit our help center [redacted] Best, Dinis

There was a withholding placed on [redacted] account for not arriving to a scheduled appointment that she attached herself to [redacted] had informed us that there was an issue with the customers address bringing her to a place other than the booking location [redacted] confirmed the address with the customer the night before, as seen in the attached image After receiving [redacted] email, a member of our payments team reversed the withholding Because [redacted] did not attend the booking nor provide any service to the customer, [redacted] will not be paid for this booking, but the withholding penalty has since been reversed We do not offer phone support to our customers nor professionals and provide them with Help Centers to address any account related issues This reversal of withholdings was a one time courtesy and has been noted on [redacted] account

Hi ***, We apologize for any confusion regarding our referral programChecking your friend [redacted] account we do see they successfully booked using your referral link and $credit was applied to his bookingHowever, his booking is not scheduled until December ***You can expect to receive your referral credit of $no later than December ***If you need further assistance please visit our help center [redacted] Best, Dinis

[redacted] was a contracted worker on the Handy platform, and was not a Handy employee Handy does not have a contact number as we have transitioned to an online Help Center as we feel it helps us serve the most customers, most efficiently The documents needed for *** [redacted] to file her taxes will be mailed to the address on file, [redacted] *** This will be mailed some time in January, so that she can file taxes as an independent contractorIf there is an updated address you would like to provide, I'd be happy to make the necessary adjustments to your account

Hi [redacted] , Checking your account we do see that you indeed placed an order using [redacted] on September [redacted] for a September [redacted] bookingOn the [redacted] it does state that you need choose regularly scheduled service with usSince you're required to choose regularly scheduled service we see every weeks was the selected frequencyAs a result of this chose a booking was generated for October ***We send day reminder emails for all upcoming bookings and secondary hour reminder emailsThis gives you ample time to cancel any unwanted bookingsPer our cancellation policy the charge for your October [redacted] booking is nonrefundable Best,Dinis

Hi [redacted] , We're sorry for any inconvenience causedChecking your account we do see the last charge made to your card was on July [redacted] for $We're not aware of any other attempts madeIf you were charged for anything you can report this using our help center [redacted] We've deactivated your accountIf you're signed in on any devices please sign out to complete the processWe've also requested for your credit card information to be removed from the systemThis typically takes to business days to complete Best, Dinis

Hi [redacted] , We're very sorry for any inconvenience and frustration causedChecking your account a refund for a total of $was processed on November [redacted] to your cardTypically refunds take to business days to processOn your end you'll see two refunds of $making a total of $If you need further assistance please visit our help center [redacted] Best, Dinis

Hi ***, We're very sorry to hear about this and sincerely apologize for the inconvenience this issue has caused youWe take all claims of theft very seriously and will take all the proper steps for a resolutionOur claims department will be in contact you via email regarding the status of your claimIf you need further assistance, please visit our help center [redacted] Best, Dinis

Hi ***,We've canceled all future bookings and deactivated the recurring cycle on your accountAs requested we've also deactivated your accountIf you're signed in on any devices please sign out to complete the processJust a reminder you can cancel your service anytime using our help center [redacted] Best,Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Hello- Thank you so much for your assistanceI am writing to let you know my money has been refundedIt was a very back and forth experience with this company until you got involvedThis company takes your money before the service is rendered, and before details are discussed with the worker coming to you home, and I don't believe that is stressed enough on their website and special promotional emails If you have an easy job, that's fineIf it's complicated, you can pay the service guy more money it appears or perhaps end up with a job half doneNo way to know details of your particular job and if worker can do more than one jobAlso, a worker can change the day before your job, which leaves you with a lot of questions for the new guy and no time to vet the guy out if its your first job There are so many unknowns with this site and there is only a very slow email form for customer service and no real way to get a clear understanding for their processYou must have to go-fattitude and hope for the best and get ready to pay more if your work takes more to the service people doing your handy job directly, I believeIt is a very simple, simple job brokering site - almost too simpleI think Handy's thing is vagueness on their site and in the emails to you, and you lose your money if you cancel the day before because you don't have the information you need yet, and then they say, oh, well, that's our policy, we take money upfront! However, they did refund my money, with much work on my part and writing to Revdex.comThere is so much black and white to their handy man brokering sign up process - that doesn't consider any deviations - with no customer service phone number available, that that I can't imagine I'm the only one who has had this issueThey need to fix their FAQ's page or inform customer more about these strict policies and honor their hour cancellation policyThey kept my money because they said I cancelled the day before - but I cancelled at 1pm, not at 3pm when my appointment was for the next day I was hours before the apptI was well within the cancellation period, I believed Plus, I had no idea they would charge my card before I had the serviceHandy is more like living social voucher with credits kept on their site for future services At least Living Social has a customer service number to work out issues and is very helpful and the customer is always right thereHandy was too difficult to deal with if you have an immediate question or concern and rewarding credits is their first line of defense instead of refunding your money to your credit cardThank you very much- [redacted] Sincerely, [redacted]

Hi ***,We're sorry to hear about this and apologize for the inconvenience causedWe'll have our claims team follow up with you directly via email asapWe appreciate your patience while we work to resolve this for youIf you need to contact our claims team directly, feel free to email [redacted] Best,Dinis

Hello, I'm sorry that your moving appointment was cancelledWe had a professional cancel out late in the evening and were unable to find a replacementWe wanted to notify you the moment we found outI have made sure your refund was processed and it should show up in 3-business days back to your cardIn addition, I have left enough credit on your account for a free home cleaningMy apologies about the inconvenience

Hi [redacted] ,So sorry to hear about the poor experience you've had trying to cancel your serviceI apologize for any inconvenience causedChecking your account you were refunded $on July [redacted] and July ***Typically you'll receive these refunds within to business days from the date they were issuedWe've also already canceled all future bookings and deactivated the recurring cycle on your accountBest,Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I also received an email directly from Handy and wrote a response email on 102015, but I have yet to hear back from them.In my response email, I added screenshots of the charge to my finance's CC as well as the receipt from their website charging my CCI have added attachments here as well.Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Our claims team has offered a reimbursement of $based on the documented damage to the floorPer our Terms of Use which you accepted when you placed an order with us, any floor damage offer of reimbursement we make is for only the actual damaged areas of your flooringAny disputes about the offer we provided are to be handled with our Claims team, available at [redacted]

Hi Bethany, It appears that your claim has been approved and we have sent you a release formIf you fill that information out we will be able to send you a checkI apologize for the inconvenience that this has caused you and I am glad that we could take care of everything moving forward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that I don't want to spend anymore time on this.There is a breakdown somewhere along the wayThis issue was so important to me that I took the effot to send emails to Handy's customer support, [redacted] Post, [redacted] Posts, Poor Review on ***, Another Poor Review on another site, a credit card charge dispute case, a filing with the Revdex.com and Revdex.com emailsIt was the principal and all could have been avoided if the right steps were taken by Handy's reminder emails and then their customer support teamInstead they wasted everyone's timeThank you for making this public Sincerely, [redacted]

We've reviewed your account and unfortunately will no be able to refund you $per our cancellation policyResponding to our marketing emails is responding to a no reply email addressWe do not receive any emails sent to a no reply addressWe give you the tools online to cancel your booking as needed to avoid such fees and send day and hour reminder emails as wellYou can also cancel your service anytime using [redacted] Best, ***

Hi [redacted] , We sincerely apologize for any inconvenience and frustration causedChecking your account we do show that you've been refunded for the booking and was offered a complimentary booking on November ***You can also use the voucher you paid for again by placing a new order with us and following the same steps you initially followed to place your order with usThe voucher code is [redacted] If you need further assistance please visit our help center [redacted] Best, Dinis