Handy Technologies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: H Dinnis, Thank you for your response As I mentioned, my bank has NO RECORD of the second transaction You need to provide a bank transaction # for the second transaction because as of today it did not go through to my bankAnd it has been more than days since May ** As a result, please explain your time reference in your email Once again, please review my request as well as ALL of the email exchanges under the reference id provided in the original complaint I am a fan of Handy but this is not only a disappointing use of my time, but your response shows a lack of research and ultimately is an inefficient use of your time as well Please reference attachment of Handy customer service reply on June **, Did you just cut and paste? [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Sana Butler

Hi [redacted] ,We're sorry for any inconvenience causedChecking your account we do see an August [redacted] booking was completed by a professional but was not paid forIn order to resolve this we'll need you to update your credit card information in your accountOnce this has been paid for you'll no longer receive this email message to update your credit card informationAll future bookings have been canceled along with your cleaning planWe've also deactivated your accountOnce you've updated your information you can sign out of your account to complete the processIf you need further assistance please visit [redacted] Best, Dinis

Hi [redacted] ,I'm very sorry for the inconvenience caused by thisYour refund should have been processed the day you requested cancellationWe've gone ahead and refunded your card for $You'll receive it in to business daysI've also requested for your credit card information to be removed from the systemTypically this takes to days to completeYou do not have any scheduled booking with us and your recurring service has been deactivatedBest,Dinis

Hi [redacted] ,I'm very sorry for the inconvenience caused by thisYour refund should have been processed the day you requested cancellationWe've gone ahead and refunded your card for $You'll receive it in to business daysI've also requested for your credit card information to be removed from the systemTypically this takes to days to completeYou do not have any scheduled booking with us and your recurring service has been deactivatedBest,Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I have also attached the requested receipt for shipping costs Sincerely, [redacted]

WRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi [redacted] , We apologize for the inconvenience and for any frustration causedChecking your account we do see all future bookings have been canceled and the recurring cycle has been deactivatedYou also reached out to us on [redacted] and have been refunded for the $on October ***You'll receive it in to business days from the date the refund was processedWe send day reminder emails and secondary hour reminder emails for all upcoming bookings with usThese are courtesy emails and are not requiredWe give you the tools to manage your booking directly in your bookings pageYou can also cancel your service anytime directly in your profile pageAs requested, we've deactivated your accountIf you're signed in on any devices please sign out to complete the processWe've also requested for your credit card information to be removed from the systemThis typically takes to business days to completeJust a reminder you can request to close your account and remove your credit information by contacting us through our help center [redacted] If you need further assistance please visit our help center Best, Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received reimbursement for of the charges days ago, on 1/*.The remaining charges are still being disputed between my bank and the mechant's bank (Handy)I will consider this complaint resolved once all reimbursements have been clearedI am glad to see that the involvement of the Revdex.com was effective since the last reply I had received from the Handy Customer Support team on 1/ [redacted] (after several weeks of back and forth via email) was that I would not be reimbursed A complete waste of my time Thank you Revdex.com for your help [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] , We apologize for any inconvenience or confusion with your serviceYou initially signed up for a cleaning plan on May **, that repeats every weeksWe do see you've been canceling individual bookings but did not cancel your cleaning plan until November **, The $charge came from a booking that was scheduled for November **, We've canceled that booking and refunded your card for $at this timeYou can expect to receive it in to business daysIf you need further assistance please visit our help center [redacted] Best, Dinis

Hi ***,Unfortunately you were given incorrect informationRegardless of the reason when you cancel a booking within hours of the scheduled booking the charge is nonrefundableWe'll certainly follow up with the agent you spoke withWe send out day reminder emails and secondary reminder emails hours prior to the scheduled date and time for all bookingsThese are courtesy emailsHowever, the customer that signs up for regularly scheduled service with us is responsible for managing their bookingsWe give you the tools to cancel bookings as needed directly in your bookings pageIf you decide you no longer want the service you can cancel anytime using Handy.com/helpBest,Dinis

Hi [redacted] , We sincerely apologize for any added inconvenience or frustration getting this matter resolvedWe also apologize for the professional not showing up to your scheduled bookingSince you've disputed the charge we're unable to process the refund for you until the process has been completedWe'll follow up with the previous agent who assisted you previouslyIf you need further assistance feel free to contact us using our help center [redacted] Best, Dinis

Hi [redacted] , We're sorry for any inconvenience causedChecking your account we do see an August [redacted] booking was completed by a professional but was not paid forIn order to resolve this we'll need you to update your credit card information in your accountOnce this has been paid for you'll no longer receive this email message to update your credit card informationAll future bookings have been canceled along with your cleaning planWe've also deactivated your accountOnce you've updated your information you can sign out of your account to complete the processIf you need further assistance please visit [redacted] Best, Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The recurring set up was first placed on your account on November [redacted] when the customer scheduled their November [redacted] booking with the coupon [redacted] , which was redeemable only for recurring services The cleaning frequency was biweekly, and was generating hour bookings, per the customer's preference when scheduling their first appointmentThough the individual bookings for November [redacted] and December [redacted] were cancelled, the recurring set up was not, and continued to generate bookings Customers are sent reminder emails seven days before each cleaning, as well as the day before the service is scheduled The next confirmed booking was scheduled for December **, the professional called and texted the customer regarding this appointment The January [redacted] professional called and had a second conversation with the account holder The January [redacted] professional sent texts and called times, on February the professional called times and sent text The February [redacted] professional called twice and sent two texts.Customers can cancel the cleaning plan at anytime from both the mobile app and through our website; selecting the cleaning plan they wish to cancel, and following the instructions to complete the cancellation The customer's cleaning plan was cancelled yesterday, February [redacted] at 10:AMThe first email we received from the was on February **, after the last confirmed booking We've refunded three of the five bookings as a courtesy, for a refund of $($x 3) For more information on our cancellation policy, please refer to 4D in our Terms and Conditions [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi ***, We've refunded the cancellation fee of $at this timeYou'll receive it in to business daysIf you need help with anything else feel free to visit our help center Handy.com/help Best, Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi [redacted] ,So sorry to hear about this and do apologize for any frustration or inconvenience causedChecking your account you signed up with us on May [redacted] and signed up to have service done every weeksThe first booking in the series was scheduled for May ***You then canceled your June [redacted] and July [redacted] bookingsHowever you didn't cancel your August [redacted] bookingWe send day and hour reminder emails for all upcoming bookingsThis gives you ample time to cancel your service without an additional feeYou can also cancel your service anytime using our help center [redacted] It was not until a professional was sent to your home that you contacted us to cancel your servicePer our cancellation policy the charge is nonrefundableBest,Dinis

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Nice. I never signed up for a recurring appointment intentionally at all so if you sent reminder messages that wouldn't be adequate and besides I didn't get them. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

[redacted] has been refunded in full, $87, and has had his cleaning plan cancelled without an early cancellation feeHe may confirm this from the bookings page of his account