Handy Technologies

Hi ***,We've requested your credit card information be removed from the systemThis typically takes to business days to completeIf you need further assistance feel free to visit our help center [redacted] Best,Dinis

Hi [redacted] ,We're sorry for any inconvenience causedAll future bookings have been canceled and the cleaning plan on your account has been deactivatedWe've refunded $to your card at this timeYou'll receive it in to business daysJust a reminder, you can cancel your cleaning plan anytime directly in your profile pageIf you need further assistance please visit our help center [redacted] Best,Dinis

Hi [redacted] ,Please try accessing your account again by logging in with email address [redacted] This will give you access to the $credit in your Handy accountBest,Dinise [redacted] @gmail.come [redacted] @gmail.com

If I could give *zero [redacted] stars, I wouldOn Monday, I paid for a 2-hour cleaningI was assigned Chanel Rand authorized the release of my apartment keys to her, since I was going to be away at work during the cleanI was so excited to come home to a sparkling apartment -- BUT I would've been happier to return to a sparkling apartment that didn't have my personal items stolen from inside of itI was so wowed by the surface quality of the clean that it didn't dawn on me to rifle through my things until the next morning when I was getting ready for workIt was at that time that I noticed bare hangers in my closet from where clothing was stolenWhen I was in the bathroom doing my makeup, I noticed my used tube of mascara had been stolen right out of my makeup bag, along with my new $eyeshadow palette (still in the box) from one of my bathroom drawers It was at that point I realized something was very wrong and I started going through everythingAll in all, I had items stolen, totaling $Everything from shampoo/hair products, to jeans/pants and sweaters/tops, all from my closet, bathroom, and dresser drawers I cannot even begin to describe the hurt and level of violation I feel! A police report has been filed and an investigation is in progressDO NOT USE THIS SERVICE -- unless you're able to commit to being present while they are in your home and you can eye them like a hawkIf you are going to use this service, make sure your professional is not ChanelSuper disappointed and my $clean certainly was not worth the almost $worth of items I lost

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Although I don't agree with your response, I got my refundSo as far as I am concerned the matter is closedI will never use your business again and I will advise others not to use your business as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Lady was supposed to show up at 7am, texted at 7:that she was running mins late8am came and she was still not thereCalled to cancel and get a refundSo much for a good first impressionNever using this service again

Revdex.com:Handy responded to me and was finally willing to refund me the $after I notified them that I had reported them to the Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi [redacted] ,Sincere apologies for any inconvenience causedWhen you placed your original order on November **, you selected a cleaning plan that repeated every weeksWe do give you the option to cancel individual bookings in your bookings page and to cancel your cleaning plan in your account pageWe've cancelled your cleaning plan and refunded your card for a total of $You can expect to receive it in to business daysIf you need further assistance, please visit [redacted] Best,Dinis

Hi [redacted] , We're sorry that your cleaning was rescheduled on short notice, unfortunately, after the Handy professional removed themselves on short notice, we were unable to secure a replacement professionals, and had to rescheduled your cleaning to the next available time.We've refunded your card the $charge, please allow 3-business days for those funds to be reflected in your accountWe've also cancelled the monthly cleaning plan that was active on your account You will receive an email confirmation of this cancellation, and can verify there are no future appointments from the Bookings page of your accountBest, Dinis

I'm sorry to hear about this issue and do apologize for any inconvenience causedWhen you request a professional it is up to the professional to accept that requestThey can also accept a request and at the last minute remove themselves from the bookingOnce they've removed themselves the booking is opened up for other professionals to view and acceptWe do not assign any professionals to your bookingOur professionals are independent contractors that create and manage their own schedulesWe also have a cancellation policyIf you cancel a booking within hours of the scheduled date and time you will be charged a cancellation feeAs a courtesy we've refunded the cancellation fee to your cardYou can expect to receive it in to business daysIf you need further assistance feel free to reach out to us using our help center [redacted] Best,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved They finally emailed me, refunded the amount charge, which I didn't know at the time of complaint that they even charged me, but they have removed my credit card info and account informationHopefully, this works I still think they are a shady business and that you will receive more complaints about the companyThank you for helping me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is my second complaint with Handy.com related to the same issue of not removing my cc information from the website despite repeated emails, phone calls, Revdex.com complaint where they said they would , and a further phone call after days ( 815) I have been requesting this since MAY of 2015!!remove cc information from their records and from website immediately In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I don't see the response from the business (Handy.com).In the part of your message, I see my previous response to the first response from the business that didn't address my concerns.Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi ***, We have never received any communication from [redacted] about a refund but I am happy to refund the $as we have a 100% satisfaction guarantee

The recurring set up was first placed on [redacted] account on January [redacted] when she scheduled her January [redacted] booking using the Living Social voucher, [redacted] which was redeemable only for recurring services, and included in the terms and conditions of the voucher. When scheduling this... cleaning, [redacted] selected a monthly cleaning plan to enroll into. The booking generated for February [redacted] was the second booking int he series. I've refunded the $57 charge back to the card on file, the refund will post back in [redacted] account in 3-5 business days. [redacted] cleaning plan was successfully cancelled earlier this morning by another agent who received her email. There are no bookings confirmed for future dates, nor will any be generated automatically. I've also had your credit card information removed from our third party, secure, payments processor. Please advise that the last four digits of your card will remain on file for proof of previous purchases. As a growing web based company, we have transitioned to an online help modal via our Help Center, [redacted] , as we feel it helps us serve the most customers, most efficiently, and apologize if [redacted] did not have that experience. Best, Dinis McCarley McCarley McCarley LIJ574A812

Hi ***, Our policies are clearly stated in the FAQ of our siteWe charge customers prior to the appointment in order to hold onto the payment for our professionalsIf you feel you are owed a refund, I'd love to help with thatPlease reach out to us - [redacted] - so that we can properly evaluate what happened and help you with this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I did not sign up for any serviceYou elected to sign me upFurthermore, you failed to notify me in advance that you were sending someoneIn the past, when I did use your service, you always notified me that I had someone coming days in advance so that I could cancel or change the appointment.I would never sign up for a regular service on my income In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***, We're very sorry to hear about these issues and sincerely apologize for the inconvenience and frustration causedWe've refunded your card for both September and October chargesWe've also canceled all future bookings and deactivated the recurring cycle on your accountRegarding the damage to your table, please file a claim with us using our help center [redacted] A member of our claims department will respond asap Best, Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I also received an email directly from Handy and wrote a response email on 102015, but I have yet to hear back from themIn my response email, I added screenshots of the charge to my finance's CC as well as the receipt from their website charging my CCI have added attachments here as wellThank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Handy.com did refund me the $after it took extreme measures to do soBut more importantly they claim to send out hour and day prior noticesI checked my SPAM and also my inbox and never received these noticesThis is the the main reason why I'm so unhappy with Handy.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]