Handy Technologies

[redacted] opened a claim with Handy in August for the missing cashPer our Terms of Use, which [redacted] accepted upon placing her order with us, any losses of cash or securities are not covered under our Handy Happiness Guarantee.If [redacted] is filing a police report, we'll be happy to assist the police with their investigationShould they need to contact us directly, we can be reached at [redacted]

All fees are processed in accordance with Handy's Professional Service Agreement, which outlines penalties for missing jobs claimed through the platform While we understand that things do come up, and accidents do happen, we are unable to remove the fees for the missed job, and those cancelled thereafter within a penalty window

Revdex.com: Their message is correct, but have only been resolved after complaints have been filed They do not have easy access to customer service, nor do they want to give a return number Very unprofessional, but my money is refunded **

Hi [redacted] , We apologize for the inconvenience and any frustration caused by this issueWe've refunded your card for $at this timeYou'll receive it in to business daysYou also have $in credit in your Handy account that will be automatically applied towards any future booking with usIf you need further assistance please visit our help center [redacted] Best, Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have heard this before from your companyI shouldn't have to ignore spam e-mail that has been sent against my wishesI am unable to block them from my InboxThere should be an option to unsubscribe on these e-mailsIt shouldn't take months of complaints to have the issue resolvedHopefully this time it is but I'm not holding my breath In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi R***, We'd love to assist you with this and apologize for any inconvenience causedUnfortunately we are unable to locate your account under the name, phone number, and email address providedCan you double check your account information in your profile page and let us know what email address is listed in your account? This will help us track down your account in the systemUnfortunately we're unable to find an account by physical address Best, Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi [redacted] , We're very sorry to hear about this and apologize for the inconvenienceWe've refunded the remaining $to your card at this timeYou'll receive it in to business daysIf you need further assistance feel free to contact us using our help center [redacted] Best, Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I read the response from the businessIt said that they will reach out to their claim department manager and then get back to Revdex.comThis response didn't address my concern at all.It would be great if you could continue to push them to address my concern -- pay the damage caused to me by their employee.Thanks! [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi [redacted] ,We're sorry to hear about the delay getting back to you and we apologize for any added inconvenience or frustrationPlease check your email inboxA member of our claims team has reached out to you with any update on your claimIf you need further assistance, reply to that email or email [redacted] Best,Dinis

Hi ***, We're so sorry for any frustration trying to contact usChecking your account you were charged on November [redacted] for $This paid for your November [redacted] bookingOn November [redacted] an order was placed for one time service on December ***Per our terms of service one time bookings are charged upon order completionIf you need further assistance please visit our help center [redacted] or feel free to reach out to us on [redacted] or ***Best, Dinis

The recurring set up was first placed on your account on November [redacted] when the customer scheduled their November [redacted] booking with the coupon [redacted] , which was redeemable only for recurring services The cleaning frequency was biweekly, and was generating hour bookings, per the customer's preference when scheduling their first appointmentThough the individual bookings for November [redacted] and December [redacted] were cancelled, the recurring set up was not, and continued to generate bookings Customers are sent reminder emails seven days before each cleaning, as well as the day before the service is scheduled The next confirmed booking was scheduled for December **, the professional called and texted the customer regarding this appointment The January [redacted] professional called and had a second conversation with the account holder The January [redacted] professional sent texts and called times, on February the professional called times and sent text The February [redacted] professional called twice and sent two textsCustomers can cancel the cleaning plan at anytime from both the mobile app and through our website; selecting the cleaning plan they wish to cancel, and following the instructions to complete the cancellation The customer's cleaning plan was cancelled yesterday, February [redacted] at 10:AM The first email we received from the was on February **, after the last confirmed booking We've refunded three of the five bookings as a courtesy, for a refund of $($x 3) For more information on our cancellation policy, please refer to 4D in our Terms and Conditions [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***