Handy Technologies

Hi there, The refund for $has been processed and should post to your account in 2-business daysIf there is anything else we could do, please let us know

Hi ***, We apologize for the inconvenienceChecking your account we do see that the friend you referred has the same address including unit number as youUnfortunately per our terms of service you are not eligible to receive referral credit in this instanceAs well, your friend did not use your referral code when they placed an order with usAs requested, your account has been deactivated and your billing information has been removed from the systemIf you're signed in on any devices please sign out to complete the processIf you need further assistance please visit our help center Handy.com/help Best, Dinis

The voucher [redacted] purchased was redeemable only for recurring services This was in the fine print of the voucher she purchased the Groupon voucher, and redeemed it when scheduling her January [redacted] cleaning on December ** When the first booking was scheduled, [redacted] had the option of selecting a weekly, biweekly, or monthly frequency, [redacted] selected biweeklyThe January [redacted] cleaning was the second booking in the cleaning plan [redacted] was refunded the $charge as a one time courtesy on January ** The refund will post back to the card on file, a Visa ending in ***, in 3-business days [redacted] 's cleaning plan has been cancelled There are no bookings confirmed for future dates, nor will any be generated automatically [redacted] 's credit card information has been removed from our third party, secure, payments processor Please advise, the last four digits will remain on file for record keeping

[redacted] requested to be made not active on the Handy platform on October * Applicants are required to submit a copy of their ID to verify their identity as part of the application process, which [redacted] did willingly We do require professionals to supply their own materials, however, these are not charged through Handy and cannot be refunded by Handy to [redacted] [redacted] 's information is secure in our system and was submitted willingly to our system as part of our application process

Hi [redacted] We're sorry to hear of the billing issue you were experiencing with your account The $fee was first charged on December [redacted] for a December [redacted] cleaning, job [redacted] When this booking was cancelled, the cost was credited back to your Handy account as credits Those credits were then applied to job [redacted] on January * This cleaning was scheduled for February **, and was cancelled on February ** When this booking was cancelled, the $credits were issued back to your Handy account We've converted those credits back to your credit card Please allow 3-business days for those funds to be reflected in your accountWe've removed your credit card information removed from our third party, secure, payments processor Please advise that the last four digits of your card will remain on file for proof of previous purchasesBest, Dinis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I'm sorry but I cannot accept that Your booking system is faulty, there was only one appt remaining on my schedule and it was set for 1pm at area code *** I have proof to confirm that not only was it the only appointment showing on my schedule but that it was set for 1pm, not 10am The doorman did allow the professional into the main entrance and the apartment would have been free of guests, unlocked, and available to be cleaned had the professional came at the scheduled time of 1pm at zip code *** Again that is not my error but Handy'sAnd I'd like to add that it magically disposed from my list of bookings, there's no record of it I'm on a different device at the moment bit I will upload my proof/supporting documents in the morning In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] , We're sorry to hear about the delay getting back to you and we apologize for any added inconvenience or frustrationPlease check your email inboxA member of our claims team has reached out to you with any update on your claimIf you need further assistance, reply to that email or email [redacted] Best, Dinis

Hi ***, We're sorry to hear you had trouble canceling your service with us and do apologize for any added inconvenience or frustrationUnfortunately we're not seeing a record of your request to cancel your service prior to your August [redacted] bookingYou mentioned you called and emailedYou can contact us using our help center [redacted] with the phone number you called from and the date you requested cancellationWe can locate the call to verifyIf you emailed us please let us know the email address used to make the requestWe can track down your email and verify Best, Dinis

As independent service providers, Handy professionals can add or remove jobs at any time since they manage their own schedule The professional on the booking is updated in real time in our appThis user has had their plan cancelled without a fee and all charges have been refunded

I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I'm sorry but I cannot accept that Your booking system is faulty, there was only one appt remaining on my schedule and it was set for 1pm at area code *** I have proof to confirm that not only was it the only appointment showing on my schedule but that it was set for 1pm, not 10am The doorman did allow the professional into the main entrance and the apartment would have been free of guests, unlocked, and available to be cleaned had the professional came at the scheduled time of 1pm at zip code *** Again that is not my error but Handy'sAnd I'd like to add that it magically disposed from my list of bookings, there's no record of it I'm on a different device at the moment bit I will upload my proof/supporting documents in the morning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This company makes it impossible for anyone with security issues on their credit card to make alternate payment arrangementsMy bank advised me to no longer leave credit card information on websites that I don't trust - and this one I certainly DO NOT TRUSTI have yet to speak to an actual supervisor or anyone in charge of this serviceI have only reached call centers with people reading from scripts.I will continue to try and resolve this another way than giving over my credit card information on their website In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi [redacted] , We apologize for the inconvenience this issue has causedChecking your account we do see that you reached out to us on Facebook regarding this and was able to resolve this issueYour card was refunded for $on December ***You can expect to receive it in to business days from the date the refund was processedAll future bookings have been canceled and your cleaning plan has been deactivatedIf you need further assistance please visit our help center [redacted] Best, Dinis

Hi ***,Thanks for providing such detailed informationI'm very sorry to hear about this and do apologize for any inconvenience causedThis situation was not handled properly and we'll be sure to follow up with both the professional that should have kept her promise to show up and the agents that should have issued a refund right awayWe've gone ahead a refunded at total of $to your cardA refund for $was issued on July **A refund for $was issued today July ***You can expect to receive this refund in to business daysBest,Dinis

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi ***, We sincerely apologize for any inconvenience or frustration causedWe've canceled all future bookings and deactivated the recurring cycle on your accountWe've refunded your card for $on October ***You'll receive it in to business days from the date it was processedWe only see one charge for $If you were charged twice you can provide us with a record of your card statement using [redacted] As requested, we've deactivated your accountIf you're signed in on any devices please sign out to complete the processWe've also requested for your credit card information to be removed from the systemThis typically takes to business days to completeIf you need further assistance please visit our help center [redacted] Best, Dinis

Revdex.com:While they did not respond yet directly to my Revdex.com complaint, they finally came through via social media and refunded me everything in question I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Thank you for the information, however because the customer was satisfied with their final cleaning product, we find no reason to provide a refund for this cleaningWe would be willing to provide hour of credit for the initial inconvenience but not a full refund

At this time, I have been contacted directly by Handybook, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] As previously mentioned, they finally sent the money they owed, but they never indicated that they've improved business practices, and never offered any form of compensation for the dozens of hours I spent resolving this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company offers that for future resolution I should contact them via their website, but once again, there is NO CONTACT INFORMATION on their websiteThis is not a satisfactory resolution, because this business is still a scamI received an email from them two days ago informing me I had a balance on their account, meaning if I hadn't canceled my credit card, I would have been charged without my consent for services I did not use You can resolve my complaint by adding some contact information on your websiteInstead of emailing me from a third-party server ( [redacted] ) how about you use your own websites email address? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Unfortunately you have disabled my handy account and I am unable to access the $worth of credits In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]