Hanley Chiropractic

Complaint: [redacted] I am rejecting this response because:This is an auto-reply that does nothing to help resolve the situation Regards, [redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted] Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainantBSW can, however, provide very general information to address the allegations stated in the complaint BSW will conduct a review and will respond directly to the patientBSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously Thank you for the opportunity to provide this information If you have any questions, please feel free to contact my office at 254-724-

Complaint: [redacted] I am rejecting this response because:I have and am once again giving valid authorization for BSW to release information regarding this complaintI personally have already given copies of the billings to me (names & acct.s deleted only) to Revdex.com showing what a mess BSW accounting is in.Since submitting my complaint to Revdex.com, I have received another billing summary that shows BSW once again issueing a refund of $31, then they "zero" it out NOTE: To date, months after DOS, I have not received ANY refund from BSW.I believe they intend to continue with the run-around in hopes I will give upI won't, now it just the principal that they shouldn't treat a cash patient in this manner, I certainly can live without the $they have dangled and never produced! No other business that I know of would be accepted if they ran their business in this mannerCustomers having to fight for even the smallest refunds! Social Media would be all over them!They, BSW, accept Medicare and write off hundreds of dollars (example: wife was seen by BSW and they charged Medicare $490, Medicare and her secondary allowed and paid $BSW wrote off the differenceCost of doing business with MedicareSo I guess cash patients and other Insurances have to carry the load and get the shaft! Regards, [redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted] Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainantBSW can, however, provide very general information to address the allegations stated in the complaint BSW will conduct a review and will respond directly to the patient.BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously Thank you for the opportunity to provide this information If you have any questions, please feel free to contact my office at [redacted]

September15, [redacted] *** Dispute Resolution Specialist Re: Case # [redacted] – ***, [redacted] Ms.***:Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted] Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainantBSW can, however, provide very general information to address the allegations stated in the complaint BSW was made aware of the allegations on September15, 2015, after receiving a complaint filed by the individual BSW is currently conducting a review and will respond directly to the patient.BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously Thank you for the opportunityto provide this information If you have any questions, please feel free to contact my office at [redacted] Sincerely, [redacted] , Department of Patient Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] From: [redacted] [mailto: [redacted] ] Sent: Friday, January 13, 4:PM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint # [redacted] I spoke with Scott & White billing and they wrote off my balance on Jan 11th Thank you so much for helping me outSincerely, [redacted]

You wrote that you attempted to contact usPlease check your recordsYour time line shows I did respond to you on the day you sent the original complaintHere it is againBaylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted] Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainantBSW can, however, provide very general information to address the allegations stated in the complaint BSW will conduct a review and will respond directly to the patient.BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously Thank you for the opportunity to provide this information If you have any questions, please feel free to contact my office at 254-724-

[redacted] , This complaint is still in dispute I had Scott and hite call me we refilled they refilled the insurance again Iam still getting calls from the credit agency Friday My wife called them to make it stop, and turns out they refilled the insurance incorrectly yet againI am still waiting for resolutionI cannot believe that this is what these people do for a living Thanks for being on top of things [redacted] Phone : [redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted] Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant BSW can, however, provide very general information to address the allegations stated in the complaint BSW will conduct a review and will respond directly to the patient BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously Thank you for the opportunity to provide this information If you have any questions, please feel free to contact my office at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received a call from them agreeing to meet all the desired outcomes I requestedPlease accept my sincere thanks for the quick resolutionI will follow up with them about similar billing errors for my kids that has been ongoing for months and will issue another complaint if promises are made again Regards, [redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted] Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant BSW can, however, provide very general information to address the allegations stated in the complaint BSW will conduct a review and will respond directly to the patientBSW will update the Revdex.com when issue is resolved BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously Thank you for the opportunity to provide this information If you have any questions, please feel free to contact my office at ***-***-***Please note that I will verify charges before responding to patientThis sounds like a misunderstanding of Provider Based Billing which is legal and regulatedI encourage patient and spouse to please go to www.***.gov to learn more about Provider Based BillingThank you

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted] Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainantBSW can, however, provide very general information to address the allegations stated in the complaint BSW will conduct a review and will respond directly to the patient.BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously Thank you for the opportunity to provide this information If you have any questions, please feel free to contact my office at 254-724-

Complaint: [redacted] I am rejecting this response because:Using "policy" as an excuse for ignoring reality is not a reasonable excuseScott and White agrees I never received a Treatment or Observation room, but cites billing policy and my deductible as a reason for charging me for something I did not receive nor agree to paying Regards, [redacted] ***

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted] Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant BSW can, however, provide very general information to address the allegations stated in the complaint BSW will conduct a review and will respond directly to the patientBSW will update the Revdex.com when issue is resolved BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously Thank you for the opportunity to provide this information If you have any questions, please feel free to contact my office at [redacted]

From [redacted] Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted] Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainantBSW can, however, provide very general information to address the allegations stated in the complaint BSW will conduct a review and will respond directly to the patientBSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously Thank you for the opportunity to provide this information If you have any questions, please feel free to contact my office at [redacted] [redacted] Manager, Department of Patient Relations

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted] Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainantBSW can, however, provide very general information to address the allegations stated in the complaint BSW will conduct a review and will respond directly to the patientBSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously Thank you for the opportunity to provide this information If you have any questions, please feel free to contact my office at [redacted]

Thank you for the updateI will forward to the appropriate persons

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted] Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant BSW can, however, provide very general information to address the allegations stated in the complaint BSW will conduct a review and will respond directly to the patientBSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously Thank you for the opportunity to provide this information If you have any questions, please feel free to contact my office at [redacted]

Complaint: [redacted] I am rejecting this response because:they say one thing and do another .they only tell me that they won't pay it because it was out of networkThey seem to forget that I had no choice but to go get them filleddo theyreally expect me to not get the meds that their drsPrescribe? Regards, [redacted]

Contrary to what you think, you were directed to the correct departmentWe are facilitators of resolutionYour information was sent to the appropriate department to respond to your concernsThank you for providing your feedback Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted] Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainantBSW can, however, provide very general information to address the allegations stated in the complaint BSW will conduct a review and will respond directly to the patient.BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously Thank you for the opportunity to provide this information If you have any questions, please feel free to contact my office at [redacted]