Hanley Chiropractic

Complaint: [redacted]I am rejecting this response because: I need to provide my response to Revdex.com after receiving your response. I know that you are working on my case and will provide a response accordingly. However, you do not need to provide a response just to tell me that you're working on it. I know you're working on it. If you provide a response, then by default I would need to either accept/reject it.
Regards,
[redacted]

Thank you for the opportunity to review this matter once more. Complainant first contacted Baylor Scott & White Health on February 2, 2018. A formal review was conducted and this review concluded on February 14, 2018. Attached is the letter mailed to the complainant on February 22, 2018. A copy of this letter has been attached. Our findings are the care and billing for this complainant was appropriate. If the complainant is in need of financial assistance, we are more than willing to work with complainant if that would help. Thank you. HIPAA Release was offered and accepted on 2/28/2018.

Complaint: [redacted]
I am rejecting this response because:It is the same canned response that they have given since the case was opened.  They claim that they are working with me but I can assure you that I am not getting any resolution to the problem.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I regret your difficulties. Rejecting my response doesn't change the fact that I currently have it under review and will respond accordingly when the information is presented. Thank you for the opportunity to assist you.

Complaint: [redacted]
I am rejecting this response because:I had hoped to get this resolved sooner. I was contacted August 14th by Mr. [redacted] with Scott and White. He informed me to hold off on a response so that they could review my complaint further. I have not received a call back from him and did not want to exceed the time limit given to me to submit my response. 
Regards,
[redacted]

Thank you for your patience during our review process. Our records indicate that you did not make an effort to resolve this prior to going to the Revdex.com, so I regret you were not satisfied with the normal procedure for all billing concerns. As responded to earlier, we will respond our findings directly to you. A letter has been mailed both certified and regular to assure you receive it. This letter was mailed today, January 15, 2018. I am certain you will find the response to your satisifaction. However, if you do not. Please feel free to place in writing an appeal directly to the address below. Thank you. Department of Patient Relations[redacted]

Complaint: [redacted]
I am rejecting this response because: Scott & WhiteNever lets me know what they find out.they seem to forget that is a result of their billing department cannot make up there mind NB whether we  were covered or not
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.   BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW will update the Revdex.com when issue is resolved.   BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at 254-724-3035. Thank you for bringing your concerns to our attention. A Patient Relations Representative will be reaching out to complainant as soon as possible.

Complaint: [redacted]
I am rejecting this response because: I have not yet heard from them so therefore I do not know how they will respond.
Regards,
[redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient.BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at 254-724-3035.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted].  Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will responddirectly to the patient within the next 30 days. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].       Tell us why here...

From[redacted] Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient...

information without a valid authorization.  Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted]   [redacted] Manager, Department of Patient Relations

Complaint: [redacted]
I am rejecting this response because:  The number provided was for patient advocacy ( issues with clinic and the patient experience, not the Scott and white health plan.)  I spoke with the gentleman named [redacted] who will be forwarding the information on to someone in the correct department but I have not heard back. I feel as if Scott and White provided a generic response and did not even read my complaint or they would've directed me to the correct department. 
Regards,
[redacted]

I have previously contacted you regarding this matter with Scott and White. My daughter was seen at Scott and white in January. They filed my insurance wrong and when called on it filed the insurance wrong again despite having a 3 way call with my insurance company. Then they turned me in to collection. I contacted the Revdex.com at this time and Scott and White filed the insurance wrong yet again meanwhile telling me they took me out of collection. The collection agency is still calling me and I am tired of it. I contacted Scott and white and they insisted they took me out of collection I had then signed off with the Revdex.com as having the matter handled. The collection agency is still harassing me. I should never have closed the matter with the Revdex.com. I will need written notarized documentation from Scott and White before I sign Off this time. Scott and White is utterly incompetent. I want out of collection. I want my account settled. I will not hesitate to contact a lawyer and sue them in to bankruptcy what is. I will not sign off with the Revdex.com this time until I have written documentation absolving me, from Scott an White. A formal apology from the President of Scott and White.
Regards,
[redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.   BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW will update the Revdex.com when issue is resolved.   BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].

Complaint: [redacted]
I am rejecting this response because:Just so you know, I am not an expert in provider based billing. However, I know what it is. And that is precisely the problem. If I were to have a surgery, it doesn't matter if I go to BSW or Providence Health in Waco or UT Southwestern in Dallas, I will get a bill from the hospital and a separate bill from the provider. This is usual and customary. As a reminder, my wife did not have a surgery. She had an EYE EXAM. She did not see an Opthalmologist for an eye surgery. She saw an Optometrist for an eye exam. To make sure I am familiar with the commercial practice of eye exam and optometry, I decided to call three optical places around town.- Temple Vision- Texas State Optical- Belton Eye CenterWith no vision insurance, each place charges $55, $73, and $132 respectively for an eyeglass exam. I also asked whether they will charge me for the benefit of using the facility, the seat, the equipment that the doctor is using, etc. The first one laughed. The second one was confused and said 'no." The third one thought I was crazy or not from the US. To my point, it is NOT usual and customary for an optometry place to charge separately for an "eye exam" and for the "facility." After three calls, I am certain of all the optometry places in Central Texas, no one charges me for the benefit of using the facility. This is USUAL and CUSTOMARY. Additionally, I am sure all these optometrists in Central Texas fall under the same regulation BSW falls under for optometry. If you think that "Well, we are a hospital, and this is how we do billing." Fair point. But I believe Scott & White hospital in Temple also has a Cafeteria. If that's the case, you could mind as well start billing a chicken sandwich under three different charges: one for the sandwich, one for the provider (the cook), and one for the facility (the seating, AC, utensil, etc.) Why don't you do that? It's not only because the law doesn't allow you to, but it is ridiculous. It goes against the intention of the law. It is not a usual and customary commercial practice. Do you see the problem? It is when BSW starts applying medical billing practice to everything else. This is unethical. Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it's an automated message that does not resolve the isdue
Regards,
[redacted]