Hanley Chiropractic

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted] Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainantBSW can, however, provide very general information to address the allegations stated in the complaint BSW will conduct a review and will responddirectly to the patient within the next daysBSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously Thank you for the opportunity to provide this information If you have any questions, please feel free to contact my office at [redacted] Tell us why here

Complaint: [redacted] I am rejecting this response because:It is the same canned response that they have given since the case was opened They claim that they are working with me but I can assure you that I am not getting any resolution to the problem Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not yet heard from them so therefore I do not know how they will respond Regards, [redacted] ***

I have previously contacted you regarding this matter with Scott and WhiteMy daughter was seen at Scott and white in JanuaryThey filed my insurance wrong and when called on it filed the insurance wrong again despite having a way call with my insurance companyThen they turned me in to collectionI contacted the Revdex.com at this time and Scott and White filed the insurance wrong yet again meanwhile telling me they took me out of collectionThe collection agency is still calling me and I am tired of itI contacted Scott and white and they insisted they took me out of collection I had then signed off with the Revdex.com as having the matter handledThe collection agency is still harassing meI should never have closed the matter with the Revdex.comI will need written notarized documentation from Scott and White before I sign Off this timeScott and White is utterly incompetentI want out of collectionI want my account settledI will not hesitate to contact a lawyer and sue them in to bankruptcy what isI will not sign off with the Revdex.com this time until I have written documentation absolving me, from Scott an WhiteA formal apology from the President of Scott and White Regards, [redacted]

We regret the frustrations you are enduring, however, have you checked with your insurance providerI am certain there is an errorBaylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted] Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant BSW can, however, provide very general information to address the allegations stated in the complaint BSW will conduct a review and will respond directly to the patientBSW will update the Revdex.com when issue is resolved BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously Thank you for the opportunity to provide this information If you have any questions, please feel free to contact my office at [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSo long as they actually correct the error and remove my name from the collection agency , and restore my immaculate credit rating! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Hearing back from them is not my desired resultI would like an apology from the office manager at the Salado Clinic for never getting back to me as he said he wouldI would also like for them to quit being dishonest about their clinics and billing practices If they want to respond to me that is fine but I do not consider this matter resolved Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received a voicemail from a Mr*** who is the Manager of Patient Relations for Scott and White hospitalI was in class so I got the voicemailI called him back and got his voicemail, so I haven't spoken with him yetI'll try again soon.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I am still waiting for a response from the companyI am rejecting so I do not exceed the day response time frame.
Regards,
*** ***

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # ***Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization. Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainantBSW can, however, provide very general information to address the allegations stated in the complaint. BSW will conduct a review and will respond directly to the patient.BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously. Thank you for the opportunity to provide this information. If you have any questions, please feel free to contact my office at ***

Complaint: ***
I am rejecting this response until my account is cleared I will not terminate my complaint until that time
Regards,
*** ***

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # ***Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization. Therefore, BSW is
prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant BSW can, however, provide very general information to address the allegations stated in the complaint. BSW will conduct a review and will respond directly to the patient BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously. Thank you for the opportunity to provide this information. If you have any questions, please feel free to contact my office at ***

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # ***Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization. Therefore, BSW is
prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant BSW can, however, provide very general information to address the allegations stated in the complaint. BSW will conduct a review and will respond directly to the patientBSW will update the Revdex.com when issue is resolved BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously. Thank you for the opportunity to provide this information. If you have any questions, please feel free to contact my office at *** I will respond that our records indicate that the complainant has spoken with several people regarding this concern, up to and including Financial LeadershipThe complainant will receive a formal written response within the next business days acknowledging his concern to be followed by a formal response to his concerns within the next 30-days

Complaint: ***
I am rejecting this response because: Baylor Scott and White did nothing to settle these invaild charges I gave up and paid them to cease the hassle
Regards,
*** ***

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # ***Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization. Therefore, BSW is
prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainantBSW can, however, provide very general information to address the allegations stated in the complaint. BSW will conduct a review and will respond directly to the patient.BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously. Thank you for the opportunity to provide this information. If you have any questions, please feel free to contact my office at ***

I can appreciate thatBy you responding, we are therefore required to respond as wellIf you accept this response, it will cease the emails back and forthAs long as you reject and respond, I am required to respond

Complaint: ***
I am rejecting this response because: I think BSW is doing some very "creative" bookkeepingI have attached the original billing sent to me, then after months of demands for an itemized bill, they sent on 10/2/15, a bill for the PA ***'s services PLUS a bill for Hospital servicesPlz look at dates they made adj, as they match dates I called and dates they promised smallest refund available of $Lots of craziness, as it appears they adjusted bills to zero out balances, nothing showing refunds of any kindI feel I am due my full refund amount indicated in original complaint.Regards,
*** ***

Baylor Scott and White Health (BSW), is in receiptof a complaint filed with the Revdex.com, referenced as Case # *** Federal and state laws generally prohibitcovered entities, such as BSW, from disclosing patient information without avalid authorization. Therefore, BSW
isprohibited from providing any additional documentation or specific commentsbeyond the information disclosed personally by the complainant BSW can, however, provide very general information toaddress the allegations stated in the complaintBSW is currently conducting areview and will respond directly to the patient. BSW is committed to protecting the privacy ofpatient health information and all patient and consumer concerns are taken veryseriously. Thank you for the opportunityto provide this information. If you haveany questions, please feel free to contact my office at ***. Sincerely,*** ***Manager, Department of Patient Relations